Technician Information Technology

Keith Mathis

**** **** **. ** ********, AR ****6 Phone (479) 787-

1040

October 15, 2013

I am seeking employment that will utilize my experience and knowledge. It

stems from my use of computers since 1995 and I have performed such tasks

as installing/upgrading software and installing/repairing/upgrading

computer hardware and peripherals. I was also employed as a computer

helpdesk support technician for almost 4 years. I have used a variety of

Windows operating systems from 3.1 to Windows 7 and have gained a multitude

of experience from my college courses including programming in Visual

Basic.Net, Java, HTML, PHP, MySQL and database management.

My 15-year span in the military has produced many desirable characteristics

sought after by employers including loyalty, dependability and integrity.

I am highly organized, able to adapt to different situations and work well

under pressure. I have the ability to supervise or follow the leadership

of others. One of my greatest joys comes from helping others solve their

computer problems. While working for ATX, I encountered many different

types of client personalities and skill levels and was able to help the

majority of them work through the issue courteously, no matter how rude the

client tried to be.

During the pursuit of my AAS Degrees in Computer Information Systems and

Information Technology, I have maintained a GPA above 3.75 and demonstrated

my desire to achieve academic excellent in all my courses including

constant punctuality and attendance. I passed the Microsoft certification

exam on the first try proving I have the aptitude to work hard toward

accomplishing difficult challenges. I am definitely ready to expand my

skills and knowledge in an exciting career within your organization.

After you review the attached resume, I would appreciate an opportunity to

discuss my experience and skills with you for this position or any other

job opening you feel I may qualify for. If you would please call me at

your earliest convenience to arrange an interview and I will be happy to

answer any questions you may have.

Sincerely,

Keith Mathis

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Keith Mathis

1107 Main St. SW Gravette, AR 72736 Phone (479) 787-

1040

Objective: U.S. veteran with Computer Information Systems degree seeking a

challenge.

Experience:

Setup/Production Crew April 12 to April 13

Tyson Foods Inc., 620 Tyler Rd Russellville, AR 72801

-Reassemble production equipment after teardown and sanitation.

-Assist in production of various company products in a timely manner.

Operations Support Technician Feb 07 to Nov 10

BurrellesLuce, 130 Main St., Presque Isle, ME 04769

-Provided swift and efficient resolution to users computer issues.

-Installed, upgraded and maintained users computers systems, software

and peripherals

both locally and remotely.

-Utilized helpdesk support software to input/update user tickets and

resolutions.

-Monitored and analyzed diverse systems utilized universally as well

as by particular

departments within the company to ensure proper operation.

-Participated in large scale IT tasks and projects as requested.

Customer Support Technician Dec 05 to Apr 06

ATX, Inc. 63 Sweden St., Caribou ME 04736

-Provided courteous technical and sales support to tax software

clients.

-Resolved complex customer issues involving both federal and state

tax forms and

related schedules/worksheets.

-Input client information/call details in company database.

-Searched knowledgebase for solutions to client issues.

Electronic Technician III & Maintenance Control May 95 to Jul

04

Lockheed/Ahntech, Poinsett ECR, Hwy 261 Wedgefield, SC 29168

Major Duties:

-Established job priorities based on system malfunctions and prepared

maintenance

schedules to effectively utilize repair resources.

-Used complex schematic diagrams and drawings to troubleshoot system

malfunctions.

-Created several MS Access databases and Excel spreadsheets to track

maintenance,

parts, equipment inventories, inspection schedules and produce

management reports.

-Completed purchase orders and forms to requisition required parts and

services.

-Performed inventory control inspections and account reconciliations

of assets worth well over $200 million.

-Maintained site computers/programs and troubleshot/repaired

malfunctions.

Automatic Tracking Radar Specialist Aug 86 to Apr

95

USAF, Ashland Radar Site, Ashland ME 04737

-Operated and maintained auto-tracking radar systems.

-Used schematic diagrams and drawings to troubleshoot system

malfunctions.

-Repaired defective circuit cards down to component level using

various test equipment.

-Performed supervisor duties for several incoming personnel.

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Education /Training:

Microsoft Certification: MCSE Windows Server 2003, Dec 06

AAS in Computer Information Systems, NMCC, May 2005, GPA 3.8 (4.0 = A)

AAS in Information Technology, NMCC, 75% complete, GPA 3.8 (4.0 = A)

Computer related courses: Computer Systems Management (Support Desk),

Network Administration (Windows Server 2003), Visual Basic.NET &

Advanced Visual

Basic.NET, Midrange Computer Operations (IBM iSeries400), Office

Computer

Applications, Java Programming, Database Design & Administration,

Business Systems

Analysis, E-Portal Development.

Awards/Citations:

Apr-Jun 97 Lockheed Employee of the Quarter Award

Jun 97 Lockheed Lightning Award (Employee Excellence)

Oct 98 Lockheed Lightning Award (Employee Excellence)

Community Activities:

Active member of the Presque Isle American Legion Post 88 since 1996

2005 Student Representative for NMCC CIS/IT Advisory Committee

Other:

Obtained and held a U.S. Government Secret security clearance during

employment as

Electronic Technician

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Contact this candidate