Customer Service Manager

Barbara Porter Anderson

630-***-**** Westchester, IL 60154 ***************@*********.***

PROFESSIONAL SUMMARY

A highly, dedicated, compassionate, organized administrative and business professional who has

demonstrated knowledge, and experience in the business or medical settings. Reputation for listening,

communicating, and collaborating with physicians, co-workers, patients, and their families. Consistently

maintains a high degree of accuracy and confidentiality when handing patient and business information.

Attracted to environments where I can expand my skills and develop professionally while contributing to

an efficient and customer friendly professional service team.

PROFESSIONAL EXPERIENCE

Air Cycle-Insperity IL 800-***-****

2008-2012

Collections, AR

Making collections calls, collecting credit card payments, updating address and contact information

Troubleshooting invoices, on line billing of invoices, and receiving payments

Working closely with 8 sales members to make sure all information is correct on accounts

Carteret Pain, Morehead City, NC 2003-2008

Receptionist

Provided quality, patient centered services in a clinical setting serving chronic pain management patients

with 1 Physician, 1 LCSW, 1PA-C.

Consulted and coordinated for all prior appointments and authorization for procedures

Daily close and deposits

Established procedures to efficiently administer all billing and insurance documents

Managed and updated patient’s files and information.

Established reputation for responding and courteously to patient’s during office visits, responding to

phone calls, and Rx refills.

Down East Medical Association, Morehead City, NC 2000-2003

Multi Practice Office for 6 Physicians, 4 PA-C’s

Business Office Coordinator

Supervised up to 15 front desk and medical records department, including hiring, firing, performance

reviews, scheduling to make sure two locations were cover for all post.

Monitored and entered carefully all billing charges, audited money drawers, and closed out daily deposits.

Managed business in the absence of the office manager including banking and payroll.

Oversaw and delivered training to front office staff on appropriate use of computers, phones, keying data,

and entering coding information into the database CPT and ICD-9 including posting insurance payments,

filing insurance, and performing collections calls

Created templates for computer for all Physicians schedules that reduced scheduling errors, and included

vacation and leave of absences

Ran all end of the month reports for Physicians and Office manager

Established and monitored customer service standards by reviewing internal control policies, and training

on phone skills, greeting patients, and scheduling appointments

Handled all ordering and supplies as needed

Oversaw all computer systems, and was first contact for trouble shooting with Tri Med Computer

Systems, LPM of New Bern, and Intercoastal Communications of Newport

Dr. Stanley Rule, M.D., Morehead City 1995-2000

Pediatric Office, 1 Physician, 1 Dietitian, and 1 FNP

Office Manager

Templated all computer schedules, preparing of charts, and insurance billing and denials

Filed and posted insurance claims, and posting of all money, including Medicaid, CPT & ICD-9 coding

Prepared patients charts, end of day report, end of month reports

Trouble shoot all computer, and phone issues

Morehead City Florist, Morehead City 1990-1995

Florist for over 15 years-sold

Office Assistant

Performed all office and customer relations task in an active florist retail and delivery store. Collecting

and posting payments, and processing orders, and the ordering of all products

EDUCATION & PROFESSIONAL EDUCATION

James Kenan High, graduated

Attended various technical and professional seminars including management training, ICD-9 coding, Blue

Cross Blue Shield, Medicaid, and Customer Service courses

TECHNICAL SKILLS

Microsoft Office, Misy, Medical Manager, Sugar, Bizability, MASE, some Excel, and general courses

COMMUNITY SERVICE

Volunteer, Church, North Carolina Seafood Festival, Woodmen of the World, Public Schools, and

American Cancer Society

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