Customer Service Representative
Resume:
Pamela Cole
Recent Graduate student
Shreveport, LA
*******@*********.*** - 318-***-****
To obtain a career with a company,where I can utilize my skills of time management, technology, organizational
planning, attentiveness and focus to details, instructions, policies and procedures in regards to the company.
WORK EXPERIENCE
Student Support Specialist
Adecco Temp Services - Shreveport, LA - August 2011 to Present
Tutors with Computers Company
-Assisted families with the registration part of the tutoring program, Went door-to-door recruiting potential
students to enroll in the program, assisted in tutoring the kids with the learning tools provided, etc.
Student Teacher
Waskom Elementary School - August 2012 to December 2012
Student Teaching
Mrs. Channin Spisak / Mentor Teacher in 3rd grade 903-***-****
Principal of Waskom Elementary (Mr. Youngblood) 903-***-****
-Developed lesson plans that ensured state learning standards, prepared students for required assessments,
Collaborated with other staff members for long and short term planning, Addressed the individual needs of all
students, maintained a professional atmosphere for students and staff, Communicated with staff and parents
about students individual needs, etc.
Correctional Officer
Forcht Wade Correctional Center - Keithville, LA - November 2010 to May 2011
Fulltime 318-***-****
Major Hearn/ Team Major
Enhanced public safety through the safe and secure incarceration of offenders,
providing safety of staff and offenders by maintaining an organized and disciplined system of operations,
maintaining logs and reports of daily
activities throughout the facility, etc.
Student Support Specialist
Tutors With Computers - Marshall, TX - August 2010 to November 2010
Part-time 11.00/hr. 832-***-****
Lessie / Manager in corporate office
-Assisted families with the registration part of the tutoring program, Went door-to-door recruiting potential
students to enroll in the program, assisted in tutoring the kids with the learning tools provided, etc.
Customer Service Representative
AT&T - Shreveport, LA - May 2009 to December 2009
Anne Nesbitt/ Team Leader
Handled inbound calls from customers, assisting with their accounts, billing
issues, technical issues with DSL services, new lines of service,
troubleshooting of equipment, and sending out technicians for assistance,
etc.
EDUCATION
ME.d (Masters) in Education
East Texas Baptist University - Marshall, TX
2012 to 2013
Bachelors of Arts in Criminal Justice
Wiley College - Marshall, TX
June 2009 to May 2011
Associate in Science
Bossier Parish Community College - Bossier City, LA
2003 to 2005
SKILLS
Research Design, Classroom Management, Leadership, Criminal Law, Microsoft, Data Integrity, Superb
Communication, Legal Policies, etc.
ADDITIONAL INFORMATION
• Develop an in computerized software and preparation skills.
• Excellent ability to make decisions as to methods to be used.
• Collaborate with other staff members to create meaningful community learning opportunities and community-
based partnerships.
• Provide feedback to administrators, supervisors, and colleagues.
• Maintain a positive atmosphere conducive to learning and growing in the workplace.
• Immerse ability to communicate effectively with the Directors, administration, staff and other co-workers.
• Excellent ability to correctly follow a given rule or set of rules in order to arrange things or actions in a certain
order.
• Sound ability to make fast, simple, repeated movements of the fingers, hands and wrists.
• Ability to multi-task in an effective way.
Contact this candidate