Management Project

Kevin Meltone

***. ***.****(tel.) km****@ gmail.com (e-mail)

Change Manager 'the people side of change' - Organizational Development /

Design / Culture . Stakeholder Communications . Strategic Planning

.Executive Coaching/Leadership Development .Behavioral Project Management

.Project Team Development .Performance Management .Knowledge /Business

Process Facilitation .Process Analysis

Visionary/ pragmatic/ results driven certified change management/applied

organizational behavior professional skilled in architecting and

orchestrating: mitigation of resistance, navigating project risk / change

transition and aligning change objectives that result in embedding desired

technological, behavioral, and cultural change management outcomes.

Exercising expert sponsorship coaching methods and organizational

intervention techniques, provides leadership which draws out the collective

genius within individuals and project teams via the leadership principle;

'Tap the depths of your own capabilities, astonish yourself; then guide

others to do the same'.

PROFESSIONAL PROFILE

- Practiced (15+ years) and measurably effective in achieving collective

future state objectives by collaboratively leading full life cycle

organizational change /project management/knowledge facilitation;

communications evangelist in marketing /presentation campaigning strategy

and tactics (over 10 years) distilling high level multi-channel

organization wide communications with shareholders at all levels,

partnering with multi-tiered stakeholders on project implementation and

culture change, providing post implementation support within diverse

industries, siloed and matrixed environments, aligning /integrating human

learning processes, business processes, information and technology

(Target, Hawkins, Westside, SF Dept of Public Health/ Human Services)

- Highly defined expertise / perceptive in agilely establishing trusting

rapport with multi-tiered stakeholders, influential with project team

alignment and engagement as active sponsors for organizational projects and

initiatives via developing solid business case for enterprise change

management and capacity development; excellent project team/ stakeholder

process facilitation skills; keenly well informed in ascertaining project

governance related to stakeholders and project outcome (Blueprint, Target,

Hawkins, Westside)

-Excellent utilization of critical change management assessment tools i.e.

Behavior Antecedents Consequences(BAC) analysis, Transtheoretical (stages

of change) Model, Stakeholder Power Grid, Change Management Communication

Plan and Change Management Assessment resulting in driving change

execution/implementation; professional who thrives on unraveling

uncertainty, ambiguity and change's 'Wicked Problems' through

collaborative problem solving and utilization of deep skill set in applied

organizational behavior science. (Blueprint, Target, Hawkins, SF Dept. of

Public Health/Human Services)

- Compelling knowledge facilitator effective in 'growing' knowledge

foundation relating to change management / project management; aligning gap

analysis metrics with knowledge / process transfer implementation for 'in-

the- moment/ in- flight' application; exceptional change process

facilitation skills and learning/insight development tools(ADDIE) usage

that provide key impact to project execution and implementation

(Blueprint, Target, Hawkins, Burlington College)

- Leveraging outstanding organizational team /culture dynamics assessment

skills, extensively trained sponsorship coaching practitioner with expert

intimate understanding of human motivation/needs who draws upon the pursuit

of continuous improvement in practice, deep knowledge set of critical high

level EQ skill development, use of innovation, creativity and effectiveness

in decision making and collaborative thought leadership capture (Blueprint,

Target, Hawkins, Burlington College)

EXECUTIVE SKILLS SUMMARY

Change Management/Strategies (Certified) Project/Portfolio

Management (PMI- PMBOK 5 methodologies)

High Performance Team designer Change Readiness (and

resistance) Assessment

Root cause analysis /Diagnostic Assessment Stakeholder

Analysis /Mapping/Management

Leadership development/ Business coaching Behavioral

Assessment/data analysis, E-Learning

ROI /ROK/ Risk reduction analysis Performance Management

HRIS & ERP Technologies oversight / utilization Adult Learning

Methodology and Curriculum design

Certified Change Management Professional(CCMP) experienced in OCM

applications (i.e. Kotter's 8 step Change Model, Psychological Contract

Theory, Prosci ADKAR model, Acuity Disruptive Change Management model

etc.), organizational design/ development, and organizational effectiveness

concepts and their applicability to organizational learning and outcome

attainment.

