Customer Service Sales

Al Paul

********@*****.*** 678-***-**** www.linkedin.com/in/alwinpaul/

OPERATIONS • GLOBAL SUPPLY CHAIN • BUSINESS DEVELOPMENT

"Leveraging advanced business operations and development expertise with a high-level sales management

background that drives sustainable revenue and profit gains."

Having achieved exceptional revenue growth in both emerging and mature markets, through using a unique ability of forecast

industry trends, I have a solid track record of dramatic success increasing productivity, improving profitability, and creating

strong B2B relationships focused on teamwork, exceptionally high levels of service, and rigid cost containment. Strategic,

solutions-oriented operations leader with 15+ years of extensive experience in supply chain management, international

logistics, manufacturing, work force development, marketing and sales with continual process improvements. Self-starter

with exceptional interpersonal, communication, and public relations skills; strong educational foundation with MBA, MS, and

BS degrees.

AREAS OF EXPERTISE

Business Strategy – Business Development – Marketing/Sales – Client Interface – Research & Analysis – Proposal

Development – Budgeting & Contracting – Leadership/Team Building – Training & Development – Change Agent –

Regulatory Compliance – Process Improvement – Problem Solver – Optimal Communicator – Relationship Management

CORE KNOWLEDGE & SKILLS

• Operations Management – Strong P&L success track record • Supply Chain Analysis establishing performance metrics

• Fleet, Warehousing & Distribution Center Management • 3PL, MRP and ERP Advanced Skills/Knowledge •

Demonstrated ability to handle complexity and ambiguity, and provide structure to complex problems.

• Continuous Improvement & Training – Instituting Total Quality System (TQS) processes to promote business culture

of continuous improvement • Leading ISO 9001 certification process • Designing and instituting leadership enhancement

training programs for key personnel • Quality Assurance, Risk Mitigation, Planning & Development.

• Marketing, Sales, & Business Development – Developer of internal and external metrics to measure performance •

Communicate sales plans and status to management • Far-reaching network of B2B clients, National Business Leaders,

and senior government officials • Global citizen with impeccable reputation of trust and confidence.

PROFESSIONAL EXPERIENCE

Infinite Services & Solutions, Inc., Atlanta, GA 2012-Present

“Director of Operations” Revolutionized product delivery systems and customer service offerings while continuing to drive

unprecedented record growth for the organization – doubled 2013 sales.

Key Achievements:

• Given full P&L responsibility ($40M) while developing budget forecasts and establishing process improvement

initiatives; successfully led large workforces in US and Outside; 6 direct reports responsibility.

• Introduced supply-chain initiatives by restructuring business-wide domestic and international operations and

spearheading contract negotiations.

• Established global supply-chain teams with all strategic suppliers, strategic service providers, and strategic customers

both domestically and internationally; maintained supply demand balances.

• Led Capture effort for company and secured 5 year $23B IDIQ Contract under the Enhanced Army Global Logistics

Enterprise Contract (EAGLE); only 100 businesses awarded.

Quantum Dynamics, Macon, GA 2010-2012

“Director of Logistics” – Turned around a weak Logistics Business Unit into the highest revenue generating division of five

within 2 years ($80M); penetrated new markets, streamlined operations, and increased retention rates to 97%.

Key Achievements:

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• Program Director of the Year ‘2011, 1st year with company increased sales by over 115%; successfully negotiated

$80M in contract renewals.

• Developed key accounts in warehousing & distribution, logistics, manufacturing and administrative staffing business

segments; resulting in 12% revenue growth and evaluating superior talent for improved performance.

• Instituted metrics for inventory control (order fill & out of stock), days of supply, and service support agreements

for Integrated Logistics Service Support (ILSS) defense contract in the Middle East and Asia.

EHI Builders, Inc., Columbus, GA 2006-2010

“Chief Operations Officer” - Built this $25M specialized Tri-State Residential and Light Commercial Builder transportation

business with 2 partners over 4 years, serving clients in Alabama, Georgia, and Florida.

Key Achievements:

• Led day-to-day operations overseeing employees, inventory and maintenance controls, customer service,

accounts receivable and payable departments.

• Reduced costs by 33% and increased revenue by 7% by leveraging community volunteerism, vendor sourcing and

advertising programs allowing for expansion into additional markets.

• Spearheaded an increase in consumer goods offerings, sourced contract labor, developed training and

services programs, vendor management systems, and recruitment process outsourcing.

United States Army Officer, Global 1999-2006

“Logistics Officer” - Logistics SME with extensive international experience in supply chain management in countries such

as Germany, Italy, Hungry, Macedonia, Egypt, Korea, Japan and Panama; consistently led large workforces.

Key Achievements:

• Managed over 5,200 pieces of various logistics equipment and transportation assets valued at approximately $250M

for six different Material Management Centers in Saudi Arabia, Kuwait, UAE, and Dubai.

• Strengthened a logistics organization and performance of 167 employees through leadership,

resourcing, training, equipping, customer care, and administrative oversight.

• Coordinated and managed all aspects of logistical support including: Transportation ( rail, air,

& sea), Warehousing, Maintenance, Facilities Management, Freight Management, Storage and

Distribution.

EDUCATION

Master of Business, Administration, Global Business - Georgia Institute of Technology, Atlanta, GA

Master of Science, Acquisition & Contracts Management - Florida Institute of Technology, Melbourne, FL

Bachelor of Science, Criminal Justice - Columbus State University, Columbus, GA

CERTIFICATIONS & AWARDS

Six Sigma Certification Green Belts

Petroleum and Water Engineering Course, PWD Fort Lee, VA

Georgia Institute of Technology, Tower Academic Achievement Award Recipient

Published author: Quartermaster Professional Journal “A Logistics Task Force: A Lesson in Leadership and Command Supply

Discipline” (Winter Edition, 2003)

PROFESSIONAL ORGANIZATIONS

Society of Human Resource Management (SHRM)

Association of Operations Management (APICS)

Georgia Institute of Technology Military Advisory Council

Georgia Institute of Technology Alumni Association

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World Affairs Council, Atlanta, GA – Professional Member

MBA Veterans Association, Professional Member

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