Sales Customer Service

Raymond Rivera

***** ** *** ****

Miami, FL. ****3

Cell: 904-***-****

**********@****.***

Objective

To maintain and engineer computing systems, mobile devices and or sales in

a creative environment that will provide the opportunity for advancement

and make use of current education.

Profile

I have demonstrated the ability to adapt to, maintain, update, and sell

a variety of hardware systems and software applications. My strength

lies in my demonstrated ability to learn new systems and concepts quickly,

and provide excellent customer service. I believe that my present working

experience and educational background along with my sense of

responsibility,

dedication, and positive attitude qualify me for the type of work I desire.

I am

Bilingual English/Spanish.

Education:

University Christian School

Jacksonville, FL 1993-1997

Florida State University

Tallahassee, FL 1997-2000

Advanced Computer Training

Jacksonville, FL Summer 2001

Major in Computer Science, PC Repair, Networking, Microsoft, Digital

Graphics Design, Web Design and Business.

Technical Skills

- Mobile Operating Systems

Apple iOS 2.x- 7.0.4

Android 1.5 - 2.2

Windows Mobile 5.0 - 6.5

Blackberry OS 4.0 - 5.0

Palm OS - Palm WebOS

- Computer Operating Systems

Windows 95 - Windows 8

Linux Kernel 2.6.x and above

Apple OS X 10.1-10.9

- Networking both wired and wireless

- Hardware troubleshooting and repair.

- Sales

Summary of Qualifications

Supervised employees with professionalism, diplomacy and tact

Lead with High Sales numbers and good attachment rates.

Provided technical support to staff in order to maintain and enhance the

quality of problem solution

Over 10 years hands on technical support and PC / Apple Repairs

Coordinated outside vendor support

Resourceful, skilled in analyzing and problem solving

Highly organized, dedicated, thorough in completing projects

Excellent oral and interpersonal communication skills

Upgraded multiple companies and customers from windows 98 to 2000, and XP

and Vista

Installed, configured and maintained organizations systems network

Built network and maintained external and internal web email interface

Performed systems backup

Designed and supported server systems as well as supported software systems

Reviewed, recommended, planned and evaluated network systems

Identified and documented technical requirements for improving or replacing

systems

CERTIFICATIONS

MCP

Professional Experience

September 10 2010 - Present TigerDirect

Sales and PC Technician

Responsible for maintaining sales goals.

Maintaining knowledge on current technologies and utilizing that to help

customers.

Setting up and demoing new technologies to customers and business clients.

Diagnosing computers to suggest best repair options.

Ordering parts and repairing PC desktops and laptops, as well as Apple

Products.

Up-selling additions to computer computer repairs

Installing all hardware and software, full OS support.

September 07 - September 10 Sport Nobles Technologies

Sales and Lead Retail Consultant

Responsible for maintaining sales goals.

Created the Successful Lead Retail Consultant Profile for south east United

States area use.

Recommending services for both small personal accounts and large

businesses.

Repairing and troubleshooting phones and PDA's.

Managing employees and running the store, keeping inventory schedules etc.

March 2005 - September 07 Circuit City

Sales and Sr. Lead PC Technician

Responsible for maintaining high sales numbers.

Repairing and upgrading customer computers.

Selling customers on labor to improve the way they use their computers.

Surveying customer's homes and showing the value of our services.

Wiring home networks and file sharing.

Installing operating systems and customizing them.

April 2003 - Feb 2005 Kmart Superstore

Electronic Sales Supervisor

Maintained department standards

Planogramed large sections of the store

Supervised four employees

Highest Service plan numbers in the district several months

Ordered new merchandise

March 2001 - Feb 2002 Advanced Computer Training Jacksonville, FL

Technical Facilities Assistant

Server upgrades, Desktop Imaging, Data Transfer, Active Directory Setup

Installed new Desktops.

Migrated company data to new systems.

Assigned IP address.

Upgraded DHCP servers.

Assigned and configured network printers.

Confirmed functionality of DAT tape back up.

Verified Router, Switch, Hub, Modem connectivity.

References Available on request

Contact this candidate