EDUCATION/ TECHNICAL SKILLS

California State University- East Bay, Hayward, CA

Master's of Science Degree/ Certification/Specialization: Organizational

Change, Training and Human Performance

Master's of Science Degree Consulting/Counseling Psychology

Microsoft Office Suite (Word, Excel, PowerPoint) Prezi presentation

software, Blackboard, PeopleSoft, SharePoint, Outlook,

Lean Six Sigma Knowledge

WORK EXPERIENCE SUMMARY/ KEY CONTRIBUTIONS

Blueprint: Business Design Group, Willingboro, NJ

Certified Organizational Change Management Consultant (2006 -2008, 2009

to present)

Key Contributions:

. Orchestrated and managed internal and external communications,

implemented change methodologies utilizing appropriate change assessment

tools and culture management processes, leveraging knowledge of cross

functional team development and work force diversity to lead healthcare

component of 'Big Data 'collaborative project that resulted in

exceptional key service productivity deliverables (2011-2013)

. Directed $600k healthcare business start- up project, implementing

organizational design /structure experience and culture management

assessment for strategic long term action planning, resulting in the

acceleration and continuous process improvement leading to project

completion in advance of deadline schedule utilizing analysis of revenue

data, key performance indicators(KPI) and organizational assessments

(2007-2008)

. Implemented organizational change readiness assessment utilizing

Emotional Intelligence and Individual Development Plan to facilitate

high level 'soft skill' coaching of executive and middle managers on

personal engagement / development, leadership effectiveness, business

communication issues, political savvy and effective processes in

organizational engagement, critical stress debriefing utilizing

mindfulness techniques, transformational sponsorship coaching and

organizationally applied cognitive restructuring methodology

(2007-2008)

. Conducted and presented research for business case for facilitating

organizational change utilizing SWOT analysis and other supporting OCM

assessment tools for South Jersey healthcare system hr department to

assess internal/external market for strategic sustainability/expansion

positioning (2012)

Burlington County College, Mt Laurel, NJ

Professor/Lecturer (2009 to 2013)

Key Contributions:

. Architected instructional design and facilitation of knowledge

management process improvement and meta skills/cognitive strategies

development, innovated instructional and learning retention of complex

subject matter resulting in 15% increase in applied learning and

knowledge retention scores results within two months of learning program

initiation

. Instructed and facilitated experiential and blended learning in the

following topics: Work Group Dynamics, Conflict Resolution In Teams;

Learning Theory; Appreciative Inquiry and Project/Program management,

Organizational and Individual learning and change reinforcement which

resulted in enhanced micro/macro knowledge transfer/acquisition

demonstrated in high level learning product deliverables

Target Inc., Burlington, NJ

Human Resource Manager/ HR Executive Team Leader (2008 to 2009)

Key Contributions:

. Analyzed process/performance metrics, change management System Leverage

Assessment ( vision, accountability, people, skills, metrics, rewards/

recognition) and organizational design/structure knowledge to leverage

guidance of stakeholders through change, subsequently, utilizing a

combination of analytics, team interviews, identification of key

performance indicators while developing innovative team performance

method for change project implementation, influencing needed stakeholder

engagement and commitment to team collaboration, resulting in superior

customer satisfaction results, positive mitigation of change transition

/resistance effects, and sustained targeted goals in month over month

leadership status performance review metrics

. Key communications Facilitated / communicated /reinforced,via current

communications technology and multiple channels, vision and need for

change efforts; approved and executed organizational change management

deliverables to include: strategic change plan, stakeholder analysis,

stakeholder communications plan, training, change management and

organizational impact assessments, ongoing risk management and

mitigation, employee/organization readiness assessment and facilitated

small wins milestone / lessons learned sessions that reinforced project

momentum and embedding

. Directed high profile multibillion dollar companywide change management

implementation and infrastructure installation project requiring high

level coordination and execution which included rapid change management

process implementation, high volume accelerated hire, training, on

boarding process, benefit/compensation etc. coordination along with

performance assessment and management level setting resulting in crucial

on time project start

WORK EXPERIENCE SUMMARY/ KEY CONTRIBUTIONS

. Instructed executive leadership and front line managers on the use of

change management methodologies and business process alignment;

