Customer Service Manager

Yolanda P. Maldonado

*** * ***** ***

Las Vegas, NV 89169

Phone: 949-***-****

E-mail: ************@*****.***

Summary: Highly motivated person looking for a position where

I can find growth based upon potential.

Job Customer Service/Accounting, 5 years' experience

Objective:

Experience:

Job Title: Accounts Receivable/Collections Specialist

Employer: Adecco/Emerald Expositions

Dates: 02/13 to 09/13

Duties: Collections for contract installments for various

tradeshows handled by the San Juan Capistrano

location along with the advertising side of the show.

Providing customer service regarding collection

issues, process customer refunds, resolve client

discrepancies and short payments. Communicate

effectively with sales dept. regarding customer

accounts and any open balances. Weekly reporting to

Collections Manager for each tradeshow assigned to

me. Process credit card payments and monitor lockbox,

code checks to invoice or account. Reconcile customer

disputes and outsource interfacing issues.

Duties:

Job Title: Jr. Collector

Employer: Element Skateboards, Irvine, Ca

Dates: 02/08 to 12/12

Duties: Contact and collect payments for acts that are on

credit card terms for the Billabong Group. Reconcile

daily deposits so that GL can balance for month end.

Work closely with programmer to maintain the credit

card system is up and working properly. Provide

customer service to international acts and reps along

with normal wholesale acct.

Job Title: Customer Care Coordinator

Employer: Washington Mutual, Irvine, Ca

Dates: 09/04 to 02/08

Duties: Manage Kiosk for incoming lock requests, perform

locks, extensions, relocks, and float downs. Also

input incoming applications into system. Work in the

call center of Washington Mutual's Customer Care

department answering incoming calls of brokers,

escrow, etc.

Job Title: Office Assistant

Employer: OCFS, San Clemente, CA

Dates: 5/03 to 9/04

Duties: Answer incoming calls, data entry, and filling

Skills: MICROSOFT OFFICE, WORD, EXCEL, POWERPOINT, 10 Key,

MAS-200, SAP, Cognos, Citrix XenApp, A2Z, Payment

Tech

Education: High school diploma

References: Available on request

Contact this candidate