Customer Service Sales

MARCIE A. HUNT

**** **** ****** ****** *** Vegas, NV 89148

Phone: 360-***-****

Email: ********@***.***

OBJECTIVE

To obtain a permanent position in a professional environment that will allow me to demonstrate

my commitment to service, organization, and professional skills.

SUMMARY OF QUALIFICATIONS

• Exceptional Customer Service

• Strong work ethics

• Ability to work in a fast – paced environment

• Ability to multi- task

• Good oral and written communication skills

• Work well with others as well as independently

• Ability to supervise, delegate, and perform quality assurance of subordinates

• Polished professional appearance and demeanor

PROFESSIONAL EXPERIENCE

Client Service Specialist II

Kitsap Bank, Bremerton, WA 7/2013-12/31/2013

Responsible for servicing clients by handling a variety of customer transactions including

Provide Exceptional Customer Service, Accurately and Efficiently process and record routine

transactions for Bank Clients including cashing checks, accept deposits and withdrawals, process

credit card and loan payments, money transfers. Actively participate in Branch Sales goals, assist

with branch and drive up closing procedures, assist clients with safe deposit box services. Assist

with monthly and quarterly branch audits.

Client Service Specialist I

Kitsap Bank, Bremerton, WA 9/2011-7/2013

Responsible for servicing clients by handling a variety of customer transactions including

Provide Exceptional Customer Service, Accurately and efficiently process and record routine

transactions for Bank Clients including cashing checks, accept deposits and withdrawals,

payments, money transfers. Actively participate in Branch Sales goals, assist with branch and

drive up closing procedures.

Marcie Hunt

Office Manager

North Bay Mortgage, Belfair WA 7/2003-8/19/2011

Provided quality customer service, answered phones, exchanged and communicated relevant

information to co-workers, supervisors, and borrowers, prepared specialized documents,

performed data entry, composed correspondence and form letters, created and maintained filing

systems, maintained customer contact database,input borrower loan applications, obtained

credit, title, income/asset verification, and appraisal reports, reviewed files were accurately

completed before submission to underwriting. Scheduled meetings, ordered supplies, used office

equipment such as phones, copiers, printers, and fax machines, used computers and related

software applications such as Word, Excel, and Outlook.

Receptionist

Rory S. Jefferson DDS, Bremerton WA 3/2002-6/2003

Scheduled patient appointments, maintained patient database for follow up appointments,

maintained AAK filing system, duplicated x-rays, coordinated outsourcing for patient services,

tracked and documented patient insurance payments, created and distributed recall appointment

cards, generated and quality checked assorted reports, ensured timely preparation of daily bank

deposit, used office equipment such as phones, copiers, printers, and fax machines, used

computers and related software applications.

Assistant Manager

Weisfield Jewelers, Silverdale WA 2/2001-3/2002

Performed daily vault inventory, identified and traced items not accounted for in the audits:

managed an average of $3,000 in cash per day, monitored and reconciled the preparation of daily

bank deposits, generated sales reports, provided sales figures to regional management,

coordinated sales events, maintained customer database, created and distributed customer contact

cards, supervised and ensured quality customer service, supervised and implemented case

displays, performed employee performance assessments, including identifying corrective

performance measures; coordinated and established weekly work schedules, provided training to

new personnel, provided schedule support in times of employee absences, reviewed and

processed customer credit applications, maintained company-required bond, obtained Diamond

Council of America Certified Diamontology Certification.

Marcie Hunt

Sales Representative

Weisfield Jewelers, Silverdale WA 6/1995 -2/2001

Customer service, monitored and maintained customer-driven merchandise inventory, ensured

office organization and modernization standards, ordered merchandise from vendor in

preparation for special events, maintained customer contact for special events, organized and

implemented case displays, conducted piece counts and tracked inventory, ensured timely

preparation of daily bank deposits, reviewed and processed customer credit applications,

maintained company –required bond.

Sales Clerk

Best, Silverdale WA 1/1995-6/1995

Provided customer service, answered and directed incoming calls, maintained daily cash drawer

balance, identified and tracked inventory, performed product stocking.

EDUCATION

2009- Kaplan University – Medical Billing Certification- Studies Completed October 9, 2009:

Introduction to Health Insurance, Coding Systems, Billing Medicare, Managed Health Care,

Commercial, Medicaid, Workers Compensation, and TRICARE; Life Cycle of an Insurance

Claim & Electronic Medical Record, Introduction to HIPAA and other Legal Issues

1991-1992 Mt. San Antonio College, Walnut, CA- Studies Included: Early Childhood

Education

1990-Cerritos College, Cerritos, CA – Studies Included: Early Childhood Education

1989 Santa Fe High School Graduate –High School Diploma

REFERENCES

Available upon request

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