Training Maintenance
Resume:
Robert Swain
Laurence Harbor, NJ 08879
Home 732-***-**** Cell 732-***-**** ******.*****.***@*****.***
Objective:
To secure a challenging position where my analytical, technical and
interpersonal skills could be used in a professional environment that will
provide an opportunity of personal and career growth. By using years of
professional experience in which were mainly in various environments with
clients that include major corporations such as Port Authority of NY & NJ,
AT&T, MCI Worldcom, Time Warner and Vonage. Being an excellent team player
bringing good communication and interpersonal skills to the table.
Software:
HP UNIX; Sun/OS; HP Openview; Remedy; Reflections Terminal Emulators;
PC-NFS Terminal Emulators; Microsoft Office Products; 97/2000; Whats Up
Gold; Windows Active Directory; DHCP;DNS.
Operating Systems:
HP UNIX; Sun/OS; Windows 98/2000/XP/Vista/Windows 7/2008 Server R2;
Linux Red Hat; Solaris.
Hardware Cisco Products; Anderson Jacobson Modems; Data-Racal Products;
Paradyne Products; Bay Network Products/ Nortel Products; Adtrain CSU/DSU;
3Com Products; HP Products.
Professional experience:
4/2013- 5/2013 Talkfree Inc.
Lambertville, NJ
VOIP Technical Support
. Provide upper tier support for VOIP applications
. Troubleshoot with Local Exchange and Foreign carries on data circuit
problems
. Troubleshooting and repairing WAN and LAN connections
. Liaisons with vendors o ensure that all matters are handled
appropriately
. Remotely monitor/mange content feeds, applications for SMS and WAP for
cellular enhancements
. Provide Tier 1/Tier 2/ Tier 3 support for nationwide and Global onsite
workforce on maintenance and replacement of platform component of
Cellular and Billing system platforms
5/2008-4/2011 Vonage
Holmdel, NJ
Advanced Operations Technical Support
. Provide upper Tier Support for various VOIP applications.
. Troubleshoot with Local Exchange and Foreign Carriers on Data
circuit problems.
. Troubleshooting and repairing WAN and LAN connections.
. Liaisons with venders to ensure that all matters are handled
appropriately
6/2003-2/2008 InfraMap-Accurate Locating Inc. NJ Windsor, NJ
Subsurface Utilities Location Technician
. Utilizing MetroTech's 810 and RadioDection to target Underground
Utilities example Gas and Water Mains, Communications whether
Copper, Fiber and Cable TV Utilities.
. Perform Test holes to determine accurate size, material and
elevations, for mapping of utilities to be used by Surveyors of
Clients like N.J. & N.Y DOT, Port Authority N.Y.& N.J.
1/2001-6/2003 Utiliquest NJ
Sayreville, NJ
Location Technician
. Working with MetroTech's 810 and 9890 to locate Underground Gas
and Water Mains and Utility Services throughout Middlesex and Union
Counties.
. Working with Blueprints and Plate Books to determine the size
and type of utility being located.
2/2000-1/2002 Sonera Zed U.S. Inc.
Bridgewater, NJ
Customer Care Specialist
. Remotely monitor / manage Content Feeds, Applications for SMS and WAP
for cellular enhancements.
. Provide Tier1/Tier2/Tier3 support for nationwide and Global on-site
workforce on maintenance and replacement of platform components of
Cellular and Billing System platforms
. Liaisons with venders to ensure that all matters are handled
appropriately.
. Remotely monitor / manage Platform using via WAN connections.
. Troubleshoot with Local Exchange and Foreign Carriers on Data circuit
problems and interface with Frame Relay on downed PVC's and T1's and
Fiber Optic lines.
. Troubleshooting and repairing WAN and LAN connections and ordering
various circuits.
3/1999-2/2000 Aerotek Inc. New York, NY,
Parsippany, NJ
Network System Consultant for MCI/Worldcom @ Time Warner
. Remotely monitor / manage Stations National and Global using via WAN
connection.
. Provide Tier1/Tier2/Tier3 support for nationwide and Global on-site
workforce on maintenance and replacement of platform components.
