Medical Billing Human Resources

CARMEN WHEATLEY

**** ****** ******, ***. ***

HAMMOND, IN 46324

219-***-**** CELL

219-***-**** MESSAGE

**************@*****.***

EXPERIENCE

Westwood College

Instructor

General Education/Medical

3/06 – Present

• Responsible for teaching a diverse population of students between the Divisions of

Healthcare and General Education

• Plans learning activities necessary to accomplish course objectives.

• Determines method of instruction best suited to learning skills, related to knowledge and

safety procedures

• Under the direction of the Program Chair, develops course objectives based on job

analysis

The Chubb Institute

Program Manager

Medical Billing and Coding

7/05-6/06

• Responsible for hiring, training and supervising new teachers

• Made site visits to employers to monitor the progress of medical billing externs

• Planned, assigned, and directed work, appraised performance, disciplined employees

• Addressed student/teachers issues and resolved problems

• Observed instructors in the classroom to ensure that curriculum was being followed

• Ordered textbooks and supplies within a timely manner

• Conducted and tallied monthly and/or quarterly student critiques and met with instructors

Taylor Business Institute

Dean, Medical Billing Program

1/03-6/05

• Designed and developed curriculum/syllabi for the Medical Billing program

• Hired, trained and supervised all teachers in the medical billing discipline

• Observed teachers in their classrooms in order to evaluate teaching styles and ensure that

the curriculum is being followed

• Organized workshops for the students to review their knowledge of medical

billing/coding. Performed mock interviews to assist with employment opportunities

Safer Foundation/Illinois Department of Corrections

Job Coach/Trainer

5/02 – 1/04

• Worked with hard to serve population of men who were incarcerated and housed between

the work release centers on the west side of Chicago

• Reviewed the proper format for application completion, discussed illegal questions that

employers might ask, outlined jobs and licenses that ex-felons were not eligible to obtain

and helped them explain their convictions with the least amount of negativity.

• Performed mock interviews that helped them overcome their convictions in a credible

manner and answer questions properly

• Conducted and facilitated workshops for the staff

• Helped to provide literacy assistance for inmates who were not able to read and write

• Showed residents how to format resumes

Triton College

Adjunct Instructor

1/00 – 4/06

• Adjunct instructor in the area of CIS/OFT and Allied Health

• Microsoft Word/PowerPoint MOUS Certified

• Triton entered a contract with a community organization PLCCA to help dislocated

workers achieve skills that could assist them in returning to work. Enrollees in this

program received various certificates in pharmacy technician, medical billing and coding

and other healthcare topics. This was a nine month program.

Rush Presbyterian St. Luke’s Medical Center

Administrative/Executive Assistant

Human Resources/Employee Relations

7/99 – 3/01

• Handled all unemployment claims for the medical center

• Discussed the grievance process with employees and scheduled appointments with the

appropriate counselor

• Sold movie passes, gift certificates and Great America amusement park discount passes

for the employee benefit program

• Facilitated and coordinated New Employee Orientation and special events such as

Employee of the Quarter and Employee of the Year

• Held training classes on computer use, telephone skills, and coping with stress

• Handled a large amount of telephone calls/inquiries

• Performed medical transcription for the Comprehensive Breast Clinic. Transcribed for 5

clinics. Over 20 years of Dictaphone/transcription experience. Also scheduled patients

for mammograms.

• All other duties as assigned

Rush Presbyterian St. Luke’s Medical Center

Management Services Organization

Claims Assistant

3/98 – 6/99

• Processed all CMS 1500 claims received and responded to provider inquiries regarding

claim status in accordance with the contractual guideline requirements.

• Processed 180 to 200 claims daily with 97% accuracy

• Handled complex claims such as stop loss, emergency room, out of plan claims, and

ancillary vendors

• Reviewed and generated reports/Pulled live claims for auditing

• Adjudicated claims for multiple sources on a timely basis

• Filed new claims according to filing system that was in place

• Checked ICD 9 CM and CPT/HCPCS codes for accuracy

EDUCATION

WALDEN UNIVERSITY, MINNEAPOLIS, MN

Health Care Administration Ph.D. Doctoral Candidate

1/12 - Present

IVY TECH COMMUNITY COLLEGE, EAST CHICAGO, IN

Associate of Arts in Mortuary Science

6/11 – 5/13

GOVERNORS STATE UNIVERSITY – UNIVERSITY PARK, IL

Master of Arts in Early Childhood Education

6/90 – 3/92

(Three classes short)

GOVERNORS STATE UNIVERSITY – UNIVERSITY PARK, IL

Master of Arts in Public Administration/Psychology

9/88 – 6/90

GOVERNORS STATE UNIVERSITY – UNIVERSITY PARK, IL

Bachelor of Arts in Finance

9/87 - 6/88

OLIVE HARVEY JUNIOR COLLEGE – CHICAGO, IL

Associate of Arts in Business Administration

1/81 – 5/84

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