Customer Service Representative
Resume:
Alice M. Rutledge
Hesperia, CA *2345
*****.********@*****.***,
SKILLS PROFILE > Proven history of the ability to establish good rapport with
clients and co-workers, and the ability to prioritize and organize
tasks to meet deadlines.
> PBX – 10 line
> Microsoft Word, Excel, Internet
> Accounts payable/receivable
> ISO Certified
EMPLOYMENT Carl Warren & Company January 2012 to present
San Bernardino CA
Claims Assistant
>Assisted claims adjusters with the processing of construction
defect claims.
>Compose and send letters to policy holders and to law firms
representing developers.
>Used ISO web site and resources to check claims history on
claimants.
>Used Excel to establish a trial log and track mediation calendar.
Binder and Binder July 2006 – January 2012
HISTORY San Bernardino CA
Legal Assistant
> Request and maintain medical records for client files
> Follow up and execute attorney’s directives
> Provide status updates to attorneys and clients
> Prepare files for court hearings and appeals
> Work closely with SSA/ODAR on status for cases, hearing dates,
representation and appeals.
> Maintain a large caseload and meet all deadlines
> Submit medical evidence to ALJ and ODAR
Spectrum Dentech, Inc December 2005 – July 2006
Colton CA
General Office Staff
> Answered phones for dental lab
> Assured production deadlines were met for products promised to
dentists and patients
>Conducted data entry for office billing
> Entered prescription orders from dentists for patient cases
Poulton Insurance Company October 2004 – July 2005
Salt Lake City UT
Customer Service Representative – Personal and Commercial
> Maintain client files
> Answer phones
> General office work
EDUCATION Cal State Dominguez Hills – Paralegal Certificate
Brigham Young University – Idaho
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