Training Software

Kyle Jones Page *

**** ******* ****** ****** ************, GA 30134

K YLE M. J ONES 678-***-**** **********@*******.***

D E S K T O P S U P P O R T T E C H N I C I A N T R A I N I N G C O O R D I N A T O R

IT Expertise Training Skills Business Requirements Solution Focused

Accomplished and integrity driven Business Professional with over 10 years of experience and enormous success in the

Education and Technology industries. Recognized as a leader with strengths in reengineering educational processes, defining

continuous improvement processes, building successful training programs and providing solutions for integral parts of

administration. Verifiable track record of managing complex projects while exceeding expectations. Strong interpersonal skills,

highly adept at facilitating discussions and negotiations with key stakeholders.

C O R E C O M P E T E N C I E S

Training Technology Integration Interpersonal Skills

Complex Problem Resolver Inventory Management Organizational Skills

Desktop Support Multi Task/Prioritize Effectively IT Maintenance

Regulatory Compliance Management Teaching Leadership

E D U C AT I O N

Grambling State University

Bachelor of Arts: Psychology

PROF ESSI ONA L EX P ERI EN CE

Randstad Staffing/Atlanta Public Schools Atlanta, Georgia July 2013 – Present

Desktop Support Technician

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and

software within established standards and guidelines.

Deploy, maintain, and service all APS Windows, Mac, and Linux desktops, laptops, servers, mobile and tablet devices.

Perform regular audit of classrooms, MDF/IDF closets, and labs for proper cable management and network performance

Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from

clients.

Interact with numerous computer platforms in a multi layered client server environment.

Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file

servers, email servers, computer conferencing systems, application servers, and administrative systems.

Perform scheduled security patches and enterprise updates on all Windows, Mac, and Linux environments.

Trains and orients staff on use of hardware and software.

Recommends and / or performs upgrades on systems to ensure longevity.

Works with procurement staff to purchase hardware and software.

Assesses functional needs to determine specifications for purchases.

Orders computer supplies.

AT&T Marietta, Georgia March 2013 – July 2013

Technology Integration Specialist

Installed Cat5 wiring, hardware, and software on client premises

Educated customers on features and functionality of current services

Kyle Jones Page 2

Managed all client technology integration projects

Evaluated, repaired, and replaced digital hardware and faulty wiring/cables

Langston Hughes High School Fairburn, GA 2009 2012

Teacher/Technology Training Specialist

Designed and coordinated activities for business, computer networking, animation and design to enhance student

interaction and critical thinking skills.

Created innovative training techniques in accordance with guidelines set by the Georgia Professional Standards

Commission on tools such as desktops, laptops, software, and hardware components emphasizing installation, removal,

troubleshooting, and repair.

Renaissance Middle School Fairburn, GA 2007 2009

In School Suspension Coordinator

Educated, counseled, and rehabilitated over 300 students resulting in a 98% decrease in recidivism.

Supervised students assigned to In School Suspension.

Monitored individual student progress while assigned to In School Suspension.

Provided academic assistance for students as they complete their classroom work in while in In School Suspension.

Implemented reflection and self growth activities for student participants.

Consistently reinforced positive behavior and correct negative behavior.

Held students accountable for their actions.

Provided guidance for students in appropriate behavior and interactions while at school.

Communicated with classroom teachers regarding student progress.

Requested student work from classroom teachers as needed.

MyCeo.com Atlanta, GA 2003 2007

Training Coordinator

Scheduled and coordinated all classroom training with Managers, Supervisors, and employees – schedules location,

date/time, materials, and attendance.

Developed, coordinated, scheduled and maintained all training courses and programs

Collected, compiled and reported results of evaluation, attendance and training data.

Hired, fired, and performed evaluations for approximately 450 employees.

Prepared and documented procedures for employees and management who are appointed for training.

Supported technical difficulty resolution team using IssueTrak software which was a web based program designed to

track, define, and resolve customer problems through an online medium as well as over the phone.

Managed training materials stipulated by regulations.

Researched training suppliers and materials as needed –including details, cost comparison, and timelines.

Ordered supplies for training and training department as needed

A D D I T I O N A L C R E D E N T I A L S

TECHNICAL SKILLS Utilities: Microsoft Office Suite XP, 2000, 1997 (Word, Outlook Power Point, Power Excel User)

Other: Adobe Acrobat, Adobe Photoshop, Adobe Captivate, Internet Explorer, IssueTrak, Outlook,

Outlook Explorer, Publisher, QuickBooks, Scheduler, Visio, Windows (XP, NT, ME, 2000 Mac 0SX)

AFFILIATIONS/ Member, Bronner Business Institute

Member, Teachers First

ACTIVITIES

Volunteer/Speaker, Youth Against Violence (Douglasville Police Department)

References: Available Upon Request

Contact this candidate