Customer Service Project Manager

JEFF YOUNG

***** *. **** **** 480-***-****

Scottsdale, Arizona 85262 **********@*******.***

CAREER SUMMARY

A dynamic and results-driven Transportation and Logistics leader in all

facets of supply chain operations. Demonstrated expertise in leading and

developing associates, managing multiple supply chain networks across

manufacturing, distribution, food and defense both nationally and

internationally, supporting operations through multiple technology channels

and developing and maintaining exceptional vendor and supplier

relationships. Excellent interpersonal and communication skills with all

levels of management through written and oral presentations. Strong

Project Management skills with a proven methodology.

PROFESSIONAL EXPERIENCE

Logistics Manager, Phoenix, Arizona 2012 to Current Date

A full service logistics company with a portfolio including domestic air

freight, local and long haul transportation, warehousing, project

management, and consulting. Reporting to the Executive Vice President of

Operations. Provides managerial responsibilities for transportation and

distribution operations. Conducts and presents detailed business analyses

for emerging business strategies, decision support, trending, and

continuous process improvements. An exceptional presenter that can target

content to any level.

. Managed a $4 million local distribution network with 97% on time

delivery

. Transformed a failing warehouse operation to one on a fast track of best

business practices and continuous process improvements

. Established a process maturity matrix for all corporate logistical

operations to elevate technical expertise and operational efficiency

. Conducted a transportation network analysis to determine opportunities

for freight consolidation reducing bottom line costs

. Served as Project Manager and lead implementer for multiple initiatives

reducing costs while sustaining world class service

Sadoff Iron and Metal, Fond du Lac, Wisconsin 2011 - 2012

A full product recycler providing raw materials for industrial and foundry

applications throughout Wisconsin with revenues of $300 million.

Corporate Transportation Manager

Reporting to the President and Chief Operating Officer. Responsible for

managing 41 drivers, 53 trucks/tractors, 152 trailers, direct and indirect

maintenance operation with 11 mechanics, dispatch department,

transportation network of over 673 customers, and customer service

. Transitioned an unsatisfactory DOT program to one that met all CSA2010

DOT requirements in two months.

. Organized, planned, and implemented an equipment refurbishment project

that saved over $125,000 in eight months.

. Performed an in-depth transportation analysis revising routes and

equipment utilization that saved $37,500 in 10 months.

. Organized and implemented a Truck Optimization Project that increased

MPG by .3 and reduced tire damage by 22%.

. Implemented a detailed maintenance audit report promoting repair time

visibility improving turnaround time by 28%.

. Introduced a validation process for equipment acquisition saving over

$50,000 in the first year.

. Established KPI's for executive involvement to garner support for

implementing best practices supporting emerging strategies.

. Established a Drivers' Council to promote driver involvement in all

aspects of the operational innovation and best practices.

. Established the foundation for building a Safety Program yielding

drivers driving 1.8 million accident free miles (inner city).

Bay Valley Foods, LLC, Green Bay, Wisconsin 2005 - 2010

A food manufacturer serving the private-label retail, foodservice and bulk

channels with revenues of $2 billion. A subsidiary of TreeHouse Foods,

Inc., a spin-off of Dean Foods Company.

Director of Transportation

Reporting to the Vice President of Supply Chain. Responsible for managing

an $95 million transportation network with 24 shipping locations for a $2

billion corporation. Manages a staff of six Transportation Planners and

two Project Leaders.

. Saved $1.6 million in fuel surcharge expense in 18-month period by

moving to a market-based reimbursement program.

. Implemented a dedicated carrier program which saved $275,000 in annual

freight spend.

. Designed, developed and implemented a continuous movement network

system, reducing freight costs by $80,000.

. Transitioned a small transportation operation to an enterprise-wide

transportation network of 100,000 tenders annually.

. Ensured 98% on-time delivery for inbound ingredients and materials

representing over 8,000 loads in 24 months.

. Implemented several transportation/distribution center projects which

reduced inbound dwell time by 50% for commercial carriers.

. Developed long-term strategic partnerships with multi-modal carriers

which led to significant freight savings.

. Transitioned a legacy over-the-road delivery requirement to

intermodal, saving $550,000 in one year.

. Seamlessly integrated six new company acquisitions with over $45

million in multimodal transportation spend.

Jeff Young

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Brittany Run Transport, Oshkosh, Wisconsin 2003 - 2005

A commercial contract carrier providing delivery service of building

supplies to the building trades in and around Eastern Wisconsin.

Director of Operations / Owner

Responsible for the day-to-day operations, customer service, vehicle

maintenance, driver management, and administration for six drivers and six

vehicles generating over $300,000 revenue for the first year.

Created a start-up company with 20 new customers in first two months.

. Sustained a 95% on-time delivery rate over 24-month period through a

hands-on management approach with drivers, customers and vendors.

. Conducted a driver safety program that yielded no accidents during

that timeframe.

. Turned a 3% profit the first year.

. Directed a major focus on maintenance which resulted in a vehicle

operational availability average of 94%.

Oshkosh Corporation, Oshkosh, Wisconsin 2000 - 2003

A designer and manufacturer of the world's largest specialty trucks, truck

bodies and access equipment in every truck market including defense, fire

and emergency, concrete placement and refuse hauling.

Director Business Systems

Reporting to the Vice President of Information Technology. Responsible for

technical and business process support of all Enterprise Reporting System

functional areas. Manages four Business Managers and eight Programmers to

support the enterprise.

. Automated flow of real-time engineering information to the

manufacturing floor using work station graphics, which saved $350,000.

. Reduced 1,600 vendor material demand purchases from a 2.5 day process

to less than eight hours.

. Served as IT transition Project Leader for supporting the expansion of

a production line from 31 to 50 stations.

. Automated the rework workflow process which reduced reject processing

by 54 days.

. Integrated multiple CRM applications into a single platform for access

worldwide.

. Led business integration for After-Market Warranty Tracking System

which provided EDI tracking for complete process.

MILITARY EXPERIENCE

United States Army, Fort Leavenworth, Kansas 1972 - 1992

Graduate-Level Instructor - Department of Defense Command and General Staff

College (1988 - 1992)

Responsible as an Army Officer for training mid and high-level managers on

logistical sustainment and combat operations in war- and peace-time

including all facets of supply chain support preparing managers for

increasing responsibilities at higher levels of authority.

Senior Director of Transportation / Logistics / Project Management (1972 -

1988)

Responsible as an Army Officer for various roles with increasing

accountability within transportation, logistics and project management both

domestically and internationally.

EDUCATION

US Command and General Staff College, Fort Leavenworth, Kansas 1988 -

1991

Earned 20 credits toward Masters Degree - Logistics Management

Wayne State University, Detroit, Michigan 1980

Masters Degree - Educational Psychology

Kent State University, Kent, Ohio

Bachelor of Science Degree - Education

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