Customer Service Sales

VV

Van Vuong

**** ********* ****** *********, ******** 22003

Phone: 202-***-**** E-Mail: ************@*****.***

Summary of Qualifications

A seasoned executive with demonstrated P&L experience that focuses on operational management, team

leadership, and process improvements. Seeking a senior leadership operational role as part of an innovative,

collaborative team.

Experience

Tangible Trading, Inc.; President/CEO, Annandale, Virginia Jan. 2009-Present

Serve as managing director of Global Trade Advisors (client) In Ho Chi Minh City, Vietnam from June

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2008-July 2013

Research, analyze and identify potential manufacturing sources in South East Asia

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Analyze current manufacturers management systems and develop/restructure/implement innovative

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and cost-effective solutions for reducing expenses, enhancing competitiveness, and increasing

revenues

Develop and structure quality control system for manufacturers to reduce product waste and cost

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Develop strategies for major clients and manufacturers to meet their strategic goals and expectations

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Actively engage in product development, production, distribution channel management, pricing, and

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customer service

Develop marketing and sales strategy that generated revenue increase from $1 million USD to $6 million

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USD

Resolve any quality and quantity dispute between clients and manufacturers that may arises

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World Wise Joint Stock Corp.; Director of Operation, Business Development, and Import/Export

Ho Chi Minh City, Vietnam Jun. 2009-Jul. 2013

Researched, analyzed, and identified potential markets for export (U.S., Australia, India, Brazil, France,

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Cambodia and Thailand)

Established working trials with University of Florida-Citrus Research Center and USDA – Agriculture

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Research Service for the citrus industry, independent farmers in Missouri for corn/soybean, and

Australian Olive Association

Worked closely with the CEO to develop sale targets and marketing strategy that generated revenue

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increase from 500K USD to $2 million USD

Advised and developed product marketing and advertising

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Administered all import and export of goods and services, supervised delivery of all goods and

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managed the distribution of goods

Maintained expertise in all import and export operations

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Designed cost effective methods to ensure safety in all transportation while analyzed vest means of

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transport per customer requirements

Ensured compliance to all trade regulations and changes

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Developed and instituted operational process to maximized productivity and to minimized redundancy

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and cost

Implemented and monitored of all department operation and ensure compliance to all regulations

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adhere to all standards for import and export goods

Established all targets and streamlined processes to ensure compliance of all government regulations

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Designed all compliance forms and template; prepared require reports; maintained an efficient import

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and export classification databases and ensured compliance to all regulations

Designed company’s website

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OSIVN; COO/CFO/Shareholder, Ho Chi Minh City, Vietnam Jun. 2006-Sep. 2008

Managed and operated outdoor furniture manufacturing facility with 450 employees

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Oversaw all aspect of operations, financial management, planning, tracking, budget, payable, and

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receivable

Developed and integrated systematic reporting among all departments

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Developed furniture to meet customer requirements

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Clients included, Costco, JC Penney, and TJX Companies

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Founder of the resin wicker furniture industry in Vietnam

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GuildMaster, Inc.; Springfield, Missouri, USA

Country Manager – Ho Chi Minh City, Vietnam Feb. 2001-Jun. 2006

Researched, identified, and recommended quality manufacturers in furniture, home decorative,

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handicrafts, and all wooden related products

Developed and assisted with all products identification and development for export from South East

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Asia

Supervised closely with manufacturers from initial product designs, modifications to product

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implementations

Oversaw production with manufacturers to ensure quality control and timely delivery

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Centonia Industries; Kuala Lumpur, Malaysia

Consultant/Advisor – Ho Chi Minh City, Vietnam Feb. 2000-Jan. 2002

Developed and facilitated marketing and sales strategies for distribution in Vietnam for Centonia instant

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water heaters brand

Advised Vietnamese distributor extensively in marketing and sales implementation for all Centonia

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instant water heaters models

Achieved sales goal of $1 million USA with 18 months

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Resolved any technical needs between distributor and Centonia Industries

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Conducted work shops for Vietnam distributor and sub distributors to ensure marketing and sales

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strategies are executed

Promoted Centonia water heaters brand to South Asia and Africa

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International Foundation; Senior Associate, Arlington, Virginia Jun. 1995-Jan. 2000

Responsible for logistics and financial management for the International Foundation executive

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Facilitated and assisted in financial dealings in excess of $9 million USD annually

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Researched and wrote management and implementation plans for youth mentoring program for the

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Nepalese government in Katmandu

Initiated, prepared vocational, and educational programs for the Nepalese government to work with

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the street children in Nepal

Lectured 15 times/week to orphans on character, values, and personal responsibility

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Traveled extensively in United States, Asia, Middle East, and Europe

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Users Technology Associates, Inc.; Business/Financial Analyst, Arlington, Virginia Dec. 1991-May 1995

Oversaw financial management support services to the Naval Sea Systems Command’s Acquisition

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Support Office, with the total budget of $700 million USD

Prepared overall budget planning, justification, and execution related to the procurement of

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Government Furnished Equipment for new construction programs; a yearly budget review of $400

million USD

Responsible for program development and preparation of funding for $550 million USD within the

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programs

Integrated historical cost date and current cost estimates to justify budget requests

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Preformed audits, managed, developed, maintained all aspects of finance, contract reconciliation,

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and final closeouts contracts

Assisted in marketing strategies for national and international business development

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Education/Training

University of Maryland – College Park, Maryland Dec. 1990

Bachelor of Arts

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Major: International Relations/Business with Minor in Psychology

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Users Technology Associates, Inc. – Arlington, Virginia Jun. 1994

Management and Captured Market Strategy Training Program

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Completed extensive company course training in Leadership, Marketing, Program Management, Target

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Qualification Capture Strategies, and Proposal Writing

Honors/Languages/Skills

Awarded a certificate at completion of management training program (June 1994)

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Recognized and presented the Excellent Award for maintaining an outstanding level of performance,

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exceptional team involvement, and strong client relations (December 1993)

Fluent in reading, writing, and speaking Vietnamese

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Proficient in Microsoft and other related computer software

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Traveled through out Europe, Middle East, Asia, South Asia, and South East Asia

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Reference available upon request

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