Systems Administrator

KEVIN A. NGUYEN

***** ***** ****** **** #** Houston, TX 77062 C 281-***-**** / **********@*****.***

IT Network/Systems Administrator & End-User Support

(Open to Relocation)

SUMMARY

Degreed Self-Directed System Engineer Professional with 10+ years monitoring systems to

ensure network operates correctly with minimal interruption while identifying measures or

indicators of system performance and the actions needed to improve, design, develop, upgrade,

install, Windows/VMware Deployments, migrate, manage, operate, and maintain

hardware/software related solutions including LAN/WAN, or correct performance, relative to the

goals of the system. Proven Success as the subject matter expert in explaining the technical

benefits of the product through innovative problem-solving complex. Provide high level support for

configuring and troubleshooting all issues related to desktop workstations & laptops and skillful

relationship-building with customers, system users, & management. As project with Insight Global

was over on 10/12, having personal business to take care of.

TECHNICAL SKILLS

Troubleshooting & Testing Verification & Operational Checks

Installing Jacks, patching cables

AD Management, Backup

DELL/ HP Desktop & Laptop

Data/Recovery

Upgrades

Enterprise Network Support

Microsoft Exchange & Outlook

Citrix Servers/ USMT/Other

Setup switches/patch cables

Deployments /Migration Support,

Cisco Routers, switches, firewalls

Windows, UNIX/LINUX/VMware,

Antivirus & McAfee Configuration

MAC, SharePoint, AD

Hardware/Software End-User Support

DNS/TCP/IP/DHCP/IIS/STP

. Windows/SQL Servers 2000/

03/08/12/Linux/UNIX/Novell

PROFESSIONAL EXPERIENCE

Network/Systems Administrator & End-User Support

TeleTech Holdings, Inc Ennis, TX

07/13 to 10/13 (Contract was over)

Image/manage/setup 450 Workstations for new users to support Medical Customer

Services

Perform deployments to refresh users’ workstations

Upgrade/Configure onto Windows Server 08 R2 /Outlook/Exchange server 10

Install HP Switches/AD to network activities on End-User Workstations

Configure Dynamic/Static on TCP/IP/DNS & DHCP to routing protocol Network

Configure Avaya Soft-Phone on systems for customer service

Troubleshoot End-User Workstations to merging HCSC (Health Care Service Company)

& UHG (United Health Care Group) Software & other applications anomalies

Assist End-User with Citrix Software connecting to HCSC/UHG Software Applications

Taking Care of Personnel Business

10/12 to 07/13

Taking time off to finish personal business

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KEVIN A. NGUYEN

15900 Space Center Blvd #F3 Houston, TX 77062 C 281-***-**** / **********@*****.***

IT Network/Systems Administrator & End-User Support

(Open to Relocation)

Network/Systems Administrator & End-User Support

Insight Global (ProForce IT)– Johnson Space Center, Houston, TX

05/2012 to 10/12 (Contract was over)

Consulted on users’ existing workstations to perform USMT

Deployments/Imaging Migration Windows XP to Windows 7/8, VMware, MAC to

MAC as needed

Troubleshoot/ Diagnosed hardware/software problems, and replace defective

components various Hardware / Software & other Network Systems anomalies

Configured/Maintained/resolved/designed network (LAN/WAN), Servers

on: Cisco Routers/Switches, firewalls failures, Domains

Replaced/Upgraded /Troubleshoot Hardware on Network Severs: Cisco Routers

& switches as well as installing jacks/cables.

Installed/configured; User's Primary Group, map a certificate, delete/add/change

users accounts & other privileges on AD. Windows Servers 03/08/12 for networks

utilizing Windows 2003/XP/Vista/7/8, Exchange, Outlook, Macintosh, VMware.

Performed the Backup/Recovery Systems on servers

Configured Dynamic/Static on TCP/IP/DNS & other Routing Protocols. Managed

DHCP Server Admin included supporting IIS Web on End-User Workstations

Performed/troubleshoot Citrix Server Connection for End-Users to use software

applications. Installed/configured/maintained/troubleshoot Red Hat/ Sun Solaris

UNIX, Red Hat LINUX Network, XML SAN, Backup Servers & supporting multi-

domains

Troubleshoot/Installed VPN, Entrust Network Communication on

workstations/Servers and anomalies

Implemented/ changed Network Systems Cisco Routers/switches, load

balancers, proxies, Domains, firewall, DNS

Maintained and administered computer networks and related computing

environments, including computer hardware, systems software, applications

software, and all configurations.

