Sales Customer Service

Madeline Aguirre

Overnight Associate at Hollister Co.

**.********@*****.***

Experience

Overnight Associate at Hollister Co.

July 2013 - Present (7 months)

At Hollister Co. I work as a part-time overnight associate. My job requires me to refold, reorganize and

replenish the clothing items on the sales floor. Due to my history at Levi Strauss and Co. Soho Store, I was

chosen to specialize in denim. Though denim is my specialty I have also been trained in the standards of other

merchandise. In my time with the company I also worked performing inventory count and merchandise

receiving and stocking. This opportunity has rounded out my experience in retail, providing me the final skill

to be an excellent candidate for other retail opportunities.

Cashier at Century 21 Department Stores

December 2012 - March 2013 (4 months)

This was a seasonal position. In my short stay I worked as a cashier. I often was directed to help Hispanic and

Latin American customers due to my knowledge of both the Spanish and Portuguese language. I worked with

high-end labels and served customers who worked in the Wall Street area of New York City.

Sales Support at Levi Strauss & Co.

May 2012 - August 2012 (4 months)

My employment at Levi Strauss and Co was meant as a summer job but turned into a very fun and educating

experience. I was hired as a Sales Support Associate meaning I was not responsible for major sales but for

facilitating the sales opportunities required of Sales Associates. My station was in the fitting room where I

helped guests finalize their purchases by suggestive selling. In the fitting room I also was responsible for

refolding and running merchandise back to the sales floor. I often received recognition from my manager

Scott and in turn was invited to interview for a permanent part time job opportunity at the Lexington Avenue

store. In my stay I worked with a different clientele than I was used to at Toys R Us Times Square. I built

personal relationships with loyal customers from not only NYC but from other parts of the world through our

foreign guests, most notably from Brazil and France. My employment at Levi Strauss and Co. was

eye-opening and an opportunity that I enjoyed.

Guest Service Associate at Toys R Us

June 2009 - January 2012 (2 years 8 months)

This was my first retail experience and set the foundation for my career in retail. I started as a sales associate

and was quickly promoted to Keyholder. As a Keyholder I was responsible for performing all necessary

functions of a supervisor. I delegated daily tasks and scheduled breaks for all of the associates in my

department. Sales goals were a daily requirement and I was responsible to drive them. I processed returns and

exchanges and handled guest issues. I was responsible for all the registers in my department and also assisted

other departments when necessary. My role was as a team leader in which I also trained over 20 new team

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members in my stay with the Company.

Languages

English (Native or bilingual proficiency)

Spanish (Native or bilingual proficiency)

Portuguese (Limited working proficiency)

Skills & Expertise

Customer Service

Leadership

Cashiering

Retail

Retail Sales

Customer Satisfaction

Time Management

Telephone Skills

Microsoft Word

Supervisory Skills

Brazilian Portuguese

Spanish-speaking

Stock Control

Education

Fordham University

Liberal Arts and Sciences/Liberal Studies, 2007 - 2009

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Madeline Aguirre

Overnight Associate at Hollister Co.

**.********@*****.***

Contact Madeline on LinkedIn

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Contact this candidate