Engineer Project

Edwin Giraldo

IT Service Support

Miami, FL

*********.*******@*******.*** - 609-***-****

To secure a position that utilizes my education, skills and ability in the Information Technology Administration,

Engineering and/or Technical Support fields that offer professional growth while being productive, innovative

and flexible.

WORK EXPERIENCE

IT Service Desk Analyst

TD Bank - Mount Laurel, NJ - March 2009 to Present

* Respond to requests for technical assistance via electronically

* Diagnose and resolve technical hardware and software issues

* Research questions using available information resources

* Advise user on appropriate action

* Follow standard procedures

* Log all help desk interactions

* Administer help desk software

* Redirect problems to appropriate resource

* Identify and escalate situations requiring urgent attention

* Track and route problems and requests and document resolutions

* Stay current with system information, changes and updates.

Field Service Representative

Getronics "Kpn" - May 2005 to June 2008

* Responsible for highly skilled floor support for diverse groups of people in a variety of software applications

present software in such a way that person thrives during transitions and conversions. Worked with clients as

project lead trainer to resolve on-site related issues and assisted with documentation.

EDUCATION

System Engineer

Universidad Central

2001 to 2008

SKILLS

Platforms: Windows 7 /XP/Server 2003/Vista/7/Server 2008. Networking: TCP/IP, Ethernet, Wireless

Networking and VPN. Tools:Microsoft Office 2010/2007/2003/XP/2000/ (Word, Excel, PowerPoint, Access,

Project, Outlook), Adobe, Lotus Notes, Console One, Novel, Citrix, Proxy Master and Internet Explorer,

Blackberry.

ADDITIONAL INFORMATION

Technical Proficiencies

Platforms:

* Windows 2010/XP/Server 2003/Vista/7/Server 2008 & 2010.

Networking:

* TCP/IP, Ethernet, Wireless Networking and VPN.

Tools:

* Microsoft Office 2010/2007/2003/XP/2000/ (Word, Excel, PowerPoint, Access, Project, Outlook), Adobe,

Lotus Notes, Console One, Novel, Citrix, Proxy Master and Internet Explorer, Blackberry.

Contact this candidate