Technician Training

Darron Patterson

Technical Writer[pic]

**** ******** **., ****** **, 36605

Hm. 251-***-****; Cell 251-***-****

acb78d@r.postjobfree.com

EXPERIENCE

*/**** - ******* ************ ***** USA Calvert AL

Senior Technical Writer

. Create work instructions for Information Technology (IT) department

. Research and monitor IT processes

. Develop procedures for new IT processes to ensure they comply with

Information Technology Infrastructure Library (ITIL) best practices.

. Train IT Commercial, Production and Operations teams on proper methods

of uniformly communicating technical information and adhering to

approved company processes

12/2010 - 3/2011 Teledyne Technologies Mobile

AL

Technical Writer

. Developed assembly/disassembly and removal/installation procedures for

aircraft engine service manuals

. Updated existing technical publications with latest information and

develop manuals for new engines

8/2001 - 7/2010 Roush Technical Services Allen Park MI

Senior Technical Writer

. Authored removal and installation procedures, as well as developed

diagnostic service information for all Ford Motor Company vehicles

. Developed technician training material using MS Project, Computer

Aided Design (CAD) tools and engineering drawings

. Wrote 2005 Ford Mustang New Model Technician Training Course

. Received Certificate of Appreciation from Ford for work on FORDSTAR

2003 6.0L Power Stroke Diesel Engine New Model Technician Training

Course

. Directed video shoots, edited sessions and developed student

instructional guides

4/1999 - 8/2001 Data Consulting Group Detroit MI

Documentation Specialist, Technical Writing Consultant

. Lead Documentation Specialist and Technical Writing consultant for the

City of

Detroit's multi-million dollar Resource Management System

. Utilized SCRUM and Agile tools in a project management role

. Edited and wrote technical training manuals (Oracle)

. Wrote proposals, internal and external newsletters

. Developed new communications standards and practices for City

Agencies/departments

. Acted as a liaison between City's Accounts Payable Department and

vendors

. Developed departmental contingency plans in case of system failure

1/1992 - 4/1999 SPX Corporation Allen Park MI

Senior Technical Writer, Lighting Systems

Authored all interior and exterior lighting systems for all Ford Motor

Company

Vehicle's repair manuals

Wrote and/or collaborated with Training Department on the following

systems/publications:

. Engine

. Alternative Fuel (Natural Gas)

. Air Conditioning

. Instrument Cluster

. Audio

. Primary Restraints and Supplemental Restraints (Air Bags)

. Instructor's manuals

. Owner Guide

EDUCATION

. BA, Mass Communications, University of Texas- El Paso

AFFILIATIONS

. Member American Society for Training & Development (ASTD)

. Member Alpha Phi Alpha Fraternity

. Mt. Hebron Church Ministries

SPECIAL SKILLS

. Adobe Acrobat

. InDesign

. PageMaker

. Adobe Framemaker

. RoboHelp

. ACCESS

. PowerPoint

. Computer Aided Design (CAD)

. Visio

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