Project Manager Technician

Marcos Cervantes III

**** ******* ***, *******, ***** 75089

214-***-**** ******************@*****.***

Summary

Knowledgeable professional seeking an opportunity in the Information

Technology field utilizing education, experience and people skills to

contribute field and help desk support. Skilled in providing Customer, End

User and field technical support to easily identify and resolve issues and

concerns. Solutions focused and team oriented with an understanding of

computer software and hardware including installation, configuration and

troubleshooting. Familiar with desktop and laptop deployment, local and

remote connection issue resolution, intro and exit procedures for data

access and storage with ability to learn and comprehend new systems and

methods quickly. Able to oversee projects through to completion while

exhibiting confidence under stressful situations.

Education

My Computer Career

Graduated 2012

Certifications:

. CompTIA A+

. CompTIA Network+

. MTA Networking Fundamentals

Certifications in Progress:

. MCTS Windows Server 2008 Active Directory

. MCTS Windows Server 2008

. MTA Server Administration Fundamentals

. MTA Security Fundamentals

Eastfield Junior College

Attended 1995

Cedar Valley College

Attended 1997

Technical Skills

. Microsoft Excel

. Microsoft Word

. Microsoft Outlook

. Adobe Acrobat

. OSI Model

. Windows OS 2000, 2003, 2008, XP, Vista, 7, and 8

. Pixsys Tracking

. Ipconfig command

. Ping command

. Network Administration

. Adobe Photoshop

. Oracle Inventory Tracker

. Norton Anti-virus

. McAfee Anti-virus

Experience

Stockton Telecom Inc. March 2013 -

Present

Network/Multimedia Project Manager

. Responsible for all aspects of installation and maintenance for

network/communication project

. Implemented network training program for diagnosing and troubleshooting

network configuration processes for Viasat and Hughesnet networks

. Perform set-up, transport and break down of network equipment when needed

. Utilize MS Excel to build hourly, daily, and weekly metric grid to track

technician and overall office performance.

. Created presentation with Powerpoint to corporate outlining various

project success and goal achievement

. Implement networking training program for DishNet and Viasat Internet

Service technicians

. Maintain company Allworx sever based phone system including assigning

labels to workstations with various permissions

. Helped with office email migration to Office 365 supervising desktop

email transfer from old servers to new cloud based email access

. Manage Dlink and Adtran switches for maximum server efficiency and output

. Coordinate with various departments and teams to meet deadlines and goals

. Interact with corporate partners on all Quality Assurance projects

. Managed technician team including routing and work schedules using ETA

Mobile software application

. Perform field based troubleshooting of customer residential and

commercial networks

. Responsible for identifying and problem solving of system issues, e.g.

incorrect inventory records, with recommendations to management .

. Provide help desk support and technical training on hardware and software

to endusers for Pixsys application

Digital Advantage Inc./Smart Circle LLC January

2006- February 2013

Technician/Service Manager

. Assembled and installed computer system and workstations and

peripheral hardware

. Utilized Excel to build technician workday, customer appointment and

salesforce schedules

. Delivered, installed, and maintained customer routers and switches

. Provided user end support onsite if necessary

. Installed CAT5e cabling to connect user terminals to home or

commercial network

. Configure network based on specific guidelines requested by customer

. Used ping/ip config command to setup or repair customer network to be

compatible with Viasat or Hughsnet Internet providers

. Installed and configured Directv internet BBDeca(Ethernet over coax)

into customer network

. Provided assistance to technician team and customer to troubleshoot

Ethernet over coax system then integrating hardware into applicable

network

Digital Satellite Systems February 2002-

January 2006

Project Manager/DFW Market

. Responsible for hiring, scheduling and supervision of multimedia

division technicians, warehouse personnel and office staff

. Conducted regular inventory audits using DSS Grid software application

. Created reporting spreadsheet with Excel to upper management regarding

all departmental operations

. Supervised helpdesk call center for end user support of telecomm,

computer hardware and software, and other multimedia products

. Balanced and analyzed inventory reports between multiple systems and

inventory records

Established Wire FX Inc. October 2004-December

2006

Technician

A custom audio/video, home theater, home security system installation

company. This company is still in existence under new ownership.

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