Sales Customer Service
Resume:
Eric A. Smith
Canton, Ohio 44718
Home: 330-***-****
Mobile: 330-***-****
*.*********@*****.***
Summary
My personal experience provides a proven record of exceeding sales goals, delivering
what is promised, and the highest quality of service before, during, and after the sale.
Specialties
My specialty is taking care of the customer while helping my customers understand their
needs, and finding the right solutions to help them overcome any challenges.
Business Development Manager - at Energy Telecom Advisors
Independent Sales Executive - with Clarus Communications, Onyx Power & Gas
Consulting, and Dragonfly Labs
January 2012 – present
I assist my customers in problem solving and provide solutions based services to
optimize their business process to the fullest potential.
Develop and aggressively grow sales through prospecting, cold calls and relationship
development. Ensure both customers and prospects have a detailed understanding
of our products through a consultative selling approach.
Accurately reported forecasts to upper management.
Continued to develop relationships from third parties to create more sales
opportunities and the best possible solution for the customer.
Build relationships within different companies to ensure set expectations to the client
were properly fulfilled.
Understood the clients communication needs and proposed solutions to meet their
buying objectives.
Ensure current customer satisfaction by responding quickly and accurately to
problems, concerns or needs.
Maintain a high level of customer service throughout the sales process.
Develop relationships with buying groups and trade associations. Leverage these
relationships to maximize revenue opportunities.
Help proactively market the company to customers and convey the advantages of our
services.
Senior Account Executive - at First Communications
January 1998 - December 2011
Developed and aggressively grew sales through prospecting, cold calls and
relationship development. Ensure both customers and prospects have a detailed
understanding of our products through a consultative selling approach.
Understood the clients communication needs and proposed solutions to meet their
buying objectives.
Ensured current customer satisfaction by responding quickly and accurately to
problems, concerns or needs.
Demonstrated a high level of customer service with new accounts through the sales
process before, during, and after the sale.
Maintained a high level of customer service through training and customer support.
Developed, implemented, and managed my prospecting efforts to market our services
to new customers earning additional business. I acquired new business
opportunities through strategic partnerships and daily, weekly, monthly business
planning. I gathered information on the customer's business processes, critical
success factors, and competitive standing through strategic and consultative sales
approach to deliver value-added business solutions. Collaborated with internal
resources, (E.g. technical, engineering, customer service, and related support
staff) while quickly guiding sales opportunities through the sales process. I
managed the most strategic business partner (Ohio Automobile Dealers
Association) during this time period. Consistently was at the top or near the top
account executives during this time period. I worked with key business partners to
promote VoIP hardware solutions for small, medium, and enterprise size
customers.
Products and services promoted are the following;, Ethernet Fiber, Dedicated
Internet Access (DIA),VoIP, MPLS, ISDN PRI, Integrated PRI / T1 with data,
voice services, Virtual Private Network, P2P T1, wireless mobilitity services, and
traditional business services.
Reference Newsletter 2011: Sold most new business accounts for Ethernet services in
2011. (Ethernet Services was a new product launch in 2011).
Indirect Channel Manager - at First Communications
January 1998 - December 2011
I managed First Communication's agent program (200+ field agents) as well as achieved
my personal quota. Accurately reported forecasts to upper management. Continued to
coach and develop knowledge of new technologies and selling points, including
enhancing expertise in data and voice application technologies. Assisted agents in closing
deals and key agent turnaround and continued to develop new business development and
retain existing customers with the company's most strategic associations.
Major Account Executive - at First Communications
January 1998 - December 2011
Promoted voice & data services to new customers throughout the country.
Managed marquee accounts, mentored and trained new sales representatives.
Accurately reported forecasts to upper management.
Understood the clients communication needs and proposed solutions to meet their
buying objectives.
I consistently achieved quota on a monthly, quarterly, and annual basis. I was at the top or
near the top 3 for sales achievement on new product rollouts.