. Liaisons with venders to ensure that all matters are handled
appropriately.
. Troubleshoot with Local Exchange and Foreign Carriers on Data circuit
problems and interface with Frame Relay on downed PVC's and T1's and
Fiber Optic lines.
. Troubleshooting and repairing WAN and LAN connections and ordering
various circuits.
Network System Field Consultant for Maxnet Communications
. Physical Troubleshooting and Repairing WAN and LAN in the Field.
. Installing and configuring Cisco Products; Bay Networks/Nortel Network
Products; Sync Research Products; 3Com Products; Adtrain DSU/CSU's.
. Remotely monitor / manage Stations National and Global using via WAN
connections.
Cisco Configuration Specialist Field Consultant for AT&T
. Physical Troubleshooting in the field.
. Installing and configuring Cisco Products in the field over 300 Cisco
2600's Routers.
. Cisco 1900 Switches and Catalyst 5000.
. For Y2K compliance upgrades.
2/1998-2/1999 Transaction Information Systems
Iselin, NJ
Network and System Consultant for EDS
. Remotely monitor / manage 56,000 ATM Stations National and Global
using via WAN connection. (Automated Teller Machines)
. Provide Tier1/Tier2/Tier3 support for nationwide on-site workforce on
maintenance and replacement of platform components.
. Liaisons with venders to ensure that all matters are handled
appropriately.
. Troubleshoot with Local Exchange on Data circuit problems and
interface with Frame Relay on downed PVC's and T1's and Fiber Optic
lines.
. Troubleshooting and repairing WAN and LAN connections and ordering
various circuits.
11/1996-1/1998 Ciber Inc.
Iselin, NJ
Network and System Consultant for AT&T
. Remotely monitor / manage Stations National using HP Openview and
Sun/OS via WAN connection for Boston Technology Access NP (Voice
Messaging) Platforms.
. Provide Tier1/Tier2/Tier3 support for nationwide on-site workforce on
maintenance and replacement of platform components.
. Liaisons with venders to ensure that all matters are handled
appropriately.
. Troubleshoot with Local Exchange on Data / Communications circuit
problems and interface with Frame Relay on downed PVC's and T1's and
Fiber Optic lines.
. Troubleshooting and repairing WAN and LAN connections and ordering
various circuits.
. Perform system and configuration backups remotely.
. Maintain Oracle trouble documentation database.
. Administer passwords on Boston Technology UNIX servers and Cisco
Routers remotely.
4/1993-11/1996 Hann & DePalmer Cranbury, NJ
Warehouse Operations Supervisor
. Oversee each department to ensure that each is functioning at peak
efficiency.
. Responsible for inventory control of the warehouse and shipping and
receiving.
. Liaisons with transportation venders to ensure that all matters are
handled appropriately.
. Responsible for full-cycle employee management and generating the
daily workloads for employees.
. Generate daily, weekly and monthly reports utilizing Microsoft Office
Suites.
Education:
12/2012 AVTech Technical Institute South
Plainfield, NJ
Mircosoft Certified IT Professional Training
5/2008 Vonage Technical Training
Holmdel, NJ
5/2006 Confined Space Management / Rescue Training Cherry Hill,
NJ
7/2003 Amtrak Track Safety Course Princeton Junction, NJ
7/2003 Professional Safety Training Services Inc. Cherry Hill, NJ
7/2000 Sonera Zed Training
Bridgewater, NJ
How ZED works with SMS and WAP8/2000
Cap Gemini Training
Bridgewater, NJ
Training in CCBS (Customer Care Billing System).
3/2000 Dow Jones Training
Princeton, NJ
Unix / Solaris Training
4/1997 BostonTechnology Boston, Ma
Access NP Basic and Advance Maintenance.
4/1997 AT&T Network Services Division Long Branch, NJ
Overview of Network Architecture & Noble Services FF0110.
Overview of Network Architecture & Noble Services FF0100.
Consumer Messaging Services OSWF Training Course HP-100.
Schools Initiatives Web-Server Maintenance Training Course LN-1134.
4/1995-1996 Cittone Institute of Technology Edison, NJ
Electronics and Computer Repair Technician.
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