Management Manager
Resume:
JAMILA K. HARLESTON, MA, ICAADC
*** ***** ******* **** ********, GA 30126 704-***-**** **********@*****.***
January 17, 2014
Dear Hiring Manager:
I am writing to express my interest in the Treatment Counselor/Addictions Position advertised on the Indeed.com
website. After reviewing the job description, my years of experience and industry knowledge in mental health,
substance abuse services, clinical assessment, diagnosis, project coordination, program development,
compliance, policy, and management qualifies me for this opportunity.
I would bring to your organization a unique and diversified range of accomplishments and abilities:
• Supervised and directed mental health and substance abuse program efforts for over 100 employees.
• Streamlined protocols in which led to an increase of productivity by 55% in monthly profits.
• Tenaciously directed a start-up agency that in two years generated billing over $1,000,000.
• Successfully refined and implemented new projects that resulted in state and agency wide electronic
medical records (EMR) systems.
• Trained, supervised, and evaluated staff in order to improve management skills and employee retention.
• Successfully built, and maintained relationships with community leaders and professionals such as
medical doctors, attorneys, probation officers, volunteers, and board members
My education, clinical, managerial, critical thinking, and problem solving abilities match the qualifications you are
seeking in your organization. I have the interpersonal skills and motivation that is needed in order to build a
successful future. My experiences give me confidence in my field of direction and the ability to perform
successfully.
For your consideration, I’ve enclosed a detailed copy of my resume, highlighting previous experiences and
accomplishments. I am available to interview immediately regarding this opportunity. I can surely be reached by
phone at 704-***-****.
Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely,
Jamila K. Harleston, MA, ICAADC
…
JAMILA K. HARLESTON, MA, ICAADC
542 Mount Gerizim Road Mableton, GA 30126 704-***-**** **********@*****.***
CAREER HIGHLIGHTS
A passionate and dynamic human services professional with over 10 years of experience in providing direct
mental health and substance abuse services as well as executive leadership, management, and program
development.
• A proven leader with an extensive track record of success in clinical assessment and diagnosis, strength
based and person-centered model, program development and management. Implemented and oversaw
startup of various agency programs.
• Successfully conducted and/or coordinated all operational training.
• Possessed a hands-on, team oriented commitment and ability to motivate staff and other managers.
• Skilled for identifying issues, offering solutions and taking corrective actions in a timely manner.
CLINICAL & MANAGEMENT QUALIFICATIONS
• Case Management • Crisis Intervention • Community Outreach
• Clinical Assessment & Diagnosis • Evidence Based Practice • Team Building
• Mental Illness & Chemical Abuse • Performance Management / Training • Human Resources
• Treatment Planning • Program Management • Internal Audit Team
PROFESSIONAL EXPERIENCE
Renewed Vision Family Services Charlotte, NC 2010 – 2013
Chief Operations Officer
Built and managed a human service agency from 2 clinicians to 14 associates that consisted of physicians,
nurses, therapists, and office staff. Planned, coordinated, and controlled the daily operations of the
organization’s outpatient mental health and substance abuse prevention programs.
Key Accomplishments
• Successfully implemented a state monitored DUI Program which provided additional revenue that
ranged from $10,000 to $12,000 monthly.
• Guided and directed management in the development, production, promotion, and financial aspects of
all the organization’s programs.
• Successfully cultivated the values of the organization and instilled a human capital development and
“coaching” culture within the organization.
Community Resource Solutions, LLC Charlotte, NC 2009 – 2010
Vice President of Programs (North Carolina & Louisiana)
Successfully provided coordination of program service delivery for Community Support Team, Intensive In-Home
and Outpatient Substance Abuse services in all organizational locations. Provided direct supervision to all
program managers and medical records staff.
Key Accomplishments
• Managed large scale implementation project of a new agency-wide electronic medical record (EMR)
system.
• Increased productivity to the 90th percentile for five consecutive months resulting in being awarded
Employee of the Quarter (2009).
• Skillfully and tactfully streamlined protocols; developed and implemented systems for client intake
providing accountability throughout the delivery of services.
Life Enhancement Services, LLC Charlotte, NC 2006 – 2009
Program Manager (North Carolina & Alabama)
Diligently oversaw daily operations for over 100 clients and staff and ensured compliance with all state and
federal policies and procedures. Established protocols for client intake and review of individual service plans.
Drafted and negotiated contracts with required medical staff such as physicians and nurses.
Key Accomplishments
• Directed a community based mental health and substance abuse counseling agency that in two years
span generated billing over $1,000,000.
• Provided leadership and direction in the agency’s recruitment, selection, and hiring process.
• Developed, wrote, and implemented the agency’s employee handbook and safety manuals.
EDUCATION & TRAINING
University of Hartford West Hartford, CT 2001
MA-Clinical Psychology
CERTIFICATION & PROFESSIONAL AFFILIATIONS
Licensed Clinical Addictions Specialist 2013 - Present
Internationally Certified Advanced Alcohol & Drug Counselor 2013 - Present
Kevin Ross, Jr. Autism Foundation - Board Member 2013 - Present
National Association of Professional Women 2010 - Present
National Association for Mental Illness (NAMI) 2009 - Present
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