Quality Assurance Manager
Resume:
Renee Vaughn
Mortgage Professional
Miami, FL
*************@*****.*** - 678-***-****
A position in a professional organization that enables me to utilize my proven skills and provides the potential
for increased responsibilities & growth, and to make use of systematic communication and mortgage skills in
a financial or funding institution.
WORK EXPERIENCE
Remote DE Underwriter
Nations Lending Corporation - Cleveland, OH - October 2012 to October 2013
Underwrites residential mortgage loans in accordance with FHA/HUD and internal guidelines ensuring
compliance with company and investor requirements. Clearly communicate FHA/VA, corporate, and investor
guidelines to customers, loan processors, and sales associates. Make timely, accurate decisions on all FHA/
VA transactions. Act as secondary review and escalation point for conventional loans and government loans.
Review of complex personal and business financial analysis and expertise in tax return and balance sheet
analysis. Also provide training/mentoring to underwriters, loan processors, and sale associates.
Underwriting Manager
Generation Mortgage Company - Atlanta, GA - November 2009 to August 2012
Responsible for the day-to-day underwriting workflow and resolution of investor suspense items. Perform
all duties in accordance with GMC policies and procedures, state and federal regulations. Provide reverse
mortgage underwriting of HECM products according to FHA, and HUD guidelines. Evaluates loan risk by
verifying loan application information against loan criteria guidelines and standards and clarifies risk by
requesting additional information.
• Responsible for mentoring and developing skills to promote productivity and team performance.
• Provide on-site guidance and direction to team members on complex loan profiles. Maintained an active
underwriting pipeline of 30-40 loans per month in addition to live test case reviews for all new underwriters.
Contract Underwriter
Action Driven Investments - Atlanta, GA - March 2008 to November 2009
Perform loan-level quality assurance by reviewing loan files, analyzing and reporting on significant loan quality
trends, and initiating necessary action(s) to mitigate losses. Review residential loan application file to verify
that application data is complete and meets establishment standards, including type and amount of mortgage,
borrower assets, liabilities, and length of employment. Recommend that loan not meeting standards be denied.
Call or write employer to verify accuracy of information. Types loan application forms, using computer. Contact
companies to obtain property abstract, survey, and appraisal. Inform supervisor of discrepancies in title or
survey. Submit mortgage loan application file for underwriting approval. Provide approval and denial letters to
applicants and submit approved mortgage loan file to mortgage loan closer.
• Review closed loans for eligibility with respect to Fannie Mae's Selling Guide, DU Guide, and/or negotiated
terms as defined by contracts with Fannie Mae's lender partners
• Perform risk analysis and make decision regarding deficiencies identified during the review process
• Identify transaction components that indicate a potential for fraud and perform sufficient investigative work
to resolve issues that are identified
• Accurately record data and review conclusions in QAS (Quality Assurance System)
• Professionally communicate the results of file reviews both verbally and in written to internal and external
customers
• Utilized a sound knowledge of Fannie Mae guidelines, FHA/VA Guidelines, and risk assessment tools used
to decision mortgage loans
• Maintain a sound knowledge of secondary market activity, practices, and business/industry practices as they
impact underwriting quality and origination activity
Forensic Review Underwriting Manager
RR Donnelley, Global Real Estate Services - Atlanta, GA - November 2006 to March 2008
Astute, results-oriented leader with proven success in managing multimillion-dollar mortgage, home equity,
and consumer lending product operations; Includes achieving profitability within eight months of operation, six
months ahead of plan, with leading technology and product offerings and innovative expense management.
Critical thinker and adept negotiator who can apply extensive knowledge of industry and government
regulations to rapid revenue & profit growth opportunities
• Supervised office operations of both clerical and mortgage processing staff including training and reviews.
• Completed all project plans to ensure tasks are completed successfully, on-time, and within budget
guidelines.
• Responsible for analyzing and approving residential mortgage loans. This included in depth credit, financial
and property analysis to determine the overall level of risk/ability to repay.