developed change capacity within the management team and organization

utilizing success focused coaching/counseling/mentoring methods;

facilitating continuous improvement/ performance improvement methodology

and measures; reinforced team leader/member learning /performance

improvement while developing leadership skill set; created foundation

for both personal and organizational transformational culture change,

resulting in the successful talent management planning and promotion of

four key managers/team members to upper level management/organizational

roles

Hawkins Bay Associates, Vacaville, CA

(Leadership Development management consultancy)

OD/Human Resource Development and Learning Management Consultant (1990

to 2006)

Key Contributions:

. Championed and implemented change management and knowledge

capture/transfer initiatives resulting in employees being emotionally

well positioned to manage rapidly changing business conditions.

. As Director of Operations, ensured organizational training and

development initiatives were aligned and linked across functional

business units ensuring implementation of a truly systemic and holistic

business solution approach to drive organizational performance outcome

. Enhanced internal communication strategy and tactics by innovating

communication catalyst resulting in benchmark for addressing evolving

need for systematic and frequent communications with stakeholders,

employees and customer base

. Championed change management implementation and knowledge

capture/transfer initiatives to ensure employees were positioned to

holistically manage rapid /continuous change conditions to optimize

effective business outcomes.

. Architected innovative collaboration between department heads,

implementing organization-wide systems change management effort which

resulted in reduction of internal conflict between managers along with

improved project coordination and enhancement of cross functional

relations between departments

Westside Community Health Inc., San Francisco, CA (healthcare

organization)

Deputy Executive Director / Executive Program Implementation Specialist

(2000 to 2003)

Key Contributions:

. Designed unique, large scale, complex inter-organizational learning

management system collaboration project, enlisting stakeholders, board

of directors and senior management from various organizations

;negotiated with sponsors to funding stream, to deliver the project

within budget and on time, resulting in the institutionalization of

deliverables upon project completion

. Developed business case for organizational change project, utilizing

tools such as Stakeholder power grid, SWOT analysis, risk mitigation

plan, acquired and developed project team, established change and

communication plan, developed training for project team members,

reviewed and assessed project utilizing change management check list,

conducted and coordinated change readiness and gap analysis to assess

preparedness for project implementation, change adoption and usage which

resulted in institutionalizing the installed change at the close of the

project

. Delivered insight and data driven leadership and internal consulting

competencies within $10mil health organization, effectively managed

project/portfolio / programs, labor relations, talent acquisition,

fiscal and managerial operations of $1.5mil in contracts, resulting in

stabilization of programs, increased referral / service delivery by 22%

within 8 months and ensured sustained performance and new capacity for

future growth of these business units

AFFILIATIONS

- Association of Change Management Professionals -

(Prosci ) Change Management User Group

- American Society for Training and Development

- Center for Creative Leadership

- Society of Industrial/Organizational Psychology -

Society for Human Resource Management

CERTIFICATION/CERTIFICATES/TRAINING/ LEARNING ENGAGEMENTS

- Change Management Certification, (Acuity Institute) -

Dreamforce/Sales Force 2013 Conference

- Cost-benefit Analysis for Change Management (Prosci ) - PMP

Certificate - Transactional To Transformational

Engagement (Hay Group) - Creating High Performance Teams (HCI)

- Saturation & Portfolio Management (Prosci ) -

Enterprise Change Management (Prosci )

- Integrating Change Management / Project Management (Prosci )

- Change Agility (Prosci )

ADDITIONAL WORK EXPERIENCE

San Francisco Department of Human Services; Department of Public

Health

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