Customer Service Medical

Vicente Chen

Katy, TX

acb7p6@r.postjobfree.com - 281-***-****

WORK EXPERIENCE

Claims Representative

Social Security Administration - Houston, TX - April 2003 to July 2013

I interviewed and completed applications for applicants applying for their retirement, disability, survivor, or

supplemental security insurance (SSI). I also provide a full range of assistance to beneficiaries and inquirers

by telephone regarding all programs administered by the Social Security Administration. I receive calls from

beneficiaries, inquirers and/or their representatives to determine the nature of their problem or interest. I

explain technical provisions, elicit relevant facts, and resolve problems with payments or eligibility. I provide

beneficiaries with information, advice or instructions about eligibility and benefits being paid under retirement,

survivors, disability, and medicare insurance programs and Supplemental Security income.

Legal Instrument Examiner

United States Coast Guard - Houston, TX - May 1999 to April 2003

Interview and evaluate merchant mariners in their goals to acquire merchant marine license, merchant marine

documents, and certificate of standards of training certification and watch keeping for seafarers (STCW),

for continued employment on sea going vessels on domestic waters as well as foreign waters. Evaluations

are performed in accordance with 46 Code of Federal Regulation (CFR) parts 1-40, Navigation and Vessel

Inspection Circulars (NVICS), Marine Safety Manual (MSM), and Policy Letters. Also, Held classes, lectures,

meetings, and orientation with the merchant marine industry representatives, small and large companies, and

schools, to orientate and clarify new laws and changes. Performed course audit and classroom sight audits,

to insure that USCG regulations are being maintained. Develop work smart aids to increase efficiency and

accuracy in our office. Also, to reduce evaluation time. My job performance here has earned me: 4 cash

awards, a recommendation for a Quality Step Increase, and various letters of appreciation.

Deportation Docket Clerk

Bureau of Immigration and Customs Enforcement - New Orleans, LA - September 1998 to May 1999

Input new A-Files in computer database. Update files in computer database, prepare deportation warrants.

Prepare and process bond documents for bondable aliens. Prepare letters to the Consulate of Foreign

Countries for repatriation of undocumented alien.

District Adjudication Officer

Bureau of Immigration and Customs Enforcement - Miami, FL - September 1997 to September 1998

Interpret, apply, and enforce Immigration and Nationality Laws. Responsibilities included reviewing,

interviewing, and making determinations on cases such as naturalization, citizenship at birth abroad,

and derivative citizenship. Planning and conducting independent interviews concerning the eligibility and

entitlement of persons seeking United State Citizenship status under the Immigration and Nationality Act; and,

planning and implementing special assignments, projects, studies or reviews to explore and resolve problems.

Health Technician

Department of the Army - Miami, FL - May 1997 to September 1997

Perform physicals to military recruits. Take vital signs, breathalyzer test, vinicultures, urinalysis test, protein

and sugar levels, hemoglobin, hearing test, eye test, micro physical exam, Edits, and pregnancy test, to insure

all candidates meets the qualifications according to the branch of service they are to enter and per OSM

physical qualifications.

File Clerk/Mail Clerk

VA Medical Center - Fort Lauderdale, FL - January 1997 to May 1997

File medical notes and medical sheets in-patients files. File medical records and process mail.

Telemarketer/Customer Service

Precision Response Corporation - Miami, FL - April 1996 to May 1997

Operated a computer and answered telephone to assist customers in placing orders, solving problems, and/or

answering questions in general. Data Entry: input all calls on customer account, purpose of call and solution

granted to the customer.

Audit and Inventory Clerk

Department Of the Navy - Pearl Harbor, HI - September 1993 to September 1994

Performed audits and inventories of all shop stores on Pearl Harbor Naval Shipyard, manually and by use

of a computerized bar code reader. Performed research and follow up investigation for discrepancies. Made

reports to explain any discrepancy found above or below average.

Security Officer

Safeguard Services Inc. - Honolulu, HI - January 1992 to January 1994

Observed safeguard and protected property and all in sight. Maintained log, annotating anything out of the

ordinary. Held weekly meetings with property manager. Made schedule and performed all administrative

actions for security officers assigned to my post.

Optical Character Reader Operator (Casual Seasonal help)

United States Postal Service - Honolulu, HI - September 1993 to December 1993

Processed letter class mail into OCR Machine for incoming and outgoing mail distribution. Manually sorted

parcels and 2nd, 3rd, and 4th class mail.

Mail Handler

Hawaii Presort Mail Service, Inc - Honolulu, HI - March 1993 to September 1993

Pick up mail on schedule routes. Process mail for airport delivery. Operated postage meter machine for

different weight classes and locations. Operated Optical Character Reader machine. Established map routes

and scheduled pick-ups.

Sareant USMC Postal

United States Marine Corps - Pacific, MO - August 1984 to January 1993

Sargeant USMC Postal

Marine Corps Postal School Fort Benjamin Harris, IN.

Marine Corps Noncommissioned Officers Academy Marine corps Air Station Kaneohe Bay, Hi. 96863

Marine Corps Expeditionary Force MSSG 28, Panama Contingency Task Force January 1989 - April 1989

Camp Lejuene, NC

Saudi Arabia Operation Desert Shield/Storm August 1990 - April 1991

I maintained a $20,000.00 stock and three clerks to provide a complete post office facility to our marines and

their families. We sold all postal effects, on a Marine Corps Base all post office are operated by active duty

Marines. Processed all incoming and outgoing mail, establishing special routes for deployed Marine Corps

Units. Processed claims for lost or damaged accountable mail. Processed tracers for lost mail and maintained

a locator list for all undeliverable mail.

EDUCATION

Associate Degree in Specialized Associate Degree in Medical Tech

Miami Dade Community College (Ward Stone College) - Miami, FL

1995 to 1997

Associate Degree in Industrial Tech

Central Texas College - Killeen, TX

1981 to 1983

SKILLS

Forklift Operator

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