Customer Service Sales

Lori A. Hessler

** ***** **

Wauconda, IL *****

630-***-**** (cell)

********@*****.***

OBJECTIVE:

Utilize years of experience with accounts receivables, managing accounts, computer

skills, word, excel, collecting revenue, implementing the design of circuit, and being

instrumental in assisting student with accommodations.

EXPERIENCE:

Within my experience, I have designed top level circuits, managed accounts, customer

billing, resolved customer problems, effectively assisted students with accommodations,

and worked with sales teams. This experience gives me a unique perspective in customer

operations.

Sterling Auto Body Rolling Meadows, IL

Customer Service Specialist 02/2013 to Present

-Research and resolve customer’s needs

-Instrumental in setting up vehicles for repairs

-Manage alternative transportation

Verizon Business Downers Grove, IL

Facility Planner III 03/1994 to 07/2009

Applied engineering principles to design, modify, and develop facilities, build

equipment such as: coax, muxes, sonnets (Fuji, Cisco, Nortel).

Used computer-assisted engineering software to migrate circuits to on net facilities.

Assisted sales, customer, and techs to complete circuits.

Instrumental in tracking job orders and requisitions in Microsoft Excel.

Participated as a member of the Work Process Analysis Team.

Christian Liberty Academy Arlington Hts, IL

Enrollment Clerk 04/1989 to 03/1994

Instrumental in processing new enrollments.

Handled customer inquiries, administered appropriate CAT tests and processed

transcripts.

Responsible for posting accounts receivable.

Baxter Healthcare Corporation/Dialysis Division Deerfield, IL

Customer Operations Specialist 08/1985 to 10/1987

Developed and implemented special projects in collection of revenue, customer billing,

assistance of customer operation representatives.

Initiated streamlining work procedures, researched and resolved problems related to

customers, and/or new policies.

Education: Kishwaukee College Malta, IL

A.A.S. Criminal Justice May 2012

Excellence Award in Criminal Justice.

Member of Criminal Justice Club

Adult Student Outstanding Achievement Award

Internship with Kane County Sheriff

GPA 3.81

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