Customer Service Sales
Resume:
Ebonie Emery
Franklin Park, IL 60131
******@*****.***
Career Overview: Exceptional service representative with over 4 years experience in sales, account management and training to maintain satisfaction and contribute to company success.
Core Strengths: Professional, Customer service, Courteous demeanor, Cash management, Strategic sales, Objective, Fast learner, Adaptability, Multi-tasking, 40 wpm, Peachtree basic/Corporate accounting, MS Windows proficient, Strong organizational skills, Creative problem solver
Accomplishments:
Customer Assistance- Worked with computer systems such as Datasafe and BluePoint and diligently completed all assigned tasks, and relocated to other branches for assistance.
Conflict Resolution-Responsible for handling member account inquiries, accurately providing information to ensure resolution of product/service complaints, and ensure customer satisfaction.
Financial-Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Market Research-Research member accounts to cross sell additional products/services for member needs.
Leadership-Effectively trained new hires according to company policies and procedures
Work History
Credit Union 1-Member Service Rep 08/2009-current
Maintained up-to-date knowledge of company policies regarding new memberships, payments, share branching, loan applications etc.
Tested new software programs such as BluePoint, Receipt Manager, and Maestro
Lending services such as autos/boats, credit cards, debt consolidations, personal loans and secured loans
Cross sell company products and services for revenue such as checking, money markets, IRAs, share certificates, and wire transfers
Providing an elevated customer experience to generate new members.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Serves as back up teller where designated processing member transactions over counter, through mail and over telephone, also night deposits
Trained new employees by providing knowledge of company tasks and policies.
Generated over $1,544,112 through November 2013
A-All Financial- Teller 10/2008-08/2009
Earned management trust by serving as key holder, responsibly opening and closing store.
Described product to customers and accurately explained details and care of merchandise such as calling cards, Western Union, and Secretary of State Titles
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Managed quality communication, customer support and product representation for each client.
Educational Background
Everest College 2008 Accounting certificate 3.8 G.P.A.
Peachtree software for Basic and Corporate Accounting
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