Customer Service Software

Jerome Hardin

**** ******** **. ***. *** ( Indianapolis, IN 46260 ( **********@*****.***

( 317-***-****

SUMMARY

Analyze science, engineering, business, and all other data processing

problems for application to electronic data processing systems. Analyze

user requirements, procedures, and problems to automate or improve existing

systems and review computer system capabilities, workflow, and scheduling

limitations. May analyze or recommend commercially available software. Also

a strong knowledge of business and management principles involved in

strategic planning.

Microsoft Office Microsoft Excel Understand Service or Repair

Joomla, Word Press Computer Diagnostics Manuals

Computer Repair Type 50 wpm Repair, Upgrade, Build

Computers

Manage people

Electrical Pallet Jack

Forklift

EXPERIENCE

Salvation Army, Indianapolis, IN

Bell Ringer/ Greeter 2013

. Standing outside of assigned store, ringing bell and greeting

individuals.

. Receiving donations for Salvation Army.

Interaction Communications, Indianapolis, IN

Customer Service Reprehensive 2011-2013

. Receive calls from Verizon and Att customers, concerning new

software, and all other customers' needs.

Ivy Tech Community /work study Indianapolis, IN

Computer Technician 2010-2011

. Answer user's inquiries regarding computer software and hardware

operation to resolve problems.

. Installed and performed repairs to hardware, software, and

peripheral equipment following design or installation

specifications.

. Perform risk assessments and execute tests of data processing

system to ensure functioning of data processing activities and

security measures.

Allen Groupe Indianapolis IN

Detailer, 2008 - 2009

. Clean and polish airplane windows.

. Apply paints, dyes, polishes, waxes, and masking materials to

vehicles in order to preserve, protect, or restore color and

condition.

. Sweep, shovel, or vacuum loose debris and salvageable scrap into

containers; and remove containers from work areas.

Securitas Indianapolis IN

Guard, 2007 - 2008

. Circulate among visitors, patrons, or employees to preserve order

and protect property.

. Write reports of daily activities and irregularities such as

equipment or property damage, theft, presence of unauthorized

persons, or unusual occurrences.

. Patrol industrial or commercial premises to prevent and detect

signs of intrusion and ensure security of doors, windows, and

gates.

EDUCATION

Emmerich Manual High, Indianapolis, IN

2001-2005

Ivy Tech Community College, Indianapolis, IN

present

Pursuing an Associate of Applied Science Degree in Networking

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