Customer Service Manager

RESUME

Delzita Leatherwood Irvine, CA ***** – ***.***********@*****.***

Cell# 323-***-****

QUALIFICATIONS:

• Customer Service (problem solving), sales, mortgage processor, debt negotiator

escrow

STRENGTHS:

• Multi-Task Oriented, prompt, dependable, fast learner

SKILLS:

• Personal Computer, Microsoft Word, Microsoft Office, ELS, Softpro, Calyx Point, Yardi

The Irvine Inn – Irvine, CA (2011-pres)

Leasing Consultant – (Tax Credit Housing)

• Add new interesting guest in database (Yardi)

• Process new applications

• Process new move ins

• Renew leases from annual re-certifications

• Customer Service/answer phone calls from interested prospects

• Post rent payments

• Assist manager

• Property Manager

LPS-LPS Title & Escrow - Irvine, CA (2010 -2011)

Escrow Assistant

• Customer Service (Problem Solving).

• Order payoffs & demands of liens on title.

• Assisting with funding of files.

• Order hazard insurance & HOA Certificates.

• Ordering and tracking of subordination agreements.

• Escrow Instructions.

• Fedx packages.

• CPL (Closing Protection Letters).

Nationwide Support Services - Irvine, CA (2009-2010)

Settlement Negotiator

• Settle debt for clients.

• Provide debt negotiation and customer support to consumers throughout the United States.

• Provide services to independent sales offices (DSC) which are independent and operate their businesses without supervision or direction.

• Assist debt settlement companies to deliver debt settlement information to consumers in accordance with standards set forth by The Association of Debt Settlement Companies.

Concept Media –- Irvine, CA (2007-2009)

Sales Representative (Company Bought out)

• Assisted with distribution of award winning education media for colleges, healthcare institutions, social service agencies and counseling centers thoughout North America.

• Kept clients updated on current material and prices that would well fit their budget.

Impact Lending Group - Irvine, CA (2003-2007)

Loan Processor/Broker Coordinator/Wholesale & Auction

• Opened escrow & title.

• Ensured each file through the full cycle of the loan.

• Reviewed incoming conditions before going into underwriting.

• Notified brokers of approvals.

• Satisfied outstanding conditions before funding.

• Confirmed fees with broker and have all prior to doc conditions met before closing the loan.

WMC Mortgage– Santa Ana, CA (2000-2003)

LA2 (Underwriter/Processor)

• Underwrote automated approvals.

• Processed files.

• Worked close with brokers regarding approvals, conditions needed.

• Assisted funders for closing conditions needed for funding the loan.

Ameriquest Mortgage (Lender) - La Palma, CA (1998-2000)

Loan Officer/Account Executive

• Originated, sourced, developed, packaged, and closed real estate secured loans.

• Traveled to potential customer sites to market and sell the program benefits to the customer.

• Performed policies, procedures and guidelines and applicable state and federal regulations.

Education: Florida A & M University, FL - Bachelor of Science

Cerritos College, CA - Pharmacy Technology - Certificate in Medical Terminology

License: Real Estate

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