Management System

YOLANDA RICHARDS

**** *. ***** ***** 708-***-****

Evergreen Park, Illinois 60805 ***********@*****.***

SUMMARY OF QUALIFICATIONS

. Strong experience in AS400 Operations and System Administration

. Proven Management Skills and Training

. Excellent technical support with good communication and adapting

skills

. Ability to maintain excellent client services

TECHNICAL SKILLS

. Excellent troubleshooting skills

. Ability to use the advanced Job Scheduler and I-Series Navigator

. In-depth knowledge in ROBOT, BRMS & MIMIX, Core Microsoft

Technologies

. Knowledge of protocols TCP, IP and FTP

. Active Directory and Financial Applications Security Administration

. Windows NT, 98, 2000, XP, Vista and 7

. Basic UNIX commands

. Familiar with Data Migration

. Performed AS400 System and Network Maintenance Back ups

SERVERS

IBM I- Series, Mainframe and S36/38 Systems, IBM 7208 and LTO Ultrium

Tape Drives, Sun Solaris and Linux Systems, RARITAN, Cisco, Meridian HMC

System

APPLICATIONS

DOS/VSE POWER,CICS/ICCF,OS VS1/ VS2 and IEBPTPCH/IEBGENERUtilities,

SORT/MERGE/DITTO Functions, RXCLAIM, RXTRACK and RXVIEW(SXC Online Claim

processing Software)

GMI(Sungard) and RISC(Rolfe and Nolan) Financial Applications

BlueZone and Filezilla FTP Softwares

RTI, Remedy, MAXIMO, Peregrine and IMS Desk Support Tracking Tools

Help Systems Robot Products

Informatica and Big Brother Monitor Tool Software

MIMIX and VISION Mirroring Software

POWERLOCK and PKWARE AS/400 Security Software

BEST 1 Auto Rental Reservation Tracking Tool

TIDAL Scheduling System

Order Express, Clearvision, Risk Informer, and TEO Trading Feed

System

MTS, Speed Scan, Phase3 and I-DASH online statement access

ICD-9 and CPT Medical Coding

CAREER OVERVIEW

IT Team Lead - MF Global Inc.- Chicago, Illinois (2009-2011)

Performed first level application support on root cause analysis for system

failures assessing impact, root cause and corrective actions. Tracked

corrective actions through completion

Acted as the immediate escalation point of contact for Application Support

issues/emergencies

Maintained best-of-breed model for application support in the company

Vendor management, Release, Change, Incident Management and SLA's,

contributing to and maintaining the knowledge database, performance

metrics/scorecard assessments, user access management etc.

Produced Management reports

Monitored and Interacted jobs within TIDAL Enterprise Scheduler

Operational Support of Order Express running on Linux System

Worked closely with Business Unit personnel to resolve issues, provide

system guidance, understand their business and identify opportunities for

operational efficiency

Helped maintain a high level of business satisfaction in IT systems and

services.

Defined and communicated project milestones, service level agreements, and

resource allocation to executive team, department leads, support staff, and

end users

Where necessary, re-engineered applications support to ensure it aligns

with business processes, tactical planning, and strategic vision

Managed IT staffing, including recruitment, supervision, scheduling,

development, evaluation, and disciplinary actions

Established and maintained regular written and in-person communications

with the organization's executives, department heads, and end users

regarding pertinent IT Support activities

Performed security administration on various applications supported by

our department

Trained new team members on incoming applications supported by our team

Operations Specialist - SXC Health Solutions Lisle, Illinois (2006-

2009)

Monitored all AS400 I-Series Systems and Network Servers.

Provided Support and Researched Resolutions for over 200 global clients

Maintained all data center operations documentation.

Supported client services and technical support personnel in daily

production tasks

System Operator - Cargill Investor Services Chicago, Illinois (2004-

2006)

In charged of company end of day processing

Performed multiple tasks at one time to ensure transmission deadlines were

met

Ensured all servers were operational

Helped clients on system operations related issues

Assisted on call support personnel

System Analyst- Fimat Facilities Management Chicago, Illinois (1996-2004)

Responsible for maintaining operation of AS400/GMI Systems

Had AS400 Security Administrator responsibilities

Coordinated all security audits for global clients

Ensured all security documentation are updated

Supported global clients on a security and system related

problems.

Data Center Operator - Budget Rent A Car Corporation Lisle, Illinois (1995-

96)

Provided Data Entry Support for multiple company office branches

Dealt with system operations function servicing auto rental clients

Monitored auto application servers

In charged of end of day data daily system back ups

Senior Computer Operator - Rolfe & Nolan Inc. Chicago, Illinois (1993-95)

File Transfer Support for multi brokerage clients

Provided Operations Support via telephone communications to end users

Supervisor per shift.

Reconstructed computer room checklist to reduce errors and increase

efficiency.

Computer Operator - Richardson Greenshields Inc. Chicago, Illinois (1989-

93)

Gathered all settlement price files from different exchanges vital to end

of day processing

Monitored System 36 error messages and escalated to technical support

Printing /Distribution of Commodity Reports for Management

EDUCATION/TRAINING

Medical Coding-February-August 2013- Accretive Health

Leadership Training for Managers March 2010 - Dale Carnegie Training

Management Boot Camp October 2010 - Insight Institute

Certificate in Computer Operations April 1988 - Computer Learning Center

Majored in Nursing- 1983-85 - Morton College

REFERENCES: Upon Request

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