• As an underwriting manager, accountable for loan decisions on 90% of the conventional loans.
• Responsible for more difficult underwriting and decisions requiring higher level of expertise. Signing Authority
of $750,000
• Excellent communication skills with a concentration on the ability to take knowledge and relay it to the
customer in several different capacities.
• Supervision of Underwriting staff, and evaluation of staff for authority and designation
• Revised and implemented quality control procedures
• Responsible for addressing all audits from state and government agencies, and implementing changes in
the policies and procedures.
• Day to Day operations of the mortgage department from implementation of underwriting guidelines to the
delivery of loan packages to the secondary market.
• Expert knowledge of Fannie Mae policies, procedures, guidelines and risk assessment tools used to decision
mortgage loans.
• In-depth knowledge and understanding of transaction components that indicate a potential for fraud.
• Strong analytical and project management skills to monitor and control the processing cycle with the ability
to quickly understand complex problems and recommend solutions.
• Self-motivated, creative and able to work in a team environment while thinking independently and effectively
sharing ideas. Positive attitude, professional demeanor, and a commitment to achieving superior results.
• Maintain knowledge of all applicable underwriting guidelines by completing all underwriter training programs,
learning any business unit policy and/or guidelines.
Repurchase Analyst
Lydian Data Svcs - Atlanta, GA - November 2005 to January 2007
Served as primary contact for repurchase claim rebuttals, and updates in accordance with rep & warrant
agreements; Conducted in-depth business-development research and compiled results for review by proposal
tea
• Proactively developed vital competitive analysis process to facilitate implementation of aggressive company
marketing strategy.
• Completed a full re-underwrite utilizing servicing notes, and various research tools such as FraudGuard,
Acccurint, and Lexis Nexis
• Performed audits on all fraudulent loans to identify deficiencies used to create OTC letters to the original
investor
• Participates in project reviews with Business Line and Project Teams and provides status, analysis, and
solutions to contract actions and issues.
• Negotiated change orders, and coordinated with the Legal Department to negotiate and resolve claims.
Provided contract administration support to operations, and project staff;
• Analyzed individual investor portfolios to determine trends which caused default, and provided quality control
reports to channel to assist in lowering defect rate
• Perform a post-close forensic analysis of loan files for completeness and accuracy, analyzing credit
documents, mortgage applications, credit history and income documents, title documents, appraisals and all
other applicable required documents.
• Identify significant findings resulting from issues with originator's underlying business practices, underwriting
and/or fraud exposure.
• Actively support the decisions and knowledge of supervisors and colleagues by sharing information about
the department, business unit, organization and the underwriting industry.
Contract Underwriter
PriceWaterhouse Coopers - New York, NY - July 2002 to November 2005
Provide contract underwriting services for lenders of conforming and non-conforming products according to
FNMA/FHLMC, and investor's guidelines. Position involved extensive product knowledge and interaction with
borrowers, mortgage brokers and home improvement dealers. Traveled to various mortgage lenders in the
region and quickly adapted to the underwriting, mortgage software, and procedures used at each location.
Evaluate loan risk by verifying loan application information; verifying application information against loan
criteria guidelines and standards. Clarifies risk by requesting additional information. Reject loans by identifying
and documenting deficiencies, and returning application to loan officer. Ranks risk by estimating degree of
risk; noting any additional requirements; forwarding to loan committee. Provide loan control information by
collecting, analyzing, and summarizing data and trends. Accomplished organization's mission by completing
related results as needed.
• Evaluated the subject property in addition to the financial strength and credit worthiness of the borrower(s).
• Examined, and recommended approval of customer applications for jumbo loans, and prepared jumbo loan
packages for review by private investors.
• Underwrote Commercial & Residential loans; A Paper, FHA/VA, TX Cash-out, and HELOC products using
automated and manual underwriting. Signing authority of $500,000.