Field Sales Manager, Sales Manager of Bundled Utility Services - at First
Communications
January 1998 - December 2011
Managed a sales team to hunt for new business customers, met with C-level customers,
report accurate sales numbers to Senior Management, responsible for key account
relationships, and retain our existing account base. Understood the clients
communication needs and proposed solutions to meet their buying objectives. Accurately
reported forecasts to upper management. I also teamed with First Energy Solutions
electric and natural gas representatives offering a total utility solution to new Enterprise
customers. I achieved 120% over quota.
Skills & Expertise
Inbound & Outbound Calling Premium Customer Service
Prospecting B2B Sales
New Customer Acquistion Cold Calling
Team Player New Business Development
Referral Networking Online Marketing
Strategic Customer Service Goldmine.com
Salesforce.com Lead Generation
Association Selling Face to Face Cold Calling
Key Account Management 30-60-90 Day Sales Forecasting
Consultative Selling MS Office & Outlook
New Business Opportunities CRM Solutions
Enterprise Client Relations Follow-up Sales Activity
Outbound Sales Calls Sales Management
Cold Calling Vertical Market Strategy
Goldmine.com Sales Leader
Highly Motivated Outside Sales Activities
Leadership & Mentoring Strategic Partnerships
Sales Presentations Sales Proposals
Prospecting Team Building
Territory Growth/ Development Competitive Analysis
Territory Startup/Turnaround Leadership
Leveraging Strategic Partnerships Product Marketing
Contract Negotiations Enterprise Account Management
Education
Hondros College, Green, Ohio
Real Estate Principles & Practices, Finance, Law, and Appraisal Certificates
The University of Akron, Akron, Ohio
BSBA, Business Marketing degree
Activities and Societies: Accounting Association, intramural basketball, football, and
Business Toastmasters Club.
Honors and Awards:
Top Sales Leader & Top Revenue Producer along with several other recognition awards
for telephony and IP based solutions sales. I achieved several awards including;
Certificate of Recognition for Top Revenue Producer and Most Circuit Sales 2007, 2008,
Top 7 Executives in 2009, and most Ethernet sales 2011 out of fifty Account Executives
from 5 offices nationwide.
Interests:
I truly enjoy working with customers to achieve common S.M.A.R.T. goals.
Personal Interests:
I enjoy spending time with my family, camping, attending sporting events, gardening,
golfing, reading, and any outdoor activity. President of Stark Buckeye Fans, Stark
County Browns Backers, Animal Protective League, and the Buckeye Boosters.
3 people have recommended Eric
"Eric Smith can sell! As the CEO of First Communications I would like to endorse Eric
Smith. Eric is an outstanding individual who worked for First Communications as a direct
salesperson. Eric had a great ability to build relationships and garner business from
clients because he cares about doing what is right for the customer. More importantly he
cares about people. His relationship with our friends at the OADA was an example of
always being focused on taking care of their needs. He does not lose customers because
he works hard on all customers’ behalf to make sure he delivers what he promised. Eric
would be an asset to any sales organization and is a team player. I would without
hesitation recommend Eric Smith for your organization. Ray Hexamer CEO First
Communications"
- Ray Hexamer, CEO, First Communications
"Eric is an experienced sales professional that worked with me for many years. Eric has
the ability to develop solid, long lasting relationships with customers and partners. He has
a work ethic second to none and a strong focus on taking care of the customer. Eric will
work hard and has a strong desire to compete and win. I have nothing but good things to
say about Eric."
David Johnson, Senior Vice President of Sales, First Communications
“Eric Smith is a talented and detail oriented sales professional. He sets goals and executes
to achieve the desired results. Eric's drive to succeed allows him to be at the top of any
sales team. More importantly, Eric does a great job in supporting the account after the
sale, which is a rare combination. I recommend Eric for any sales or support role he is
qualified for.”
– Lee Elliott, District Sales Manager, Ohio, First Communications
Contact this candidate