Manager Customer Service

Jackie Reid

**** **** ***** *****.., *********, TX 76018 214-***-****

***********@*****.***

OPERATIONS MANAGEMENT: MANAGER and DIRECTOR

Operations/Manufacturing /Projects/Strategic Planning/Training &

Development

Accomplished, versatile Retail Operations Manager with 10+ year's

management experience. Results and profit orientated with a proven track

record managing multiple plant operations and product divisions involving

complex processes for manufacturing. Excellent track record of meeting

customer expectations, maximizing efficiency and streamlining operations.

EXPERIENCE

Retail Products Group, Dallas, TX 2006-Present

Production Supervisor

. Improved efficiency and eliminated legacy downtime issues, resulting

in reduced costs

. Facilitate 82% machine efficiencies while increasing productivity by

40% and decreasing waste by 30%.

. Lead multiple standard work Kaizens to reduce unneeded temp labor by

45% and to stream line process.

. Lead TPM Kaizen to improve overall OEE from 54% to 72% sustained.

. Responsible for supervising over 50 employees leading them to meet

their production goals on time, increase efficiency that lead to a

decrease consumer complaints

. Recognized by the operations manager for timely and well executed

action plans

Tyco Health Care Retail Group, Waco, TX, Macon, Ga.

Manufacturing Supervisor 2002-2006

. Supervised second and third shift production workers and operations

. Responsible for all aspects of business operations within my shift,

personnel, staffing, financials, logistics, new business development,

strategic planning, and discussing relative issues for change

. Developed process improvement training and SOP's for equipment

. Motivated employees to keep them focused on safety, efficiency, cost,

customer service and waste

Team Leader 1999-2001

. Successfully lead a team on all required machinery with precision and

efficiency

. Responsible for tacking everyday operations, product quality, process

settings, receiving and processing orders

. Coached and trained all team members on safety, quality, and cost

. Used troubleshooting to resolve issues

Paragon Trade Brands, Waco, TX

Process Engineer 1997-1999

. Managed over 50 team members by setting up daily audits to ensure all

rules and regulations were followed and implemented

. Solely responsible for developing machine and product validations

. Recalculated draw speeds and up graded major production lines

resulting in a 25% decrease in waste and a 42% increase in

productivity

Maintenance Mechanic/ Process Technician 1991-

1996

. 1st Shift Mechanic, lead preventive maintenance and provided

mechanical support for all production lines and facilitated P.M's

. Implemented mechanical criteria for team based technician systems that

is still being utilized today

. Brought over 15 years of mechanical maintenance experience changing

several process for more efficient production

Skills

Education

. Associates Degree in Business Management

. High School Diploma

. Windows XP

. Windows ME

. Excel

. PowerPoint

. Maximo

. BPCS

. Attendance Enterprise

. KRONOS

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