Customer Service Manager
Resume:
Cheryl A. Davenport
Hershey, PA 17033
585-***-**** Cell
*******@***.***
Objective: To obtain a full time career position in the helping field which
utilizes my acquired counseling and human services skills. I have been
working internships, temporary assignments and holiday seasonal work while
attending college full time and am now prepared for a permanent position.
Experience
Aquila of Delaware
10 N. Railroad Ave, Georgetown, DE
August 2012 - August 2013
Day Treatment Coordinator Intern
Temporary seasonal assignment - Day Treatment Coordinator
. Develop and conduct group therapy sessions for adolescents with
substance abuse and co-occurring mental health disorders
. Assist clients to reach treatment goals using motivational
interviewing techniques
. Complete daily progress notes
Easter Seals of Delaware and Maryland's Eastern Shore 302-678-
3353
100 Enterprise Place, Dover, DE
January 2012 - May 2012
Program Instructor Intern
. Work directly with Easter Seals day program participants
. Assist in meeting individual learning and service plans
Temporary assignment- Employment Support Specialist
. Assist participants with various aspects of their employment in the
community
. Coach and train clients
. Maintain community contacts
. Document progress, concerns, and maintain case records
Wilson Farms Inc. (Now division of 7-Eleven)
7-Eleven Human Resource Dept., P.O. Box 711, Dallas, TX 75221-0711
March 1992 - June 2010
Division Administrative Assistant
. Report analysis and problem solving
. Creating forms and spreadsheets
. Logging and maintenance of state mandated training records
. Human Resource liaison
. Ensured completion of company and legal audits
. Enhanced communication between ninety-one Store Managers, seven
District Supervisors, Regional Manager and Director of Operations.
Store Manager
. Oversaw and managed all daily operations
. Sales building
. Labor, cost and shrink control
. Team Building
. Profit and Loss statement analysis
. Providing excellent customer service
. Conformed to all federal, state and local legal requirements.
Education
Wilmington University, Dover, DE
Bachelor's Degree of Science in Behavioral Science, date of graduation May
2014
Cumulative GPA- 3.91
Scholarship: Annual Fund
Delaware Technical and Community College, Dover, DE
Associate's Degree in Applied Science - Human Services
Associate's Degree in Applied Science - Drug & Alcohol Counseling
Magna Cum Laude, Cumulative GPA - 4.0
Scholarships: Public Services, Academic Incentive, Trustee Academic Merit
Tua Epsilon Alpha Honor Society - Delta Chapter
Midlakes High School, Clifton Springs, NY
New York State Regents diploma
Majors: Math, Spanish, Art
Skills and attributes
ASIST Suicide First Aid certified
Heartsaver First Aid CPR AED certified
Effective leader and communicator
Organized, efficient, and able to handle a variety of tasks
Microsoft Office 2010 - Excel, Word, Outlook
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