Customer Service Administrative Assistant

Deborah A. Bramucci

*** ********* *******

Chicopee, Ma. 01022

Home 413-***-**** Cell 403-***-****

acb6tx@r.postjobfree.com

Profile

• Deposit Service Representative/Administrative Assistant/Customer Service

• Accomplished Professional with proven success in Administration, Banking,

Customer Service and Project Management

• Effective communicator with superior interpersonal skills, easily interacts with all

levels

• Proactive, innovative with demonstrated ability to problem solve; team player

• Handle confidential/sensitive material with discretion and tact

• Technically proficient in Microsoft Word, Excel and Outlook

• Adaptable to Company specific software (i.e. Cleartouch, Nautilus, Progression,

Goldmine, Act, Crystal)

• Notary Public

Experience Operations and Administration

• Conducted Research, Wires, Sweeps, ATM maintenance, Closed Accounts, Record

retention, Mail, Sorted Branch(s) work, Verifications, Subpoenas, Compliance training,

IOLTA reports, Scanned signature cards accurately and efficiently

• Answered multi-line incoming calls and forward accordingly

• Maintained bank procedures/audits increasing workflow efficiency

• Processed mortgage/consumer loans and wires accurately/concisely

• Generated and maintained documents enhancing interdepartmental communications

• Promoted timely Order entry, quotations, expedites and acknowledgements

• Established new and update existing customer files streamlining workflow and adhering

to company compliance

Customer Service

• Greeted/direct customers to appropriate departments

• Resolved customer inquiries/issues establishing superior customer relations

Employment Deposit Service Representative/Customer Service

Chicopee Savings Bank 2009-2013

Administrative Assistant/ Customer Service

Guardair Corporation 2001-2008

Administrative Assistant/ Project Management

Yankee Printing Group 1995-2001

Education Bachelor of Science, Art Education (K-12) New Britain, CT

Minor in Biology

Central Connecticut State University

Licenses & Cert. Connecticut Certification Art Education (K-12), Member Kappa Delta Pi Academic Honor Society,

National Honors, Certificate (Rourke-Eno Graphic workshop, H&A

Insurance Series, Kaizen Workshops, Notary Public

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