Customer Service Quality Control
Resume:
Stella Cole
Las Vegas NV **178
*********@***.***
CUSTOMER SERVICE PROFESSIONAL
More than 20 years’ successful experience in customer service and support
•
Profile
with recognized strengths in account maintenance, problem solving and
trouble shooting, customer service staff support, and planning/implementing
proactive procedures and systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using Windows 7, Microsoft Excel,
Microsoft Word, QuickBooks.
3. Ability to train, motivate, and supervise customer service employees.
4. A team player.
Dave’s Air Conditioning & Heating, Santa Maria CA 2002 2012
Employment
Office Manager
1. Responsible for all aspects of administrative operations
for small HVAC Company.
1. Oversaw estimating, marketing, bookkeeping, and
project progress.
2. Quickly and effectively solve customer challenges.
3. Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
UPS Teleservices, Santa Maria CA 1998 2002
Tech Lead
1. Supervised, trained and motivated a team of 15 level one
technical support agents.
2. Maintained quality control satisfaction records,
consistently seeking new ways to improve customer
service.
3. Continuously stayed abreast of technical fixes and
changes to maintain the accuracy and quality of support
to the customer..
4. Provided. Daily supervision and technical support to my
team. Responsible for their continued training in
customer service procedures and call quality. Provided
technical training for all supported software.
Santa Maria High School, graduated with diploma 1976
Education
References Furnished Upon Request
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