Customer Service Sales

Donita Sanders

Philadelphia, PA

***********@*****.*** - 215-***-****

WORK EXPERIENCE

Data Entry Specialist

Philadelphia Youth Network INC. - Philadelphia, PA

UniTek Global Services

Position: Dispatcher

Summaries of Responsibilities:

Update Comcast Technicians on their routes/ work orders for the day.

Informed Customer on Techs ETA

One on One relation with Technicians supervisors to keep them abrupt on Technicians progress for

the day.

Took abrasive actions if Technicians were uncooperative with their updaters.

Received 80-100 calls a day from Technicians.

Closed out Techs job, programs Comcast boxes making sure they are working properly working.

Entered sensitive codes into the Comcast systems to ensure customers account and equipment is

working.

Made transfers to customers accounts.

Arranged Technicians work orders properly.

Managed Technicians Equipment to ensure they are getting paid accordingly.

Contacted managers, supervisors, and Comcast dispatchers, to ensure Techs are making their

appointments with customers in a timely fashion.

Emailed, faxed, and reported all Sensitive information to the proper authorities.

Trained new employees on the Cable Data and Pros systems.

Ensured all reports are email out to their proper offices.

Dispatcher

FTS Unitek Global Services - King of Prussia, PA - January 2011 to September 2012

Update Comcast Technicians on their routes/ work orders for the day. Informed Customer on Techs ETA

One on One relation with Technicians supervisors to keep them abrupt on Technicians progress for the day.

Took abrasive actions if Technicians were uncooperative with their updaters. Received 80-100 calls a day

from Technicians. Closed out Techs job, programs Comcast boxes making sure they are working properly

working. Entered sensitive codes into the Comcast systems to ensure customers account and equipment is

working. Made transfers to customers accounts. Arranged Technicians work orders properly. Managed

Technicians Equipment to ensure they are getting paid accordingly. Contacted managers, supervisors, and

Comcast dispatchers, to ensure Techs are making their appointments with customers in a timely fashion.

Emailed, faxed, and reported all Sensitive information to the proper authorities.

Marketing Representative

Direct Energy - Philadelphia, PA - January 2011 to October 2011

: Door to Door sales in Energy. Filed nessacary paper work.

Customer Service Manager

ICMG - Holmes, PA - February 2009 to February 2010

Conducted outbound phone calls to potential clients, to persuade them to sale their timeshare. Negotiated

deals and contracts between the buyers and clients. Composed contracts for new buyers and clients.

Searched the Internet to seek and compare the best deals on other Hotels and exiting Time Share. Managed

a room of 20 or more employees within two shifts. Conducted Interviews, and Managed the Hiring process.

Created Scripts for the product being sold. Filing and organizing necessary paperwork. Conducted and

created the training course for new employees

Recruiter

Bankers Life - King of Prussia, PA - August 2008 to March 2009

Established and maintained relationship with hiring managers to stay abreast of current and future hiring and

business needs. Interviewed applicants to obtain information on work history, training, education, and job skills

Performed searches for qualified candidates according to relevant job criteria, using computer databases,

networking, internet recruiting resources, cold calls, media, and employee referrals. Contacted applicants to

inform them of employment possibilities, consideration, and selection. Informed potential applicants to hiring

personnel in the organization, making hiring recommendations when appropriate. Arranged for interviews

and provide travel arrangements as necessary.

CSR/Sales

S & D Marketing - Philadelphia, PA - January 2005 to September 2005

: Contacted customers in order to respond to inquiries and to notify them of claim investigation results and

any planned adjustments. Resolved customers service and billing complaints Performed activities such as

exchanging merchandise, refunding money, and adjusting bills. Solicited sale of new and additional services

and products. Determined charges for services requested, collected deposits payments, and arranged for

billing. Conferred with customers by telephone in order to provide information about products and services, to

take orders and cancel accounts and to obtain details of complaints.

EDUCATION

General.Studies

Martin Luther King HS - Philadelphia, PA

2000 to 2001

SKILLS

Microsoft certificate

Contact this candidate