Customer Service Quality Control

Justin H. LaBrecque, BS

** *********** **. *******, ** 01960 978-***-****

acb6ux@r.postjobfree.com

Qualifications

. Bachelor of Science in Biology with a minor in Chemistry from Salem

State University

. Four years of experience performing phlebotomy and order-entry as a

Lab Associate at Beverly Hospital

. Experience training students and new hires

. Performed daily quality control procedures as well as quality

assurance with radiopharmaceuticals and imaging equipment

. Knowledge of current Good Manufacturing Practices guidelines

. Excellent and professional customer service and communication skills

. Works effectively in a team environment

. Ability to troubleshoot equipment and computers in a fast paced

setting

. Proficient in all Microsoft Office applications

Work History

Digirad Imaging Solutions 475 Wildwood Ave., Woburn, MA May

2013-Present

Cardiac Stress Technician

. Drive gamma camera and appropriate equipment to physician offices

located throughout New England

. Complete set up of equipment at the offices

. Interview patients to obtain relevant medical histories

. Document contraindications to determine treadmill vs. pharmacologic

stress

. Prepare the patient for the procedure by placing IV lines and placing

electrodes/wires to be used for the EKG

. Obtain patient blood pressures prior, during, and post procedure

. Operate stress exam computer systems and treadmills at each physicians

office

. Document resting EKG and note any arrhythmia or ST abnormalities

during stress exam

. Coach the patients on the treadmill while noting symptoms and

complaints

. Maintain, transfer and organize all medical records for storage in

database

North Shore Medical Center 81 Highland Ave., Salem, MA May 2007-

August 2012

Diagnostic Cardiology, Nuclear Medicine Technologist

Responsibilities

. Performed quality control and calibration on equipment, frequently

troubleshooting when equipment malfunctioned

. Utilized aseptic techniques for obtaining intravenous access and

preparing doses for patient injection

. Complied with all regulatory standards for use of radioactive

materials

. Prepared and handled radiopharmaceuticals for injection

. Complete documentation in accordance with JCAHO and Nuclear Regulatory

Commission standards

. Acquired and processed myocardial perfusion images for physician

review

. Trained students and new hires

Northeast Health Systems 83 Herrick St., Beverly, MA June

2003-July 2007

Laboratory, Laboratory Associate

Responsibilities

. Collected a variety of specimen samples on patients including blood

samples, cultures, body fluids, and waste

. Performed order-entry with full succession

. Performed sample management including receipt and aliquoting

. Trained to perform gram-stains and plant cultures on a variety of

media

. Supervised and trained new lab personnel for phlebotomy, specimen

processing and handling, and use of Meditech

. Used Meditech for data entry and retrieving lab results for physicians

. Assisted nurses in entering specialty laboratory tests

Education

Salem State University 9/2002-5/2007, 2012-2013

Salem, MA

Bachelor's of Science in Biology in 2007 Minor: Chemistry

Concentration in Nuclear Medicine Technology

Harvard Extension School 2012-Present Continuing Education Courses

GPA 3.65

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