Quality Assurance Administrative Assistant

Collins Enoh

Collins Enoh

Address: ** ********** *****, ******, ** 30084 T: 708-***-**** Email: ***********@*****.***

Career Objective

Experienced mental health professional who is interested in interviewing for a Mental Health Counselor /

Social Service provider position in an intensive treatment facility

My career goal is to be able to help provide service excellence in the areas of psycho-education,

counseling, coaching and mental health therapy delivery systems for various patient populations.

Education

Governors State University, Master of Public Administration (MPA) 2012 – 2013

University Park, Illinois -Management and Regulatory Compliance.

Master of Political Science (MA) 2010-2013

The University of Yaoundé, M.A., English 2001 – 2003

Yaoundé, Cameroon

B.A. English and French 1994 - 1998

Summary of Professional Skills

• High potential group psychotherapist and counselor

• Extensive training on issues of patient rights, workforce accountability, medical ethics and patient

rights, healthcare regulatory and service quality compliance;

• Effectiveness in group psychotherapy and resident centered activities for developmentally,

emotionally, socially and physically challenged adolescents and adults with behavioral health

challenges;

• Knowledge of and efficient use of psychosocial skills assessments;

• Certified in Crisis Prevention and Intervention (CPI);

• Certified in Peace Circle Facilitation and Mediation;

• Experience working with e-learning database software such as Lexis-Nexis, JSTOR, EBSCO etc

• Institutional Review Board (IRB) Certified through the Collaborative Institutional Training

Initiative (CITI) at the University of Miami;

• Extensive training unified reviews/ training sessions on the practice, design, evaluation, adequacy

and institutional effectiveness of compliance-related policies and procedures

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Collins Enoh

• Established competency working with health research, e-learning software and market research

analysis applications such as LexisNexis, JSTOR, EBSCO, ProQuest, Elsevier and others for

research methods and report generation;

Other Relevant Professional/ Technical Skills

• Proficient with Microsoft windows 7 and Windows XP;

• Proficient full suite of Microsoft office;

• Able to install and uninstall software;

• Able to follow application manuals or program guides to set up and configure new software

• Competent with Android OS;

• Having the required confidence, drive and enthusiasm to persuade and negotiate objectively with

others;

• Having a positive ‘can do’ attitude with an understanding of the change management process

• Comfortable with working on a new set of challenges and establishing a therapeutic relationship

with various patient populations;

• Excellent analytical, critical thinking problem solving and communication skills.

• Quick leaner and adaptable to change.

• Commitment to service excellence, good at communicating with clients and other medical

professionals;

• Organized, methodical, interpersonal, forward thinking, negotiation, independent driven, self-

motivation and time management skills;

• High level of integrity and the ability to maintain confidentiality of records and information

• Competitive and accountable team player

Relevant Work Experiences

Ingalls Memorial Hospital Behavioral Health Tech/Counselor 2011-2013

One Ingalls Drive, Harvey, Illinois

Responsibilities included the following:

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Collins Enoh

• Researched and navigated the Code of Federal Regulations for an understanding of its applicable

statutes as a guiding framework for providing service excellence in institutional effectiveness,

governance, accountability, corporate responsibility and mandatory regulatory reporting

procedures in a corporate environment.

• Incorporated Federal, State and agency approved regulatory compliance policies by researching

and complying with all treatment documentation as a means to enforce mandatory standard

operating and reporting procedures.

• Complied with psychologists` and psychiatrists` recommendations for maintaining a patient

centered therapeutic environment by organizing Unit activities which, following effective

implementation led a safer and more participatory outcome for mentally unstable individuals;

• Taught stress management, social building and effective communication skills to adults,

adolescents and geriatric populations in an inpatient mental health treatment facility as a means to

reduce the occurrence of unpredictable and at times aggressive patient behaviors;

• Organized, facilitated and led psycho-educational focus group activities for inpatient residents

according to approved and established treatment plans as a means to encourage participatory and

compliant patient behavior;

• Conducted children/adolescent/adult bio psychosocial, clinical interviews; intake screenings, and

implemented individual/group treatment plans based on the goals and objectives established by

consultant psychiatrists and licensed clinical psychologists for chemically dependent patients and

those with other behavioral challenges.

WSW Health Partners, Inc. Mental Health Professional/ Therapist 2010-2011

20303 Crawford Avenue,

Olympia Fields, Illinois

Responsibilities included the following:

• Performed initial and quarterly utilization reviews/ assessments of all new admissions in a bid to

determine appropriate levels of care, recreational, psychotherapy or safety needs based on federal

standard operating procedures, quality assurance, privacy protections and recommended

mandated regulatory enforcement procedures.

• Logged patient care progress notes/assessments using facility manual and electronic patient health

information record software in accordance with HIPPA confidentiality, quality assurance,

standard operating, accountability, reporting and communication procedures.

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Collins Enoh

• Conducted children/adolescent/adult bio psychosocial, clinical interviews; intake screenings;

psychiatric testing; developed and implemented individual/group treatment plans based on the

goals and objectives established psychiatrist and clinical psychologist established treatment plans

intended to generally to restore, manage, or stabilize the client’s condition

• Conducted and led psycho educational group therapy activities, leading, monitoring and

supervision of residents during group and individual psychotherapy sessions with various client

groups based on established clinical and treatment procedures.

Other Relevant National/ International Work Experiences

The University of Yaoundé Administrative Coordinator/Division of 2005-2009

Yaoundé, Cameroon Cooperation

Responsibilities included the following:

• Active participation in grant systems and sponsored research project teams in the development

and facilitation of study abroad programs /international faculty exchange opportunities through a

fostering of institutional cooperation agreements;

• Administrative coordination and provision of logistical support services to visiting international

faculty and students on academic exchange programs;

• Served in committees that drafted official grant systems and sponsored research University

cooperation agreements towards the carrying out of mutually beneficial projects with various

public and private partners such as a Memorandum of Understanding, Consortium Partnership

Agreements, Bilateral Accords, Multilateral Accords, Tripartite Conventions ;

• Supported consistent monitoring, research, reporting, prioritizing and advising on current issues

and best practices relating to grant systems and sponsored research / international program

planning and development;

• Administrative coordination in implementation of international exchange programs and services

at the University level;

• Active participation with logistics support for Consular facilitation- African Union, European

Union and United States visa/immigration services, regulations, mandatory regulatory reporting

requirements governing international faculty and students at the University level;

• Provided oversight and assistance in proof reading and revising of translated documentation for

the Division of Cooperation-(English-French) for compliance, structure and clarity.

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Collins Enoh

The University of Yaoundé I Research/ Administrative Assistant 2000-2005

Yaoundé, Cameroon

• Verified and reviewed translations by proofreading institutional and academic texts, flyers and

memos and other marketing publications for correctness of grammar, design compliance,

structure, clarity, and syntax, making adjustments in meaning as necessary;

• Responsible for the completion of regulatory reports for state or other regulatory agencies;

• Participated in academic research/ interuniversity collaborative team exchange facilitation for

visiting researchers/scholars and study abroad students;

• Actively collaborated in University related research, cooperation and development project

management teams.

Languages

• Excellent communication skills in written and spoken English and French

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