Operations Manager
Resume:
SCOTT WILLIAMSON
*** ******** ****** *****, ********, Wisconsin 54837
************@*******.***
~ Operations Manager Vice President of Operations ~
Focus of Interest: Transportation Industry
QUALIFICATIONS PROFILE
Highly skilled professional equipped with solid hands-on experience in diverse facets of transportation industry encompassing operations and account management, load planning, and fleet administration. Demonstrate solid technical acumen in utilizing cutting edge systems and methodologies to ensure proper booking, tracking, dispatch, and management of freights. Capitalize on strong communication and interpersonal capabilities in collaborating with all professional levels to effectively deal with all service related issues. Exemplify in-depth awareness in Department of Transportation requirements and regulations.
AREAS OF EXPERTISE
Conflict Resolution and Decision-Making Customer Service Deviation Investigation Staff Management
Interpersonal Collaboration and Relations Regulatory Compliance
Payroll Administration Administrative Functions
PROFESSIONAL EXPERIENCE
Saturn Transportation Systems, Moundsview, MN
OPERATIONS MANAGER DEC 2000–MAY 2001
- Provided immediate response and resolutions to issues related to drivers, customers, and other stakeholders.
- Proactively communicated with upper management to convey operational issues and other concerns.
- Functioned as primary point of contact in dealing with client queries utilizing strong knowledge of pad-wrap operations and preparation of freight rate quotes.
- Worked collaboratively with the fleet management on load planning and coordinating services and ensured proper work delegation to drivers.
- Led the Operations Team in investigating the deviation in delivery service as supported with comprehensive report to be submitted to the management.
- Carried out the booking of outbound and backhaul freight as well as the preparation of essential documentations.
- Exhibited expertise in tracking drop trailer pools within customer locations while guaranteeing timely product delivery.
Transport America Corporation, Eagan, MN (Feb 1999–Dec 2000)
ACCOUNT MANAGER MAY–DEC 2000
- Held responsible for TA’s Arctic Cat account management which involved direct booking of all of TA’s inbound loads with production manager in Thief River Falls, Minnesota; oversaw 80% of all inbound raw materials on all the points in the United States and Canada.
- Maintained and monitored all service issues, while coordinating with planners and fleet managers to ensure compliance with load requirements.
- Dealt with system load planning and regional account management in the absence of other personnel on their assigned territory.
- Regularly tracked and reported freight status to stakeholders.
- Consistently received promotions and additional responsibilities through demonstration of solid dedication and outstanding performance in accomplishing assigned tasks.
LOAD PLANNER NOV 1999-DEC 2000
- Administered the freight and appropriate trailer pools at all customer locations within the assigned region.
- Made use of satellite technology in coordinating equipment recovery efforts during accident or breakdown situations.
- Controlled the AS/400 platform and dispatched drivers through the use of Qual-Com satellite communication
- Carried out the administration of driver payroll, negotiation of load assignments with drivers, and recording of service failures.
- Rendered keen oversight on load planning that guaranteed seamless delivery and within the established timeframes.
DISPATCHER FEB–NOV 1999
- Expertly managed the deployment and tracking of freights using AS/400 platform and Qualcomm satellite communication; utilized PC*MILER in track routing to ensure adherence to delivery schedules.
- Took charge of payroll administration, load assignments to drivers, and documentation of service failures.
- Effectively dealt with various dispatch issues in collaboration with drivers, account managers, and load planners.
ADDITIONAL EXPERIENCE
K & K Metal Recycling, Minneapolis, MN
TRUCK DRIVER JUN 2011–PRESENT
- Handle local scrap hauling and assist in the Shipping Department.
- Organized and monitored annual DOT equipment inspections schedule.
Holicky Bros Trucking, Le Center, MN
OWNER OPERATOR JUN 2010–JAN 2011
- Executed contract with the company, providing trucking services in Midwest regional end dump operations.
Long Haul Trucking, Albertville, MN
OWNER OPERATOR JUL 2008–MAY 2010
- Covered the entire 48 states using flatbed trucks in delivering steel coils and sheets.
Balsam Branch Transport, Balsam Lake, WI
OWNER OPERATOR FEB 2006–JUL 2008
- Efficiently completed the Midwest regional flatbed operations for delivering various building materials.
EDUCATION
BACHELOR OF BUSINESS ADMINISTRATION IN AVIATION ADMINISTRATION
University of North Dakota, Grand Forks, ND
LICENSES
Commercial, Instrument, and Multi-Engine Land Pilot’s License
Class A CDL with Endorsements and Active Medical Card
TECHNICAL ACUMEN
Microsoft Office Applications (Word, Excel, Outlook, and Access) PC*MILER AS/400
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