• Served as advisor and answered general underwriting questions for loan processors, and originators.
• Daily interaction with correspondents, brokers and loan officers including handling scenario questions, loan
status, loan alternatives, product knowledge and approval notifications.
• Approved mortgage loans for over 50 correspondents during the peak mortgage period, and helping over
1000 families get in to new homes or refinance their present mortgage to reduce their mortgage payment.
• Ensure Secondary Market, and Investor salability
• Real Estate Underwriting analysis to cover site and property inspections, borrower and sponsor credit
and experience, historical operating and collections, market and submarket analysis, third parties, property
management and exit strategy.
• Provide complete underwriting for Fannie Mae DUS and Aggregation loans.
• Thorough working knowledge of most major national apartment markets
• Adhere to all client/lender policies and procedures, in addition to federal, state and/or municipal laws and
regulations.
• in-depth review of mortgage loans in default, foreclosure, or REO status with a focus on the quality and
validity of underwriting at origination with regard to buy-back/put-back possibilities.
Junior Underwriter
HSBC Bank - Buffalo, NY - February 1998 to May 2002
Exceeded expectations as a Junior Underwriter, and gained advanced skills in credit risk determination, income
calculation, title policies & endorsements, and appraisal review. I established team performance goals to meet
efficiency levels, performance targets, and quality assurance standards.
• Responsible for underwriting loans from wholesale brokers which include A paper, FHA/VA, FHLMC/FNMA,
HELOC products, Texas refinances, and both conforming and non-conforming loan products.
• Review Loans from Origination to determine viability per established investor guidelines.
• Receive and review conditions prior to submission to investors.
• Educated in sales programs required for purchases and refinances for clients/brokers.
• Resolution of questions/problems pertaining to standard company policy.
• Reviewed loan applications to assure comprehensiveness of data; confirming information listed on
applications and obtaining supplementary documents which are essential for sale of loan to minor market.
• Assisted hard working marketing executives and originators in initial loan application completion.
• Worked effectively on multiple assignments, activities or projects and demonstrate solid and excellent
communication skills
• Signing authorization to grant loans up to $300,000 based on certification necessities of the secondary
market.
EDUCATION
Residential Lending & Federal Compliance in Real Estate
AIB - Buffalo, NY
2000 to 2002
High School Diploma
Buffalo Academy for the Visual and Performing Arts - Buffalo, NY
June 2000
ADDITIONAL INFORMATION
More than 13 years of mortgage experience ranging from Underwriter to Management.
Active Direct Endorsement Underwriter
Proven track record of accurately completing research, reporting, information management, and marketing-
support activities within demanding time frames.
Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy
and efficiency, and achieve organizational objectives.
Highly focused, and results-oriented in supporting complex, deadline driven operations; able to identify goals
and priorities and resolve issues in initial stages.
Proficient in Microsoft Office Suite {Word, Excel, Outlook, PowerPoint} Windows and Visio; typing speed of
50 wpm with complete accuracy. Expert knowledge of DU/LP, Encompass, Sharepoint, Blitzdocs, DocMagic,
Calyx Point, CLOUT, Mortgage Cadence, and Mortgage Ware
Approachable with the demonstrated ability to train, coach, and mentor.
Ability to adhere to the schedule demands of a dynamic business environment often requiring schedule
flexibility in a 7-day work week.
Integrity and the ability to handle sensitive information and maintain confidentiality.
Demonstrated understanding of relationships created by diverse customer and employee groups.
Proactively anticipates situations, develops proposals, and positive solutions
A group performer with good administration, education, instruction, and communication skills which are
essential to endorse services or concepts.
Signing authority to $5,000,000
Advanced Proficiency in conforming and non-conforming products such as Conventional, FHA, VA,
SONYMA, Construction -Perm Loans, and Reverse Mortgage with a specialty in early and late stage loan
surveillance.
Advanced knowledge of POA's and trusts, unique title vestings and complex probate.
Contact this candidate