Sales Manager

DEEPAL SINGHAL

*** ******** ****** *** *** Email: *************@*****.***

Santa Clara CA 95050 Phone: 408-***-****

OBJECTIVE To obtain a position where my expertise in Sales, Customer Success, Account

Management and Lead Generation can be utilized towards future career growth and advancement,

while I enthusiastically contribute to the growth of my company.

SUMMARY OF SKILLS

Successfully manage client relationships, driving customer adoption, while increasing

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revenue and customer satisfaction.

Overachieved 110 % of Monthly Sales Quota. Sold more than 200 Personal loans in a

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month.

Ranked Top 3 performers in South Bay Citibank.

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Solid communication skills, verbal and written.

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Ability to resolve user questions through a combination of independent study, investigative

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programming, and collaborative efforts.

Solid knowledge of accounting/finance and experience using CRM systems

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Exceeded branch sales Quota every month and achieved Net Promoter Score.

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Promoted aggressively within a short span within Citigroup from Officer Level to Branch

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Manager.

Efficient in managing client issues and coordinating with internal resources to drive

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resolutions.

TECHNICAL SKILLS

Microsoft Word, Excel, Powerpoint, Eclipse, Concierge, ECRM, I apply, Analytics (Tracking, Reports,

Optimisation), Financial Modelling, Google Analytics, Search Engine Automation, BRD, FRD, Use Case

Analysis, UML Using Microsoft Visio, Banking Compensation Software, Gap Analysis

PROFESSIONAL EXPERIENCE

Citibank, El Camino Real, Sunnyvale, California

Sales/Customer Success July 2012 – March 2013

Allocated Book of Business with total customer base of 2000 clients. ( Including

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Corporate Employees like Apple, Google, NetApp, Alcatel Lucent)

Leveraged Citi's customer leads and other lead generation techniques (e.g., referrals,

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community outreach) to identify new prospects and cross-selling opportunities with current

clients using Enterprise Software and profiling analysis tools.

Conducted discussions with prospects to understand background and identify needs;

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clearly communicated potential solutions using financial planning tools

Scheduled quarterly business reviews with clients to provide value-added services.

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Cultivated partnerships with segment partners (e.g. Commercial and Small Business,

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Home Lending, Financial Advisors, Citigold) to obtain and provide appropriately qualified

referrals; met periodically with segment partners to review goals, discuss strategies, and

solicit feedback and coaching.

Provided excellent customer service to walk in customers in the branch by helping

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them meet their existing and future financial needs.

Provide support and guidance to other team members on how to identify cross sell

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opportunities.

Monitored Book of Business periodically to check on attrition rate.

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Corporate Drona, India

Corporate Drona is a startup which specializes in customized training Programs.

Business Development Manager 2010

Accountable for completing sales objectives and general quality of service. Performed

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sales and marketing calls to reserve meetings (15 meetings in a week) with prospective

clients in the business community using Marketing Automation Software. Expert in cold-

calling, negotiating contract, B2B marketing, and partnering with others.

Played a key role in redesigning the company’s product offerings in response to a

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quickly changing market by researching the market extensively and developing

comprehensive customer profiles.

Responsible for sales of training products, prospecting and presenting to Presidents

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and senior level management of small to large corporations, as well as facilitation of

corporate training programs.

Conducted sales, personal leadership, and management training classes for clients.

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Managed client issues and coordinated with internal resources to drive resolution.

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Standard Chartered Bank, India

Standard Chartered Bank in a very well Known Bank in Asia Pacific

Sales Manager-Customer Transaction Banking 2009 – 2010

Led team of Relationship Managers (Liabilities Portfolio Activation) responsible for client

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retention.

Maintained premium customer relationship and acquisition.

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Managed acquisition of Products like savings accounts, current accounts and Fixed deposits.

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Undertook periodic self assessment on proper functioning and adequacy of existing control.

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Facilitated as well as implemented better management of operational risk within the Unit.

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Hired sales staff as per norms with the assistance of HR and Immediate Supervisor.

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Played instrumental role with branch always meeting every sales category each year.

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CitiFinancial Consumer Finance Ltd., India

Branch Manager 2004 - 2009

● Handled independent branch-related operations (SBU structure) and overall management.

● Delivered Operating Profit Budgets for the Branch through revenue and cost management.

● Monitored Loan Origination systems, Credit & Operational Risk assessment and collections.

● Tracking Product Profitability Reports and enhancing the EBIT for the business.

● Managed Vendors for increasing the scale of sourcing channels.

● Managed client retention for entire branch client base.

● Received a certificate of commendation by the CEO of the company for exemplary

performance. (Certificate Of Excellence)

● Awarded best Branch Manager for 3 consecutive months in CitiFinancial Consumer Finance

India Private Limited. (Out 36 Branch Managers)

● Help branch rank among the top in State during internal Sales contest each year . (Out Of 36

Branches)

● Won several branch contests.

EDUCATION

University of Berkeley, California June 2011 - July 2013

Certification in Finance

International Institute for Insurance and Finance (India) 2004

MBA (Insurance and Risk Management)

St Francis College for Women (India) 2003

Bachelors in Commerce

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