Customer Service Sales

Serena Smallwood

East Orange, NJ

***************@*****.*** - 973-***-****

WORK EXPERIENCE

Legal Secretary Intern

Goodson Law Offices - Montclair, NJ - June 2013 to Present

Responsibilities

Support attorneys in a legal setting.Prepare correspondence and legal papers such as summonses,

complaints, motions, responses, and subpoenas under the supervision of an attorney or a paralegal.Review

legal journals and assist with legal research.Teach how to prepare documents for submission to the

courts. .Perform transcription and dictation.Schedule meetings and arrange conference rooms.Alert manager

about cancelations or new meetings.Manage travel and schedule.Handle information requests.Prepare

correspondence and stuff mail into envelopes.Arrange for outgoing mail and packages to be picked

up.Prepare statistical reports.Manage spreadsheets.Greet and receive visitor.Prepare confidential and

sensitive documents.Coordinates office management activities.Determine matters of top priority and

handle accordingly.Prepare agenda for meetings.Takes and transcribes dictation.Helps prepare office

budget.Plans events and volunteer activities.Maintain office procedures.Coordinate travel arrangements;

prepares itineraries; prepare, compile and maintain travel vouchers and records.Operate office equipment,

such as photocopy machine and scanner.Coordinate committees and task forces.Relay directives, instructions

and assignment to executives.Receive and relay telephone messages.Direct the general public to the

appropriate staff member.Maintain hard copy and electronic filing system.

Keeping records up to dateTyping up legal documentsAnswering the phoneOrganising diariesPreparing court

formsAttending courtPerforming legal researchMaking appointments with clients

Accomplishments

I was given the chane to learn about the proceas of a foreclosure and the legal process involved. The impact

I had was I learn how to communicate with lawyers and banker to close on a property.

Skills Used

Legal Research. Microsoft Office, Computers, printer/fax, Filling, transfering documents, typing-50/60wpm,

communication, Clerical, Assistant, legal Assistant/Secretary, and Real Estate Assistant, Answering calls, and

emailing and sending off documents.

Sales Associate/Customer Service

Forman Mills - East Orange, NJ - September 2012 to Present

Greet customers and ascertain what each customer wants or needs.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Answer questions regarding the store and its merchandise.

Ticket, arrange and display merchandise to promote sales.

Clean shelves, counters, and tables.

Help customers try on or fit merchandise.

Recommend products to customers, based on customers' needs and interests.

Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.

Answer customers' questions about merchandise and advise customers on merchandise selection.

Receive, open, unpack and issue sales floor merchandise.

Clean display cases, shelves, and aisles.

Stamp, attach, or change price tags on merchandise, referring to price list.

Answer to price checks and clean the department during the day and after closing

Sales Associate/Customer Service

Mandee - West Caldwell, NJ - July 2007 to December 2007

Greet customers and ascertain what each customer wants or needs.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Answer questions regarding the store and its merchandise.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Clean shelves, counters, and tables.

Help customers try on or fit merchandise.

Ticket, arrange and display merchandise to promote sales.

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Clean facilities such as floors and locker rooms.

Manage the department for which they buy

EDUCATION

BS in Criminal Justice

Berkeley College - Newark, NJ

2011 to 2015

SKILLS

Sales Associate, Typing, Legal Research, Retail, Customer Service Representative, Office, Clerical,

Receptionist, Assistant, Microsoft Office, Calculator EL-1750V, Restate Law Firm Assistant

LINKS

http://smallwoodserena.berkeleycollege.edu

http://***************@*****.***

AWARDS

President and Dean List

December 2012

I was awarded the President's List because of my achievement of a 4.0 grade point average and Dean's List

because of my achievement of a 3.5 and higher grade point average.

Diploma

June 2009

I received my diploma with a certification in Performing Arts from Essex County Vocational High School, West

Caldwell, NJ, 07017.

1st Place in Craft man Fair of New Jersey

June 2009

I was awarded first place in the Craft Man Fair of New Jersey for my performance in a vocational promotion

voice commercial.

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