Customer Service Accounts Payable

IVETTE RIVERA

*** ****** ******

Phone 708-***-**** Streamwood, Illinois 60107 email

*********.**@*****.***

SUMMARY

Customer Service Experience Bi-lingual, English and Spanish

languages

Customer Data Base Management Proficient in Microsoft Office

programs

Import/Export shipping experience Supervisory experience

PROFESSIONAL EXPERIENCE

beltone electronics, City, ST 2013-1986

Hearing Aid Manufacture

Earmold Production Supervisore (2011-2013)

. Supervised five employees in custom earmold department

. Worked with product development and engineering on new product

introduction.

. Purchased inventory parts

. Assist in Minnesota with Earmold production line.

Senior Export Coordinator/Purchasing/Complaint Coordinator (1999-2013)

. International customer service reponsibiliy

. Mangaged customer's financial accounts, invoicing, and credits

. Coordinted customer complaints to proper department and strategized a

resoluction.

. Assistied the quality engineering department with FDA and ISO audits.

. Updated foreign government certification for new products.

Customer Service /Senior Factory Tech Support (1994-1999)

. Communicated with customers on account issues and product question.

. Placed, tracked, checked, expedited, and cancelled customer orders

Accounts payable/ Cost accounting (1986-1994)

. Received, verified and requisitioned invoices for both goods and

services.

. Coordinated monthly financial reports.

. Coordnated physical inventory counts

. Prepared invoices for data entry, vendor checks for mailing, and manual

checks

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