Customer Service Accounts Payable
Resume:
Zia Aiyub
Westminster, BC Home: 778 840
**** - acb6b3@r.postjobfree.com
Objective: To obtain a challenging position, in which I may utilize my past experiences
and skills.
Qualifications:
- Able to speak fluent English and Hindi/Urdu Partial French both written and oral
- MS Office, MultiMate, Word Perfect, Lotus 123 & Notes, Windows based programs, Windows XP/2007,
MS Office, Excel, Oracle, Manhattan, ERP (Epicor), Great Plains, AS400, BAS, DSR(DRS), S4000,
Outlook, Mac based programs, Truckmate, Visual Dispatch,POS,
- Inbound/outbound calls
- General banking, cash handling, cashing cheques, bill payments, Western Union, accounts payable and
receivable, general bookkeeping, first party and 3rd party collections (business receivables acco unts)
- Switchboard multiple line, CSR, and date entry
Work Experience
VersaCold
Accounts Receivable Analyst
August 2012 - Present
Maintain client payment data base and ensure that payments are received on a timely basis. Reconcilin
accounts and prepare monthly status reports. (Programs used epicore, greatplains, foursite, excel, outlook
and truckmate), administrative duties. (Maintaining and reconciling COD accounts and Atlas/VLCI)
Contract-DB Schenker-Richmond, BC
Billing Clerk (accounts-payables)
June 2012 - July 2012 contract position
Payables department, created invoices for billing purposes and attended to administrative needs of
the department. Programs used Cubis and Franks.
Kelron Logistics - Burnaby, BC
Customer Service Rep
January 2012 to May 2012
Attend to clients (Conagra, Basic Grain, Fiji Water, and assist with Sysco) needs, book shipment full truck load
and ltl, setting shipping and receiving appts, communication with customer in regards to shipment updates,create
invoices and bill customers, data entry. Tracking shipments. Use of Virtual Dispatch Program and PC Miler,
Manhattan, Oracle, Break through fuel.
Canpages
Accounts Receivable
November - December 2011 contract position
Arranged payments on business accounts Contacted overdue advertising accounts and arranged payment.
Receive and verify invoices and requisitions. Collection of target $100,000. Maintain listing of accounts
receivable and payable. Ensure clients accounts are in good standing. Used Apple based program.
Elections Officer
November 2011
City of West Vancouver
Planned and organized the delivery of access to voting Manages and controls election, material/
administered the Canada Elections Act and the Referendum Act in the electoral district, Communicated
information to the public. Coordinated and reported on the results of the vote.
Senior Export CSR
May 2008 to May 2011
October 2005 to May 2007
CSAV AGENCY – VANCOUVER, BRITISH COLUMBIA
Also worked from Oct 2005 to May 2007
Resolve customer issues. Make bookings for customers on CSAV,Norasia, Libra and Montemar shipping
lines. Tracking container being exported out of the country. Resolving customer issues with
documentation and basically any issues having to do with export. i.e. intermodal/port issues. Etc this
requires me to be in contact w/customers via phone and Internet. Use as400 system, apropos, lotus
notes and eztarriff. Fill in for supervisor to help w/ vess el closing duties and make intermediate changes
to bookings.
Logistics Clerk
July 2007 to April 2008
Argus Technologies – Burnaby, British Columbia
Arrange & Finalize product delivery via logistic carriers, air, land
& ocean. (Including all paperwork & invoicing) programs used
Sytelines, Office, words.)
October 2005 to May 2007
CSAV AGENCY – VANCOUVER, BRITISH COLUMBIA
Collections Officer
April 2004 to November 2005
CBV Collections – Vancouver, British Columbia
Collection of debt owed to various companies (etc) & skip tracing and
Locating. (Worked here till Dec/2004 and again from June 2005 on)
Card Services Associate/Advisor
December 2004 to June 2006
JP Morgan Chase – Surrey, British Columbia
Arrange payments on past due MasterCard and Visa accounts and help
Assess financial situations and find programs benefiting the customer.
Locate and find and update customer information.
Senior Teller/CSR
June 1999 to April 2004
National Money Mart – Vancouver, British Columbia
Customer Service, cashing cheques, in-store booking
keeping, Balancing out the store all sales and transactions
on a daily bases, Accounts payable and accounts
receivable, collections, general office duties, Reconciling
daily payments Balancing all daily in store activities, safe
holder balancing all incoming And outgoing cash,
supervising the district when no management is available
authorizing cheques to be cashed over tellers' limits,
W estern Union Agent Etc...
Telephone Interviewer
November 1998 to July 1999
Canadian Facts – Vancouver, British Columbia
Conduct market research via phone re: public opinions on major
Products, Services and Politics etc
Change Attendant/Hostess
October 1997 to April 1998
Great Canadian Casino – Surrey, British Columbia
Balance and maintain 3000.00 float, make change, exchange bills,
tend to customers, and conduct customer surveys, etc...
Bank Clerk/Deposit Clerk/Remittance Clerk
October 1991 to October 1997
Bank of Montreal – Vancouver, British Columbia
Data entry, Depositing, balancing and sorting cash, preparing cash
For ABM, Accounts Payable (process bill payments: BC Hydro, MasterCard, and BCGas Telepays on
S4000) & Receivable, Encode cheques, and General clerical duties.
Customer Service Rep
November 1992 to May 1996
The Real Canadian Superstore – Vancouver, British Columbia
Handle and rectify all customer complaints, Refunds and exchanges,
Collections, Handle all inbound calls, Balancing cash drawers, etc
Educational Background
John Oliver Secondary School 1991
Vancouver, British Columbia, Canada
Combined Business Education
Langara College
Vancouver, BC, Canada
Religious Studies
Some college course work completed.
Focal Point Visual Arts Academy
Vancouver, British Columbia, Canada
Photography
Some College Coursework Completed
I am currently a part-time photography student working towards my
Certificate in photography. Courses taken Basic Photography, Basic Darkroom, Narrative Photography,
Currently enrolled in Editing, Advanced Photography.
ADDITIONAL INFORMATION:
Customer Service Award, Perfect Attendance Award, I love to
meet new People and I also am quite active within my own
community. I was also President of the Vancouver Youth
Committee. I am currently doing some Student photography
outside of school and for artistic purposes as well. I write short
stories and poetry as well. I am computer literate as well and I am
able to multitask and open and willing to learn new skills and am
open to new ideas.
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