Customer Service Technician

JEFFREY A. ESPINOZA

**** ****** **

Fountain, CO 80817 ******@*******.***

SUMMARY

Professional self-motivated Operations and Maintenance Technician with over

eight years experience in manufacturing operations and maintaining high-

voltage equipment. Professional profile strengths include monitoring

operations and allocating resources and personnel to adjust to multiple and

changing priorities. Special abilities include strong communication and

interpersonal skills. Works well as a team leader and a contributing team

member. A reliable person who constantly seeks to realize cost savings by

improving processes and efficiency.

Key Strengths

Trouble shooting Oral Written Communication Influencing

negotiating

Problem Solving Analytical reasoning Team

Building/Leadership

Conflict Management Strong Organizational Skills

Decision Making

Customer service retention Very Strong Interpersonal skills Integrity

honesty

Highly reliable Computer Operator Safety Awareness

Skills - Excel, MS Word, Inventory, Design, Administration, Ten Key,

Typing, Trouble shooting, Customer Service, Mathematic Equations, Microsoft

Office Programs, Clerical duties, Multitask, Supervisor

PROFESSIONAL EXPERIENCE

Area Coordinator, Maintenance Technician, Operations Technician

. Eliminated product backlog and enabled area to meet weekly goal by

working overtime

to repair equipment when more than half of the tools in the area were

down for

maintenance issues.

. Drove optimum equipment utilization and eliminated slack time by

effectively supervising

a 21-person department and considering multiple factors when assigning

personnel.

. Devised and implemented a plan to cross train and certify all 21

people on all eight tools

in the department, enabling continuous operations and decreasing

repetitive motion

injuries by allowing people to rotate through different work areas.

. Recognized by the Engineering department for removing unnecessary

safety interlocks

from 18 tools because the interlocks created too much lost product,

while providing

almost no positive impact on safety.

. Trained more than 20 Operator technicians to operate machinery

properly by completing all check off lists to become certified to

operate machinery. Also trained Maintenance technicians to repair and

complete daily, weekly, monthly, and annually PM's per Company and

OSHA regulations.

. Making sure all Chemicals running production were up to date by

checking per data base.

. Ran tests on chemicals to make sure chemicals were passing

qualifications and passing per SPC++. Ran special tests for

Engineering experiments. Kept track of production that was high

priority by constantly monitoring priority lists. Making sure

updated pass downs were communicated to all shifts.

. Checked facilities throughout the company for any repairs needed

outside factory. Replace water Filter Bottles that kept clean water

for the factory, By purging bottles prior to install and making sure

proper pressure was given for factory. Ran operations for the factory

on various machines. Checked all gauges in the boiler room and

chemicals throughout the company. Helped Chemist by mixing chemicals

needed for factory, production, chemical tanks.

Emergency Response Team - Responded to numerous chemical and non-chemical

spills by evacuating affected areas to keep personnel safe and using Best

Known Methods to clean up chemicals and bring areas to a safe state.

Safety Coordinator - Performed weekly inspection of working area; completed

checklists and initiated corrective action for any discrepancies found.

Met with other Safety Team members on a weekly basis to discuss any

discrepancies

found, and ways to improve the work environment and keep co-workers safe.

Material Management - Performs a combination of manual and clerical duties

to receive, store, and issue equipment, materials, and supplies in a

central warehouse prior to entering clean room environment. Examines stock

to verify conformance to specifications and invoices; stores articles

according to identifying factors; fills orders or issues supplies from

stock; requisitions stock to fill incoming orders; and prepares stock use

reports. Determined methods or places for storage considering guidelines

for temperature, humidity, weight or height limits, turnover, floor loading

capacity, and required space.

Work History

Safelite Mar 2013 - Aug 2013

Handyman - Nov 2011 - Mar 2013

Dpix - Mar 2011 - Mar 2012

IC Interconnect - Jan 2011 - Mar 2011

Handyman - Aug - 2008 Dec 2008

Intel Corporation Sept 2000 - Aug 2008

. PREVIOUS PROFESSIONAL EXPERIENCE

U.S. NAVY - 3rd Class Petty Officer

Volunteer Experience

. Fountain FT Carson High School Spring 2012 - Ran concession Stands for

Cross Country Team.

. Neighborhood Clean up - Fountain, CO 2013 - Helping the elderly remove

garbage from yards and taking it to the dump, landscape their yards,

Power wash houses, fences, sidewalks, driveways etc. stain fences, plant

gardens, aerate, fertilize, .

. Soup Kitchens - The Marian House Soup Kitchen Colorado Springs, CO 2012

-2013 Volunteer at Fountain, Colorado Springs Soup Kitchens, giving warm

meals to those that are in need.

. Walk for a cure for Alzheimer's Denver CO 2012 - Help raise money to

find a cure for Alzheimer's

EDUCATION

Associate of Science - Adams State College 1996 - 1998

Associate of Electronics - ITT Tech 1998 - 2000

Certificate - Rocky Mountain Lineman School Aug 2013 -Dec 2013

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