Technician Technical Support

M. Todd Alford

*** ********* *****

Euless, Texas 76040

Cell # 817/269-7640

E-mail: ****.*******@*****.***

Education: L.D.Bell High School, Hurst, Texas - Graduated 1981

ITT Technical Institute, Arlington, Texas - Graduated 1985

Associates of Applied Science in Electronic Engineering

Technology

Tarrant County College - Cisco CCNA Networking

Academy Program 2004

Training: Solaris 8 Sys Admin 1, Cisco 1 & 2 ver. 3 Completed

Employment History:

Foxtronics Inc. Dallas, Texas

Avionics/Electronics Technician (2010 to Present)

. Responsibilities include building, testing and repairing the

following Foxtronics products from

schematics and written procedures. Products include Foxcart

Ground Power Units - Models 1200, 1600 & 2000: FLX-

3050 Helicopter Tuners, Battery Temperature Probes, Battery

temperature Indicators, Audio Amplifiers, Fuel Flow Interface

and Rampguard Security Systems.

. Responsible for FAA regulation guidelines and procedures for

submitting forms required.

. Testing, repairing and modifying Emergency Power Supplies.

Models include: PS-823, PS-834

& PS-855

. Calibrating in-house test equipment (per procedure) used for

testing products.

. Technical support for all products manufactured.

TRS - RenTelco Corporation, DFW Airport Texas

Calibration / Test Technician (2005 to 2010)

. Responsible for Calibrating, Testing and Repairing Various

Models of Test and Measurement Equipment. Models Include

Acterna 2310 T1-DS3 test sets, Fluke Meters, Fujikura Fiber

Optic Splicers, Megger Meters, Grayson Wireless Products,

Spirent 200/2000 and 600/6000 Network Analyzers, Fluke fiber

optic testers and OTDR's, Fluke Ether scope and Metro scope

network analyzers

. Consulting with vendors on product repairs, ordering parts,

RMA's on defective warranty products

. Providing technical support for all models to end users

Unix Technician (2000 to 2005)

. Responsible for Configuring Systems and Installing Hardware and

Software for outgoing orders to the customer, Models include SUN

E3500, E4500 and E450 Servers, Ultra 5 through Ultra 80

Workstations, A1000, A5000, and A5100 Drive Arrays

. Troubleshooting and repairing various models of Sun Equipment

. Consulting with sales representatives on configuration issues

. Receiving trouble calls through the Customer Care Center to

assist the end users with H/W & S/W issues

. Familiar with Solaris 7, Solaris 8

Lead Data Technician (1996 to 2000)

1. Responsible for managing the processing of data equipment for

large customer accounts

2. Training temporary hired technicians on daily lab processes

3. Providing technical support for customers and field technicians

4. Troubleshooting and repairing various models of desktop and

laptop computers, printers and monitors

Aerotek/Fujitsu Network Transmission Systems, Richardson Texas

Test Technician (1996)

5. Responsible for testing and performing minor troubleshooting on

Optical Carrier Boards used in

Fujitsu's Telecommunication switches, models include FLM-150,

FLM-600, and FLM-2400

6. Responsible for setting-up test equipment according to

specifications

7. Training new temporary employees on test procedures and system set-

up on various types of

testing systems, which include Genrad Testing Systems, Hewlett

Packard Testing Systems and

PCs

Magic Rent to Own, Dallas Texas

Service Manager/ Technician (1991 to 1995)

1. Managing a staff of 6 field and bench technicians to service

consumer electronic products, including specialized training and

administration, product and parts inventory management

2. Consulting with store managers regarding service issues to their

customers

3. Responsible for the maintenance and repair of PCs, monitors and

printers for 75 corporate office systems and 150 rental stores,

as well as providing technical support for all stores

Bench Technician (1989 to 1991)

4. Duties include troubleshooting and repairing of all major brands

of consumer electronics equipment

down to board and component level

5. Experience with VCRs, televisions, amplifiers, tuners, cassette

decks, compact disc players

References Available Upon Request

Contact this candidate