Service Process Improvement

Renee Honeycutt

Quality Coach & Trainer /Data Auditor

Dunwoody, GA

***************@*****.*** - 281-***-****

Organized HR Specialist effective at record maintenance and assuring compliance with government

employment regulations at all times, and excels in organizational communications and employee training and

development.

Highlights

• Recruiting

• Personnel records maintenance

• HRIS systems

• New employee orientations

• Excellent interpersonal and coaching skills

• Compensation/payroll

WORK EXPERIENCE

Quality Coach & Trainer /Data Auditor

Becton Dickinson - San Antonio, TX - September 2011 to June 2013

Supervised quality of all customer interactions for 20-30 members, monitored effective delivery of call

techniques, mentor/trained on call strategy, customer satisfaction programs, and relevant systems.

• Manage process tracking and monitoring of all master data transactional work, following standard

procedures.

• Investigated and resolved service complaints from internal and external customers, and facilitated Root

Cause Analysis sessions with team members.

• Assisted as Master Data coordinator with all HR SAP actions and payroll audit for new and current employees

for 28 locations within North America.

• Administered positive coaching feedback through face to face, telephonic and/or on-line coaching sessions.

• Work to develop new processes and procedures to enhance service of shared service center and saving

the company 7K-10K a year.

HR Associate Care Specialist / Recruiter Assistant

Becton Dickinson - San Antonio, TX - December 2010 to September 2011

Master Data coordinator for all HR SAP actions for 11 site location within North America

• Managed the recruiting process for 7 sites from offer extensions through the on roll process.

• Experience in working with HR leadership to implement process improvements, policies and HR programs

related to talent acquisition.

• Assist managers and recruiters with requisition management (i.e. creating job post, routing offer letters for

approval, and troubleshooting.

• First point contact for associates/provided associates with information about policies, job duties, working

conditions, wages, benefits, transfers/promotions, and terminations.

• Assisted in multi-state payroll auditing to ensure employees were paid accurately and on time.

Risk Operations Analyst / Mentor & Coach

Washington Mutual - San Antonio, TX - January 2009 to October 2009

Performed routine monitoring, assessment and coaching of new or substandard producing team members to

ensure following company procedures and objectives meet regulatory/legal/bank/audit requirements

• Worked with operations management to communicate process improvement for training programs which

required concise and exceptional communication skills, conducted one-on-one training sessions.

• Analyzed high risk fraud accounts to provide timely assessment to eliminate/reduce adverse customer and

company impacts.

EDUCATION

Bachelor of Science in Social Science

Kansas State University - Manhattan, KS

2008

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