Sales Customer Service
Resume:
Cynthia L. Talbott Executive Assistant
The Woodlands TX 77381
*********@***.***
QUALIFICATIONS SUMMARY – Highly skilled and dedicated Executive Assistant with more than 20 years
experience coordinating, planning and supporting operations and administrative functions of the sales division of
a Fortune 500 company.
Talented at interacting with all levels in the organization to effectively coordinate the efforts of many to meet
company goals.
• Demonstrated capability to provide comprehensive support for executive-level staff; managing schedules,
travel arrangements, meeting coordination, preparation of PowerPoint presentations, daily sales analysis.
Excel at meeting planning, site selection and contract negotiation; coordinating travel, recreational activities
and managing all essential tasks for small or large groups.
• Creative, analytical, highly focused and results oriented in supporting complex, deadline -driven operations;
able to identify goals and priorities and resolve issues in initial stages.
• Proven track record of accurately completing research, reporting, information management, and marketing
support activities within demanding time frames.
• Proficient in Microsoft Office suite (Word, PowerPoint, Excel, Outlook), Visio, Publis her, Adobe products, and
multiple database programs; type 65+ wpm with complete accuracy.
EMPLOYMENT
OWNER & CHEF, SELF EMPLOYED 2009-Present
The Woodlands Personal Chef, The Woodlands TX
The Woodlands Personal Chef offers clients options that support their desire to lead a balanced, healthy lifestyle
and makes it possible for them to share time with their family by providing healthful, prepared meals.
Developed marketing materials to launch new company including brochure, flyer, business card; Created
website to promote business.
Conduct telemarketing calls, in-person sales calls and participate in community events to garner business.
Plan menu and prepare food for parties, luncheons, religious family gatherings, holiday meals and other special
events; develop party themes, decorate, provide/arrange entertainment, and coordinate with other vendors.
Based on client’s preference and dietary needs, research and develop healthy recipes, plan menu, shop for
food and prepare meals.
ADMINISTRATIVE MANAGER OF SALES, THE AMERICAS 2003-2008
Tyco Fire Suppression & Building Products, Chemical Segment, Houston TX
Direct staff member to Vice President of Sales, providing high-level administrative support to executive staff as well
as 55 members of The Americas Sales and Business Development teams; manufacturer of fire suppression
products with over 1,800 distributors and annual revenues exceeding $280 Million.
• Governed all phases of meeting and event planning including site selection, travel arrangements,
banquet/catering, audio/visual, selecting speakers/trainers, recreational/team building activities, agenda
development, and production of collateral materials.
• Produced PowerPoint programs for executive staff to communicate sales results, product introduction or
enhancement, and strategic plans and progress; conducted presentations on administrative procedures,
sales/market analysis, and communicated progress or results of promotional programs.
• Managed the operations of The Americas sales headquarters, controlling an annual budget of $395K;
negotiated the purchase of office supplies and equipment in accordance with company purchasing policies and
budgetary restrictions, consistently operating below budget parameters.
• Extracted data from mainframe system, creating Excel pivot tables and templates to compile periodical reports
and distribute to executive staff and sales team.
Resume of Cynthia L. Talbott 832-***-**** *********@***.***
SALES ADMINISTRATOR, NORTH AMERICA 1994 - 2003
Ansul Incorporated, a Tyco International Company, Naperville IL
Managed operations of the National Sales Office along with administration of domestic sales activities, providing
sales support to 39-member field sales team; focused on sales/marketing analysis and product promotions to aid in
growth of revenues from $100 Million to $175 Million annually over a five-year period.
• Analyzed data to measure sales performance, market penetration, and program results of internal
sales/marketing programs; created PowerPoint presentations to communicate results.
• Reduced operating expenses of national sales office by 15% after assuming responsibility for procurement,
leasing and maintenance of equipment and relocation of facility.
• Administered the customer contract system, providing ongoing analysis and recommendation for additions,
terminations, and changes to the legal distributor agreements.
• Managed the progress and effectiveness of special pricing agreements to provide accountability and
consistency of the program; coordinated with Customer Service to maintain price updates and accurate files.
• Successfully launched internal and external contests to motivate sales personnel and distributors with the goal
of obtaining discretionary business, increasing market share while maintaining profit levels.
EXECUTIVE ASSISTANT, SALES, U.S. 1990 - 1994
Ansul Incorporated, a Tyco International Company, Lisle IL
Office Manager of the U.S. Sales Office and Personal Assistant to Director of Sales providing administrative support
to 20 member sales team; created presentations and scheduled all executive level meetings and travel.
• Built database to maintain customer files for contracts, training, pricing, and communications; improved
efficiency and productivity through the introduction of FileMaker Pro database software to organization
• Created effective system for tracking territory sales on a weekly basis to provide sales team and upper
management with vital information on the status of sales and forecasting results.
• Improved productivity of clerical staff by developing procedure manual for use by all regional offices to
standardize administrative and sales support functions.
• Coordination and preparation of annual expense budgets, territory projections as well as compilation of
distributors’ annual sales forecasts; designed effective methods to monitor these administrative responsibilities
of field sales personnel.
ADMINISTRATIVE ASSISTANT, SALES, U.S. Eastern Region 1986 - 1990
Ansul Incorporated, a Tyco International Company, Oakbrook IL
Provided general office and secretarial support to Eastern Region Sales Managers; served as communications and
customer service liaison for field sales, customers and corporate staff.
• Accountable for opening/closing of office and all other tasks necessary to keep operation of the office flowing
smoothly in the absence of Regional Manager.
• Responsible for answering and proper channeling of incoming telephone calls; providing information or
assistance to telephone or written inquiry eliminating need for managers to respond.
• Purchase and maintain adequate office supplies for use by all personnel. Researched and recommended
purchase or lease of general office equipment.
• Assisted in compilation of sales reports, presentations, collateral materials and communications; log expense
reports and prepare call reports summary; assist with preparation of sales reports and presentations.
FURTHER EMPLOYMENT HISTORY - Details Available Upon Request
EDUCATION - College of DuPage, Glen Ellyn, IL (2 years, business major)
Additional Courses/Certifications LRN Legal Compliance & Ethics Center
AMA Fundamentals of Marketing Global Health & Safety
Powerful Business Writing Skills Global Bribery & Corruption Awareness
The Exceptional Presenter Global Competition
Mastering Personal Productivity Preventing Workplace Harassment
Diagnostic Business Development Careful Communications
RED Line Extinguisher Service & Maintenance Diversity at Work
R-102 Restaurant Systems Installation Recognizing Conflicts of Interest
Resume of Cynthia L. Talbott 832-***-**** *********@***.***
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