Performed regular security monitoring to identify any possible intrusions.

Managed all system performance on security/equipment audits, backups & recovery.

Performed and monitored troubleshooting analysis of users’ workstations

operating systems.

Repaired and recovered from hardware or software failures. Coordinated and

communicated with impacted constituencies

Documented network problems and resolution to accomplish task objectives

including backup/restore of user’s data, initiating user’s Network Software/Hardware.

Supported users’ desktop and laptop upgrades, replacement, and

troubleshooting hardware and software migrating user’s e-mail, application and OS

settings.

Network/Systems Administrator & End-User Support

Honeywell Space Systems- Houston, TX

11/2006-12/2011

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KEVIN A. NGUYEN

15900 Space Center Blvd #F3 Houston, TX 77062 C 281-***-**** / **********@*****.***

IT Network/Systems Administrator & End-User Support

(Open to Relocation)

Performed deployments/Imaging/Migration Windows XP to Windows 7/ VMware,

MAC to MAC. Performed the Backup Systems on servers

Maintained /resolved/designed network design (LAN/WAN), Servers/Workstations

operational problems and associated anomalies of installing jacks/cables

Implemented performance AD Management; User's Primary Group,

map a certificate, delete/add/change users accounts & other privileges on AD.

Windows Servers 03/08 & tuning for Software/Hardware and operating systems.

Configured Dynamic/Static on TCP/IP/DNS & other Routing Protocols. Managed

DHCP Server Admin, supporting IIS Web on End-User Workstation s

Installed all new hardware, systems, and software for networks utilizing

Windows2003/XP/Vista/7, Exchange, Outlook, Macintosh, VMware, UNIX, LINUX,

SAN, and NAS Servers. Performed/troubleshoot connection to Citrix Server for End-

User to use software applications remotely. Performed Backup Servers on schedule

Troubleshoot Red Hat/Solaris UNIX/LINUX on End-User Workstations

Installed, configured, SCCM, AD Domain Network Services, equipment and

devices.

Managed all system back-up and restored protocol.

Performed and monitored troubleshooting analysis of users’ workstations and

operating systems on software/hardware technical issues

Documented network problems & resolution to accomplish task objectives

including backup/restore of user’s data, initiating user’s Network Software/

Hardware.

Configuring, deploying and troubleshooting Active Directory in Windows enterprise

environment.

IT Software Specialist

Florida Making Products- Longwood, FL

03/2006-11/2006

Provided Network Systems TCP/IP/DNS to Windows/ UNIX Workstations

Installed and configured Software Systems Applications.

Maintained and administered computer networks and related computing

environments including computer hardware, systems software, software

applications, and all configurations.

Diagnosed/troubleshoot/resolved hardware/software & other network system

problems.

Conferred with network users about how to solve existing system problems.

IT Support Specialist

Self Employed- Orlando, FL

10/2001-03/2006

Provided network, setup workstations & support.

Maintained and resolved Windows software and hardware workstation issues.

Installed and trained software.

IT/UNIX Systems Administrator & Support

The Boeing Company- Kennedy Space Center, FL

04/1998-09/2001

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KEVIN A. NGUYEN

15900 Space Center Blvd #F3 Houston, TX 77062 C 281-***-**** / **********@*****.***

IT Network/Systems Administrator & End-User Support

(Open to Relocation)

Maintained/Upgraded Servers & initialized TCP/IP/DNS Windows &

UNIX workstations through streamlined processes within required timelines.

Configured/monitored over 50 Network Workstations on Payload Testing Process.

TCMS (Test, Control, Monitor Systems) & MCOE (Master Console Operations

Engineer) System user applications for software/hardware.

Supported and tested critical system for payload in SSPF Lab (Space Station

Processing Facility)

Developed daily backup procedures, user storage, and data servers.

IT Systems Administrator & End-User Support

Kennedy Space Center- FL

09/1993-04/1998

Maintained/upgraded/designed servers & installed Windows, Exchange, Novell

products and set up TCP/IP/DNS network workstations associated with other

software applications.

Supported over 350 users of various operating systems, diagnosed

PC hardware and software packages, and replaced deficient computer products

Honeywell Awards Recipients of multiple Bravo Awards for resolving network complaints and

providing excellent training presentations

EDUCATION

Bachelor of Science in Computer Science University of Central Florida 1997

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