Customer Service Administrative Assistant
Resume:
Necole Willis
Cleveland OH *****
**************@***.***
Objective: Accounting position
Skills Summary: Customer focused accounting professional with over 4 years
of accounting experience. 8 years of customer service experience in a call
center environment for banks and financial institutions. Detail oriented
with strong analytical skills and able to produce quality work within
strict deadlines. Effective troubleshooter with exception verbal and
written communication skills.
Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook, SAP, and other
mainframe and reporting software.
Professional Experience:
2009-2013
New York Life Insurance Company
Representative
Accounting: Managed accounts payable and accounts receivables, managed
vendor accounts generating on demand checks, & administered online banking
functions. Liaised internally and externally to troubleshoot financial
transactions, managed weekly and monthly audits on outstanding checks,
ensured compliance with accounting deadlines
Customer Service: Assisted employees of all levels of the company and
external customers regarding payment and policy value related inquiries.
Resolved problems through thorough research and troubleshooting. Exercised
final decisions on refunds of payments and bank fees. Supervised technical
troubleshooting and issue resolution. Monitored and measured customer
satisfaction through surveys and other appropriate methods. Participated in
initiatives and responded to requests for help to contribute to team and
department success.
Temporary Assignments: 2008-2009
Nestle- Human Resources Administrative Assistant
Key Bank- Customer Service Representative/ Lockbox Extractor
2006-2008
JP Morgan Chase
Consumer Loan Specialist II
Customer Service: Provided customer assistance and innovative solutions to
complex issues for clients calling for technical and loan origination
assistance. Handled a workload of 80+ phone calls while managing other
projects as assigned. Worked on a special team to ensure month end quotas
were met and exceeded.
Education:
B.S. International Business:
Lake Erie College, Painesville OH 2000-2005
Masters of Accounting & Financial Management
Keller Graduate School of Management, Independence OH 2012-2014
References: Furnished Upon Request
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