Customer Service Data Entry

Gina Sanchez

San Antonio, TX

***********@*******.*** - 210-***-****

WORK EXPERIENCE

Technical Support Representative

Conduit Global - San Antonio, TX - August 2013 to Present

Responsibilities

Take calls for technical issues dealing with phone, Internet and cable services

Skills Used

Customer service skills, technical skills, using multi-line phones, and cross referencing systems

Technical Support Representative

KGB - San Antonio, TX - March 2012 to March 2013

Responsibilities

Take calls for technical issues dealing with phone, Internet and cable services

Skills Used

Customer service skills, technical skills, using multi-line phones, and cross referencing systems

Flooring Sales Specialist

Lowes - Eagle Pass, TX - November 2010 to December 2011

Responsibilities

Greeted incoming customers; Provide great customer service; Able to operate store equipment in assigned

area (including but not limited to LRT,

telephone, paging system, copiers, fax machines,

computers, CCTV surveillance system, key cutting,

panel saw, paint mixing computer, blind cutting,

forklifts, pallet jacks, electric lifts, etc). Satisfactorily

complete all Lowe's training requirements

(including annual Hazardous Material, Forklift

certification/training, etc). Able to interpret price tag

and UPC information; Visual acuity corrected to

perform job functions. Able to move throughout all

areas of the store; sales floor, receiving, register

areas, lawn and garden, including the outside

perimeter of the store. Able to move objects up to

and exceeding 200 pounds with reasonable

accommodations; Able to wear all necessary

personal protective equipment to perform job

functions. Able to stand and/or sit continuously

and perform job functions for a full shift with meal

break.

Data Entry/Student Worker

Texas State University - San Marcos - San Marcos, TX - August 2009 to December 2009

Responsibilities

Proofread and made corrections of data entry

mistakes from previous days; Gathered information

from potential applicants from emails,

spreadsheets, phone calls, and road cards

gathered from counselors; Excessive data entry;

Verified addresses through cross referencing

systems; Maintained confidentiality when

presented with social security numbers of

perspective students; Verified students identity;

Greeted incoming applicants and family; Answered

phone, maintained professionalism when speaking

to aggravated potential applicants and/or family

members, took messages for other members of

office, checked with higher authorities when

communicating with potential applicants while

using multi-line phones; Provided directions to

potential applicants through phone and in person;

Assist and contribute to the organization, daily

tasks, errands of higher authority to other offices.

Cashier

Lopez Pizza - Eagle Pass, TX - December 2008 to February 2009

Responsibilities

Greeted incoming

customers; Kept restaurant clean; Completed final

transactions with customers at registers; Put

customer service first: ensure customers and families receive the highest quality of service in a

caring atmosphere which recognizes and respects

the individuals' rights; answered incoming phone

calls, took placed orders through phone; performed

other duties as requested.

EDUCATION

General Studies

Eagle Pass High School - Eagle Pass, TX

2005 to 2009

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