Manager Management
Resume:
Lynne M. Koontz
Waxhaw, NC ****3
***************@***.***
Summary
Highly skilled technical writer specializing in embedded software
user assistance, reference manuals, procedures, corporate Web-based
communications, training materials, release notes, installation
guides, and other corporate documentation. Excellent project
management, research, and interviewing skills. SDLC experience.
Used to meeting aggressive deadlines. Areas included mortgage,
securities management, and real estate software. Familiar with
banking and utilities rules and regulations.
Professional Experience
TechUSA/Duke Energy, Charlotte, NC
Consulting Technical Writer, Dept. of Environmental Services, 09/03/13 -
present
1. Combined existing legacy Duke Energy and legacy Progress Energy
environmental compliance programs and procedures into one cohesive
manual for field use
2. Interviewed SMEs to create and edit additional chapters not
included in the legacy manuals
3. Created Visio flowcharts to support the new environmental
compliance manual
4. Provided punctuation, grammar and formatting guidance to the SMEs
5. Ensured consistency in voice and formatting across chapters
6. Entered hazardous chemical information into the e-TRAC database for
nuclear division
Princeton Financial Systems, Inc., Princeton, NJ (Owned by State Street
Bank)
Director/Lead Writer, Dept. of Product Documentation, 1993 - 2009
7. Guided documentation team in the creation and testing of RoboHelp
embedded online help, online data dictionaries, report manuals,
procedures, release notes, installation guides, training guides,
and other user-centered manuals
8. Interviewed SMEs and evaluated their business specifications to
create and deliver accurate user assistance documents
9. Established documentation priorities and deadlines
10. Designed and enforced online and hard copy documentation standards,
as well as corporate communications and procedures standards to
ensure consistency
11. Provided user interface expertise to screen designers/business
analysts to enhance product consistency
12. Participated on user committee supporting 250 clients to determine
and meet their documentation needs
13. Reviewed corporate Web site and provided user interface and writing
suggestions. Created and maintained department intranet site
14. Developed and delivered Better Business Writing courses for
employees, including client support, sales and other staff
15. Collaborated with other Princeton Financial departments to ensure
companywide quality written communications, such as corporate
operating procedures, and consistent corporate image
16. Researched and provided solutions for documentation and corporate
communications problems
17. Virtually managed all aspects of three person tech writing team in
Mumbai including training, coaching, creating project plans,
ensuring deadlines, reviewing and editing work, etc.
Manager/Lead Writer, Dept. of Product Documentation, 1991 - 1993.
18. Managed the technical communications work of two Technical Writers,
a Desktop Publishing Assistant, and a staff of Business Analysts
19. Created user documentation (both paper and Doc-To-Help hypertext)
for a family of PC-based investment accounting and management
software. Designed Web-based documentation
20. Developed procedural documentation and enforced corporate procedure
standards
21. Edited release notes, white papers, corporate newsletter, other
corporate communications
22. Trained staff in Windows( and Windows-based applications and
writing techniques and standards
Senior Technical Writer, 1989 - 1991
23. Created PC-based investment accounting and management software user
documentation, from conception through camera-ready copy.
Documentation recognized as "exemplary" by Peat Marwick 3rd party
software review team
24. Assisted programmers in screen layout and consistency in program
functions and terminology to aid in ease of use
25. Designed and implemented manual organization/design and business
specification standards
Education
MA, English, SUNY - Stony Brook, New York
MLS, Library & Information Sciences, University of Pittsburgh
BA, English, SUNY - Stony Brook, New York
Technical Skills
Knowledge of Web page/GUI design principles, Human Factors Expertise,
RoboHelp, Doc-to-Help, Microsoft Word, Microsoft Front Page,
PowerPoint, Excel,SnagIt, Paint Shop Pro, Adobe Acrobat, Information
Mapping, HTML,Visio, SharePoint, e-Trac
Professional Affiliations/Awards
Society for Technical Communication
American Medical Writers Association
Judge, International Publications Competition, Society for Technical
Communication
Recipient of Society for Technical Communication's Newsletter Merit
award
Recipient of Society for Technical Communication's Newsletter
Excellence award
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