Project Manager Management

Denzil V. Tauro

**** * ***** *** ******* GA *****

Phone: 770-***-****, E-Mail: ******.*****@***.***

Summary of Qualifications

- Experienced and high-performing information technology leader with a unique combination of strategic account

management, service delivery, technical and interpersonal skills.

- Proven ability to exceed revenue goals through the identification of customer ch allenges, solution development

and closure of sales opportunities.

- Broad knowledge of technical and functional requirements for systems ranging from desktop to enterprise class.

- Successful project manager and systems architect, delivering on time and under budget.

- Demonstrated strategic planning skills coupled with solid analytical experience.

- Ability to promote collaborative activities by building effective and lasting relation ships among executive level

customers, partner vendors and colleagues.

Key Strengths and skills

International business IT Managed Service and Datacenter consolidation

Program Management Operations Global IT Management and Service Delivery

Client relationship and Engagement New business development and negotiation

Software licensing and hardware procurement Multi-partner vendor relationship management

Business continuity planning and execution Team building and leadership skills

Information systems and technology Organizational effectiveness and optimization

Incident, Problem and Change Management Service Level agreements and contracts

Project Management Solution architecture and design

Strategic planning and account management IT System management

System & software development life cycle SDLC Business intelligence and data analysis

IT Outsourcing and insourcing IT Operations and application management

Business process improvement W ritten communication and presentation

Professional Experience

CSG International, Atlanta, GA 2008-Present

Sr. Technology Consultant

Responsible for maintaining service for the Unisys mainframe systems, enterprise systems and application

through timely and effective problem management, consistent accurate change implementation, and proactive

system administration. Provide application support for the Telecom Billing applications and operational support

tools on Windows platforms.

Lead business/technical requirements meetings and assist in documentation/analysis of requirements

Execute business processes and enhancements to improve service delivery

Manage vendor partners to keep support and maintenance of purchased products

Develop and deliver IT presentations to explain requirements, solutions, and related information

Support System maintenance Service and perform software upgrades with focus on SLA and KPI’s

Design, document and implement Solutions for modernization with new technologies using SDLC

Develop and execute project Plans using project management techniques and processes

Expert in Remedy BMC Incident, Problem and Change management software

Familiarity with PCI, SAS70, SSAE16 Compliance and data encryption methods/processes

Develop, publish and promote standards and procedures to improve staff productivity

S.W.I.F.T, Culpeper, VA 2007-2008

Sr. Systems & Application Support Specialist, Deployment & Problem Management

Responsible for providing superior service for the core financial application through timely and effective problem

management, consistent accurate change implementation, and proactive system administration. Provide

application support for the financial application in a Unisys mainframe environm ent (NX, Libra) and operation

support tools on Windows platforms.

Resolve moderately complex problem management issues in accordance with the SLA agreements

Providing preventive maintenance, troubleshooting and quickly resolving complex problems to users

Interact with network services, engineering and applications development in order to restore availability of

services and/or identify root cause of complex problems

Review complex problem situations and identify preventive measures / improvements to proce sses,

procedures or tools and implement these as required

Denzil V.Tauro Page 2

Define and implement recommendations complex issues in the area of either systems, or databases, or

applications or a combination thereof

Participate in system/network projects/enhancements by repr esenting department and providing technical

advice/solutions ensuring adherence to documented processes and procedures and risk mitigation efforts

Perform and control day-to-day systems administration/management activities that may include Initial set-up,

configuration, testing of hardware or software platforms and/or customization to maintenance and upgrade

projects

Participate, coordinate and implement Business continuity exercises with various project teams

Perform FIN system and application support for Global Datacenters in North America, Europe and Asia

Pacific regions

Unisys Corporation, Harrisburg, PA 1999-2006

Sr. Systems Analyst, Commonwealth of Pennsylvania

Key participant of the joint private and public sector outsourcing engagement of large, multi-agency state

government IT infrastructure. Responsible for new business, service delivery and customer satisfaction for

assigned accounts with substantial increase in project revenue. Deep knowledge and experience in all aspects of

the project including generating new revenue and business . Project Manager for legacy mainframe systems.

Designed and implemented technical solutions resulting in vastly improved service delivery and customer

satisfaction, along with significant new business growth

Rescued failing critical customer relationship by championing innovat ive concepts, ideas and actions

Participant of the solution development team responsible for $7M in new business

Managed solutions for IT services, as well as hardware and software procurement

Developed standardized process for solution development, documentation, presentation and delivery

Member of the Client Services Team for focusing on customer satisfaction, identification of client solution

opportunities and increased project management efficiencies

Effectively managed partner vendor relationships and directed third party software licensing and procurement

Responsible for Business continuity process for assigned accounts

Maintained agreed SLA and KPI ‘s throughout the project without any violations

Experience in managing large scale, transaction-intensive, 24x7 enterprise servers and “5 9s” SLA (99.999%)

Unisys Corporation, Fairfield, CA 1998-1999

Technical Analyst, Pacific Bell Telesis

Managed Unisys mainframe operating systems and responsible for keeping the payroll and disbursement

information systems stable, efficient and secure. Coordinated technical infrastructure planning, enterprise

consolidation, technology turnover projects and deployment efforts at the Data Center.

