Manager Customer Service

Bob J. Moore

**** *. **** **. ******** AZ *****

Cell: 480-***-****) E-mail: ***.******@*****.***

Objective

To obtain a position with a well-established company where my

abilities and experience will be considered an asset.

HIGHLIGHTS OF QUALIFICATIONS

. Excels in customer relations, communication skills, and diplomacy.

. Has the ability to overcome objections, and foresee and correct

situations before they become problems.

. Excellent working relations with staff and support personal.

. Able to work under pressure efficiently and carefully.

. Adapts quickly and enthusiastically to increasing responsibilities.

Experience

2013-Present ROYAL PAPER CONVERTING

LOGISTICS MANAGER

. Monitoring the quality, quantity, cost and efficiency of the movement

and storage of goods;

. Coordinating and controlling the order cycle and associated

information systems;

. Analyzing data to monitor performance and plan improvements and

demand;

. Allocating and managing staff resources according to changing needs;

. Liaising and negotiating with customers and suppliers;

. Developing business by gaining new contracts, analyzing logistical

problems and producing new solutions.

2007-2013 WORLD WIDE DEDICATED SERVICES (WDS) PHOENIX AZ

TERMINAL MANAGER / OPERATIONS MANAGER

. In charge of the transportation logistics for the Sara Lee Bakery.

. Manage 18 employees.

. Act as a liaison between WDS and BBU Sara Lee.

. Oversee Route efficiency, on time deliveries & DOT Safety compliance.

. Other duties include; office management, accounting, payroll, human

resources.

. Certified Safety Instructor / Safety Trainer

2006- 2007 OEC GROUP PHOENIX AZ

LOGISTICS CONSULTANT

Responsibilities

. Securing and maintaining international sales accounts.

. Specializing in ocean and airfreight including all aspects of

brokerage and customs clearing.

2005- 2006 Old Dominion Freight Lines PHOENIX AZ

TERMINAL MANAGER, & OPERATIONS MANAGER

Responsibilities

. Screened candidates for potential employment. Directly responsible for

75 employee's including training and mentoring.

. Oversee inbound operations to maximize unloading efficiency to

effectively provide customer service.

. Organize fast and efficient loads through ODFL rout planner to provide

better service, and maximize profits.

. Manage outbound supervisors to streamline the loading process, to

reduce wasted space, and manpower.

. Assist account managers in problem resolutions to help retain ODFL

valued customers.

Accomplishments

. Helped to increase overall company revenue.

. Reduced operating ratio percentage.

. Minimized claims through proper training and meetings.

2004-2005 G.I. TRUCKING FLAGSTAFF AZ.

TERMINAL MANAGER / ACCOUNT MANAGER

Responsibilities

. Responsibilities include control of terminal operations, and

interpersonal functions.

. Responsible for recruiting and screening of new employee's.

. Encourage the utmost degree of safety through ongoing training.

Accomplishments

. Increased over all revenue by 70% through improved customer relations,

and increased sales on outbound freight by 40%.

. Created new routes to increase maximum profitability and improve

overall productivity of city p/d drivers.

2003-2004 G.I. TRUCKING PHOENIX AZ.

CITY OPERATIONS MANAGER

Responsibilities

. Managed 45-city driver in phoenix metro and east valley area.

. Worked with teams to set production goals through analysis of

historical data.

. Regularly met with sales managers to discuss new accounts to ensure

the customer's needs were met.

Accomplishments

. Increased bills per hour from 2.5 to 3.2 by pre-routing bills to

maximize load efficiency.

. Implemented training course for new recruits - speeding profitability.

2002-2003 G.I. TRUCKING PHOENIX AZ.

LINE HAUL DISPATCH

Responsibilities

. Managed routs for 30 line haul drivers in five southwestern states.

. Worked close with central line haul to maximize driver efficiency.

Accomplishments

. Increase in productivity of 50% by working closely with dock

supervisors.

. Implemented office layout and systems for maximum efficiency.

. Through strict adherence to safety procedure, helped the company

achieve three Presidents awards for safety.

1994-2002 CONSOLIDATED FREIGHT CHANDLER AZ.

OUTBOUND SUPERVISOR

Responsibilities

. Increased outbound load factor by 70% by maximizing trailer space.

. Managed driver safety team no accidents in 4-years.

. Supervised the development and training of drivers and dock personal.

Accomplishments

. Created one of the busiest terminals company wide by working closely

with a management team.

. Handled over 1200 shipments per day, our on time delivery service

consistently was 97% or better.

CITY DISPATCH

Responsibilities

. Managed 55 city P/D drivers in the Phoenix metro area.

. Responsible for city operations and customer service.

. Scheduled drivers for optimum rout efficiency.

Accomplishments

. Trained and developed a driver team that is committed to performing to

customers expectations.

. Improved on time service by 50% while controlling costs.

Education & Skills

1976-1980 Thornwood H.S. SOUTH HOLLAND IL.

. Graduated diploma

. Completed all 12 levels Core Competency Training classes.

. Completed various business collage courses.

. Stars sales training

. AS 400, OLAP, Microsoft Word, Excel, and Outlook

. Hazardous materials training, all levels.

Interests

Triathlons, Golf, and Physical Fitness.

Contact this candidate