Quality Assurance Six Sigma
Resume:
Willie Chang
San Jose, CA 95129
Home: 408-***-**** ********@*******.*** Cell: 408-***-****
SUMMARY
A highly qualified Quality Assurance Engineer with experience in component,
quality control, quality improvement and quality management. Possess
exceptional communication and problem solving skills. Known for waste and
reject reduction through quality improvement and working as a team.
Areas of expertise
ISO 9001:2008 Internal Auditor certified Lean Quality Tools (FMEA, Pareto
Lean Manufacturing Operations Charts, Fishbone Diagrams, Six Sigma
5S, 8D Methodology)
Process Development & Improvement
Quality Planning / Cost of Quality Agile System
Oracle, MRP File Maker DB
Corrective Action Preventative Action FMEA/Fault Tree Analysis
PROFESSIONAL EXPERIENCE
COHERENT, Santa Clara, CA 2011 - 2013
QA Staff Engineering
Managed daily quality activities and controlled NCR and MRB. Performed
internal ISO process audit and ESD / Calibration audits. Generated
quarterly QMS report and monthly NCR / MRB report.
. Improved quality and process control by generating Corrective Action
Report (CAR), monitoring suppliers, and streamlining overall processes
through internal and external CAPA.
. Met with 3 business units (BU) daily for nonconformance report (NCR),
monitoring product and process in real-time and allowing manufacturer
engineers and buyers to detect, correct and prevent process variations
and cause defects. Recognized by director of 3 BUs for reducing in-line
defects by 30%.
. Implemented SPC, and 5S quality tools, reducing turnaround time (TAT) for
depot repair from 78 days to 23 days.
. Implemented Kaizen, improving optical surface defect in cleanroom to
eliminate waste.
. Implemented Six Sigma, eliminating rejects from supplier Gooch and
Housego by identifying cause of defect.
. Requested and performed First Article Inspection Report, reviewing
mechanical parts and eliminating in-line rejects from suppliers.
. Requested and performed optical device qualification, eliminating waste
in cleanroom.
. Performed monthly reporting for MRB / cost of quality / defect analysis
for BU directors, reducing waste and returned goods. The total MRB value
for three BU was reduced from $750,000 + to under $80000.00.
. Conducted quarterly in-line process audits for 3 business units.
Developed database for Preventative Maintenance (PM) program for 1 of
business unit.
. Performed supplier scorecard analysis through MRB / NCR trending
analysis, working with supplier along with buyer, improving quality of
products which found plating problem with Marlow industrial TEC
components.
. Conducted Out of Box Quality (OBQ) quarterly analysis, reducing 26 OBQ
reported 2 years to 12 reported incidences on last quarter of 2012.
. Conducted on Time Delivery (OTD) quarterly analysis, reducing 21 days to
7 days in RLS BU.
. 2 years of medical laser from NPI till product release under HOPS BU.
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. Liaised between design, manufacturing and executive as a contributor to
NPI development team.
. Coordinated with R&D New Products Developments groups to develop
strategies for new products.
. Participated in supporting new product Introduction (NPI) development
designed effective qualification test plan; selecting supplier; and
reviewing customer requirement for the proper design control.
. Collected product performance information from manufacturer, sales, and
customer return/field failures and ensured product manufacturability,
robust design, compliance with regulatory requirements and transition
from prototype to production for HOPS and RLS Bu's.
. Led BU continuous improvement and engineering services organizations,
providing expert design and process improvement, design validation,
engineering outsourcing, and configuration management. Extensive
qualifications include all facets of New Product Introduction, from
initial business opportunity analysis and conceptual to final launch.
. Driven BU's KPI improving processes and productivities.
AURORA SYSTEMS, San Jose, CA (A fabless semiconductor design company)
2001 - 2009
Quality Assurance / Operations
Led team of Quality Assurance personnel. Responsible for Quality Engineers
and Inspectors working in manufacturing and inspection.
. Performed IQC / OQC optical projection inspection, including uniformity,
contrast ratio, disclination and cosmetic inspections, reducing customer
rejects.
. Performed Optic prism inspection per MIL-M-13508 (S/D) through
microscope, reducing in-line rejection.
. Developed QA Department for company including R/I, testing,
documentation, RMA, and failure analysis functions for semiconductor
products such as LCD chips and driver chips. Handled new product release
programs of the company, utilizing Microsoft Office and Adobe Photoshop.
. Developed and deployed QA process and test requirements, developed
configuration management system including R/I procedures, RMA procedure,
QA handbook, document control procedure, specifications and base-line
documents. Prepared strategies and plans, resulting in development of
organization.
. Worked with Pacific Rim OEM for yield improvement, managing procurement
as point of contact and worked with OEM QA and Manufacturer groups.
. Developed assembly, manufacturer and test requirements (uniformity,
contrast ratio and cosmetic) for Pacific Rim OEM. Improved yield from
45% to 82%. Maintained and managed company internal / external audit
plans.
. Established qualification requirements per JDESC specifications / MIL
Specifications and generated qualification reports for Plastic
Encapsulated Microcircuits, and micro display products.
. Established procurement requirements with wafer foundries, SMIC, UMC and
Fujitsu through buyer for wafer baseline requirement.
. Operated with Engineering for customer return, investigating failure mode
reducing RMA from customers.
. Worked with EU RoHS / RoHS2, China RoHS and generated company RoHS policy
which was first RoHS certified company in China.
. Worked with Pacific Rim OEM for DQA and SPC, improving process and
quality.
. Developed Supply Chain Management with purchasing, establishing supplier
rating program.
. Procured of PCB, includes RoHS compliance verification, audit, inspection
of PCB and First article inspection, eliminating failure during
manafacturering.
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TECHNICAL KNOWLEDGE
. SPC (Statistical Process Control): Fishbone analysis, Six Sigma, cost-
effectiveness analysis, FMEA, Kaizen, lean manufacture
. Hand-on expertise in generation of Source Control Drawing, Specification
Control Drawing, Select Item Drawing and Procurement Specification per
Mil-PRF specifications
. Hands-on experiences with DQA (Data Quality Assessment)
. Extensive understanding of JDEC Standards and Military Performance
Specifications
. Performed Supplier Audits and internal scheduled audits and reporting
. Microsoft Excel, PowerPoint, Word, Vista and Windows XP
. Familiar with ISO 13485
. Thin Film Technology Trained
. Knowledge of IPC-A-610
. Process Validation certified per QSR 21 CFR 820
. Design Control certified per QSR 21 CFR 820
. Software Risk Management, Verification and Validation for Regulated
Industries certified per ISO 14971, IEC 62304, 21 CFR Part 11 and GAMP.
. Managing Corrective Action and Preventive Action (CAPA), Nonconformance
material report (NCMR) and Deviation Certified per ISO 9001:2008, ISO
13484:2003, 21 CFR part 820.100 and 21 CFR part 211.192.
EDUCATION / CERTIFICATION
MS, Chemical Engineering, University of New Mexico, Albuquerque, NM
Postgraduate Electrical Engineering classes, 24 units from the University
of New Mexico
EU RoHS and China RoHS certified
Certified ISO9001:2008 auditor
TQM and QCC trained
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