Maintained robust, stable and secure legacy mainframe systems while significantly reducing costs

Extensively involved in budget processes, recommending new hardware/software to lower maintenance costs

Design, develop and implement project plans for new software upgrades

Resolve moderately complex problem management issues in accordance with SLA, OLA, KPI agreements

Prepare monthly system performance, metrics and processing details for the Data center Management

UII Corporation, Princeton, NJ 1997-1998

Programmer Analyst, Capital One (Card Systems)

Designed, developed, implemented and maintained Unisys development systems Managed databases for several

departmental users to provide credit card encrypted data for risk and fraud analysis . Prepared system architecture

and database process documentation. Assisted with several Data Warehouse implementations.

Successfully led projects for a variety of implementations and upgrades

Performed DBA responsibilities for maintaining several development databases

Coordinated test data analysis and year 2000 implementations for users

Maintained stable and secure legacy mainframe systems

Extensively involved in automation, change management and deployment processes

Mashreq Bank plc, Dubai, United Arab Emirates 1993-1997

Sr.Systems Officer, Technology Services Division

Directed operations staff responsible for maintaining the financial information systems keeping them stable,

efficient and secure in the Data Center. Handled vendor relationships, negotiations and procurement. Provided

Denzil V.Tauro Page 3

recommendations on vendor products and services. Coordinated technical infrastructure planning, enterprise

consolidation and systems implementations.

Successfully led projects for a var iety of hardware / software implementations and upgrades

Performed DBA responsibilities for maintaining several development & production databases

Implemented print automation solution to various branches and eliminated paper reports

Maintained stable and secure legacy mainframe systems

Extensively involved in automation, change management and deployment processes

Responsible for Business continuity and Debit/Credit Card system /application management process

Design, Develop and implement process to improve system productivity and end user response

Assisted with several Data Warehouse and Business intelligence (BI) implementations

Managed legacy systems connectivity to ATM, Credit Card authorization and POS networks nationwide

TATA Unisys Ltd, Seepz, Mumbai INDIA 1990-1993

Computer Operator, Computer Consultancy Division

Managed and maintained various information systems in the Data Center with emphasis on stability, efficiency

and security. Coordinated technical infrastructure planning, enterprise consolidation and system implementations.

Successfully led projects for a variety of hardware / software implementations and upgrades

Performed DBA responsibilities for maintaining several development databases

Responsible for providing systems productivity and performance reports to Management

Maintained stable and secure legacy mainframe systems

Coordinator of technical support for offshore/onshore projects

Education

Master of Business Administration (M.B.A)

Major concentration: Organizational Management

Georgia State University, Atlanta, GA USA

Graduated in December 2011

Bachelor of Science, Physics and Computer Science

University of Bombay, INDIA

Graduated in July 1991

Continuing Education and Recent Coursework

Oracle 9i Database : SQL Tuning Workshop R2 Ed 3 conducted by Oracle

Total Quality Advantage (TQA) program management techniques by Mashreq Bank

Six Sigma Lean White Belt by Unisys

Preparing for PMP Exam by Learning Tree

Oracle 8i Database Administrator Course from Central Penn College, Summerdale, PA

Certifications

Oracle 9i Database Administrator Certified Associate (OCA)

Oracle 9i Database Administrator Certified Professional (OCP)

Oracle 10g Database Administrator Certified Professional (OCP)

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Awards Employee of the 4 Quarter 2005 – Silver Recognition Award from Unisys Corporation

Information Technology Infrastructure Expertise

Operating Systems: Microsoft W indows (All PC and Server versions),Unisys MCP

Mainframes : Unisys, Tandem, Sun, U6000

Hardware: Desktop to Enterprise Class Computing (Dell, Unisys, IBM, EMC, Sun, StorageTek)

Database: SQL Server, Microsoft Access, Oracle, DMSII, DataBridge

Disk Subsystems and Storage :EMC, HP

Change Mgmt/Help Desk: Vantive, Remedy

System Performance Monitoring/ Alert Tools: Sightline-Viewpoint,GPM, HpOpenView,SMFII,SolarWinds

Programming Tools: Cobol,Algol, PL/SQL,SQL

Citizenship – United States and Overseas Citizen of India (Dual)

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